Carol Chau
Oct 2020
Wound Care Nurse so rough we had to cancel her. She is supposed to come every other day. Tomorrow will be the FIFTH day since she roughly changed dressing last Thursday.
Bon Secours Home Care Services
11001 Roosevelt Blvd N Ste 1003.8(13 ratings)· St. Petersburg average: 4.6
1 / 2Quick Facts
- Medicare quality
- 5.0 of 5 stars
- Medicare certified
- Since 2007
- Affiliation
- Catholic health care ministry
- Parent system
- Part of Bon Secours Mercy Health network
Home Health Compare
What Families Think
Reviewers for Bon Secours Home Care Services largely praise the skill and compassion of its nurses and therapists, especially for post-hospitalization recovery and wound care support at home. A few reviewers single out specific staff members by name for exceptional care, while one recent report described a scheduling and gentleness problem with a wound care nurse.
The Good
- Nurses and therapists praised for compassionate care
- Helped patients regain function after hospitalization
- Staff described as knowledgeable with a caring touch
- Specific nurses named and thanked for wound care support
The Bad
- One report of a rough, painful wound dressing change
- One report of missed scheduled visits (5 days vs. every other day)
AI-generated from reviews and community data.
Bon Secours Home Care Services is a home health agency serving St. Petersburg, Florida offering At-Home Care and Home Health. Amenities include 24-Hour Staff, Medication Management and On-Site Nurse (RN). Families rate it 3.8 out of 5 across 13 reviews.
About Bon Secours Home Care Services
Bon Secours Home Care Services is a home health and hospice provider based in St. Petersburg, Florida, offering nursing and rehabilitation services in patients' homes.
Families consistently praise the clinical knowledge and compassion of the nursing and therapy staff. Multiple families highlighted how nurses and therapists helped patients recover after hospitalization and regain independence, with one noting staff "use the latest treatment techniques with a caring touch." Named nurses received particular recognition for being both knowledgeable and emotionally present during difficult care moments. One family wrote, "they knew what to do and stepped up to the plate" when medical equipment failed over a weekend.
The service holds a 3.8 out of 5 rating across 13 reviews. While most families describe excellent experiences with compassionate, skilled care, one family reported a negative encounter with a wound care nurse and noted inconsistent visit scheduling. The pattern in reviews suggests strong performance with most staff members, though individual experiences can vary.
Types of Care at Bon Secours Home Care Services
At-Home CareHome Health
Amenities
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Bon Secours Home Care Services
3.8overall · 13 ratings combined
3.8★ on Google (13)
richard lipsky
Jul 2019
I had the best care for the past 4 months from the best home nurses I have ever experienced in the past. Had Janet & Rosa when my wound vac machine gave me problems on a weekend. They knew what to do in and stepped up to the plate. Had Alfonso as my primary nurse 3x’s weekly for 4 months. Not only was he knowledgeable and informative he made myself and my husband feel more informed and safe. I am sure with his care and directions, he shortened the length of my healing. I would recommend this agency to anyone and thank them and Alfonso. Barbara Lipsky
R Wilson
Jan 2019
Bon Secours Home Care took care of my mother after a hospitalization, and the care she received was excellent. Both the nurses and therapists were wonderful in their compassion and care so that she was able to recover and resume her prior level of function. I highly recommend this home health agency!
Cherie Waring
Jan 2019
Bon Secours Home Care has exceptional therapists and nurses who will come to your home and assist you in returning to your highest and safest level of function. They are professional and use the latest treatment techniques with a caring touch. It is an amazing place to work with a Team that feels more like family.
Elissa Deusner
Jan 2019
Knowledgeable and caring nursing and rehab staffs! They really work towards helping improve quality of life
Medicare Quality of Care
Bon Secours Home Care Services is a Medicare-certified home health agency (certified since 2007). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency88%US 79%
- Rated their overall care 9 or 10 out of 1077%US 85%
- Care was given in a professional way87%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety77%US 82%
66 completed patient surveys, 20% response rate.
Hospital outcomes
- Discharged to the community93%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Better than
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around95%US 83%
- Patients got better at getting in and out of bed96%US 83%
- Patients got better at bathing97%US 86%
- Patients' breathing improved94%US 85%
- Patients got better at taking medications correctly99%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations76%US 61%
Service area
Bon Secours Home Care Services reports serving 42 ZIP codes, including Saint Petersburg, Clearwater, Largo, Seminole, Pinellas Park, Tarpon Springs, Clearwater Beach, Dunedin, Indian Rocks Beach, Oldsmar and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 108384. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Bon Secours Home Care Services offer?
Bon Secours Home Care Services offers At-Home Care and Home Health.
Where is Bon Secours Home Care Services located?
Bon Secours Home Care Services is located at 11001 Roosevelt Blvd N Ste 100 in St. Petersburg, Florida.
What do families say about Bon Secours Home Care Services?
Reviewers for Bon Secours Home Care Services largely praise the skill and compassion of its nurses and therapists, especially for post-hospitalization recovery and wound care support at home. A few reviewers single out specific staff members by name for exceptional care, while one recent report described a scheduling and gentleness problem with a wound care nurse.
Does Medicare cover care from Bon Secours Home Care Services?
Yes. Bon Secours Home Care Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
Do I need a referral to use Bon Secours Home Care Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Bon Secours Home Care Services?
Submit the Request Information form on this page to connect with Bon Secours Home Care Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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