MyLivingChoice

BAYADA Home Health

103 Dorsett Dr

3.1(8 ratings)· Salisbury average: 4.3

BAYADA Home Health — photo 11 / 5

Quick Facts

Coverage
Medicare/Medicaid often cover care at no cost
Visit frequency
Typical visits scheduled one to two times weekly
History
Organization has provided home care since 1975

What Families Think

Reviews for BAYADA Home Health in Salisbury are sharply split, with some families praising compassionate, effective care during a difficult transition, while others report unreliable staff, poor communication, and inconsistent quality. Both praise and complaints appear from multiple reviewers, suggesting variable experiences depending on the caregiver assigned.

The Good

  • Praised for helping clients recover and improve
  • Compassionate support for families new to caregiving
  • 24/7 on-call support between visits
  • Care plans adjusted as client needs change

The Bad

  • Multiple reports of unprofessional or unreliable caregivers
  • Several reviewers cite poor communication from the office
  • One report of inadequate cleaning and safety practices
  • One reviewer felt caregivers seemed clueless about tasks

AI-generated from reviews and community data.

About BAYADA Home Health

BAYADA Home Health provides skilled home health care in Salisbury, North Carolina, delivering nursing, therapy, and personal care services directly in clients' homes. The organization has served children, adults, and seniors since 1975, focusing on helping people recover from surgery or illness, manage chronic conditions, and reduce rehospitalization risk through coordinated care overseen by dedicated nurse managers.

Care services include nursing and therapy—physical, occupational, and speech therapy—along with personal care and support with everyday tasks. A BAYADA clinician visits the home to assess needs and create a personalized care plan, with care teams typically scheduling visits one to two times per week. Services are adjusted as clients' needs and goals change, and the organization maintains 24/7 on-call support with close communication between the care team and health care providers.

To qualify for services, clients must have a referral or order from their health care provider recommending skilled care at home. Most Medicare beneficiaries need to be considered "homebound," meaning it is difficult to leave home without assistance. BAYADA verifies insurance coverage—Medicare, Medicaid, and some private insurance plans are accepted—and typically services are covered at 100% with no out-of-pocket cost when eligible.

BAYADA is accredited by Community Health Accreditation Partner for meeting nationally recognized standards of care, and the organization emphasizes a culture of collaboration and compassionate service in delivering care to clients and families.

Types of Care

Home Health and Hospice

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Reviews

3.1overall · 8 ratings combined

3.1★ on Google (8)

Amy J

May 2026

via Google

It is sad when we realize we need help with care giving but now I'm in that situation with caring for a family member . I couldn't be more grateful than I am to have the services of this health care org. Everyone they have sent out has been wonderful. I feel so blessed to have some help with my brother . I have no care giving skills whatsoever, but the staff at bayada is doing a great job helping me navigate thru an overwhelming time . Thank you so very much for you help. Truly grateful

Rina Lewis

Jan 2026

via Google

Poor communication in office. And always with staff and the client. No communication!!!! The caregivers are mostly clueless as of what to do. Most of them just sit down, looking at their phone the entire shift. Not just checking tasks done, IF ANY. The complaints are endless. And it's NOT just with me as a client. I know other clients (friends, neighbors) that say the same thing. Most of all, I DO NOT like being treated or talked to like I have Dementia. I very well have my mind and will speak as such.

Joseph Lee

May 2025

via Google

I thought that the person that came to my home did a good job but. .as I looked around at things like mopping with filthy water. Here cell rang about 6 times she did not answer but it still rang.She blamed it on a timer on her phone?? It took her a very long time to do everything and my wife had to finish because she did not finish. All she did was change linen on the bed wash a few small loads of clothes and a few other small things and it took her 4 hours ! Should have taken 2 hours . I mean it does not take a hour to change linen on the bed. Please do send that person to my house. It took her 30 minutes just to throw away a few small boxes . She broke our mop ( new) . She wore the same gloves to clean the toilet and the kitchen? Huh? I even told her I had a new box of gloves. She did not know how to use the dishwasher, clothes washer or dryer. I asked her if she knew how to use the mop she said " of course" it was a non touch mop put she rang it out with her same gloves hands? Please do not send her to my house.

Lorita Brandon

Apr 2024

via Google

To whom it may concern, Mr. Mark Bayada, I'm sorry to say the Bayada health care in Salisbury is very, very unprofessional, liars, they cover up for their lazy worker, and supervisors. This has been the worst experience with an agency that we have had. The workers wouldn't show up, wouldn't half do their jobs. Very unprofessional and uncaring.

P Miller

Dec 2020

via Google

I have used this company before for several months. I was treated very well and they got me better & they were gone. I definitely would call them calling them again IF I need help again.

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