Carol Lee Bonaiuto
Oct 2025
Berlin VNA are great. The nurses are very efficient and compassionate. I look forward to their visits and realize I probably wouldn't be able to stay at home without their care.
Berlin VNA
240 Kensington Rd5(3 ratings)· Berlin average: 4.6
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Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1966
- Certification
- Medicare-certified home health agency since 1966
- Organization type
- Nonprofit agency serving Berlin, CT residents
- In-home therapies
- Physical, occupational and speech therapy delivered at home
- Medicare quality rating
- 4.0 out of 5 stars from Medicare
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Berlin VNA is a nonprofit, Medicare-certified home health agency serving Berlin, CT. The two Google reviewers, both 5 stars, describe compassionate, punctual nurses and therapists who helped with recovery and let them stay at home. Review volume is very small.
What reviewers praise
- Nurses described as efficient and compassionate
- Helpful physical and occupational therapy during recovery
- Punctual, attentive staff who listen to concerns
- Families felt supported and informed
- Medicare quality rating of 4.0 out of 5 stars
What reviewers flag
- Only two public reviews, so limited feedback to go on
- No published pricing information
AI-generated from reviews and community data.
Berlin VNA is a home health agency serving Berlin, Connecticut offering Home Health. Families rate it 5.0 out of 5 across 3 reviews.
About Berlin VNA
Berlin Visiting Nurse Association is a Medicare-certified home health agency serving Berlin, CT and has been Medicare certified since 1966. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.
Medicare rates the quality of patient care at Berlin Visiting Nurse Association 4.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Berlin VNA
Home Health
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Help Me ChooseReviews of Berlin VNA
5overall · 3 ratings combined
5★ on Google (3)
ML Foster
Oct 2025
10 STARS!!! We had an outstanding experience with Berlin VNA, thanks to the exceptional care provided by Karolina, Julie, and Beth. They went above and beyond to assist my parents during a challenging time. Their professionalism, compassion, and dedication were evident in every interaction. Karolina, Julie, and Beth not only helped resolve my father's blood pressure issue but also provided excellent physical and occupational therapy that made a real difference in his recovery. They were always punctual, incredibly kind, attentive, and genuinely listened to our concerns. Their follow-through was remarkable — we always felt supported and informed. We are deeply grateful for the care and support they provided. Highly recommend Berlin VNA to anyone in need of skilled and compassionate home health services.
Medicare Quality of Care
Berlin VNA is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency88%US 79%
- Rated their overall care 9 or 10 out of 1090%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety85%US 82%
49 completed patient surveys, 36% response rate.
Hospital outcomes
- Discharged to the community66%US 80%Worse than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around85%US 83%
- Patients got better at getting in and out of bed95%US 83%
- Patients got better at bathing87%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly92%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)1%US 0%
- Discharge function score met or exceeded expectations81%US 61%
Service area
Berlin VNA reports serving 12 ZIP codes, including New Britain, Berlin, Cromwell, East Berlin, Newington, Plainville, Plantsville, Rocky Hill, Southington, Wethersfield. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 077020. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Berlin VNA offer?
Berlin VNA offers Home Health.
Where is Berlin VNA located?
Berlin VNA is located at 240 Kensington Rd in Berlin, Connecticut.
What do families say about Berlin VNA?
Berlin VNA carries a 5.0 out of 5 rating from 3 Google reviews. Berlin VNA is a nonprofit, Medicare-certified home health agency serving Berlin, CT. Review volume is very small. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Berlin VNA?
Yes. Berlin VNA is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Berlin VNA?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Berlin VNA?
Submit the Request Information form on this page, or contact Berlin VNA directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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