Melissa Foster
Dec 2025
Some of the worst customer service I’ve ever witnessed. My poor mother has been caregiving for my dementia ridden grandma for over a year. She physically cannot do it anymore. My mother went to Brighton for help. They told her that they could take care of my grandma and that they needed a $1500 down payment for the room. Awesome, she paid it. They told her she had to wait 30 days for whatever reason. She had an evaluation set up and in the meantime they got medical records. The person who was supposed to come to the house for the evaluation never called nor showed up. My mother called the following day and the person proceeded to lie and say she called when call records showed she did not. The lady told my mother that they now could not take my grandma due to something in her medical file. Mind you, my mother disclosed everything in the consultation and they said it was all fine. I believe it was 100% wrong what Brighton did. My mother could’ve gotten my grandma into a different home far sooner rather than having to wait for this place to turn her away. 0/10 do not waste your time on Brighton.
