4.9(172 ratings)· Dover average: 4.5
1 / 5CMS Care Compare
Families describing a loved one's stay at Bay Terrace consistently praise the cleanliness of the facility and the attentiveness of nursing and therapy staff during rehabilitation. Multiple reviewers note visible progress in recovery, professional and communicative therapists, and a hotel-like, well-maintained environment. No reviewer raised concerns about care quality, staffing, or safety.
AI-generated from reviews and community data.
Bay Terrace Rehabilitation and Healthcare Center is a senior living community in Dover, Delaware offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.9 out of 5 across 172 reviews.
Bay Terrace Rehabilitation & Healthcare Center is a rehabilitation and healthcare facility located in Dover, Delaware. The community provides specialized rehabilitation programs and cardiac and pulmonary care, including services for heart failure patients certified by the American Heart Association.
The facility offers rehabilitation therapy seven days per week with personalized treatment plans designed to help residents transition from hospital care back to independence and home. Staff create individualized care visions during admissions, and the community provides continued support after discharge, including home safety evaluations and personalized transition planning.
Bay Terrace features private accommodations with premium amenities in meticulously maintained spaces designed to feel home-like. The community emphasizes hotel-inspired hospitality, including elegant dining experiences and thoughtfully designed spaces. Staff members, many of whom have served for decades, are described as treating residents with compassionate, personalized attention.
The facility provides around-the-clock comprehensive support with guest services representatives available seven days a week. The community is organized around resident-focused care, where admissions staff listen to residents' concerns and hopes to create personalized care plans that honor individual needs and preferences.
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Help Me Choose4.9overall · 172 ratings combined
4.9★ on Google (172)
Maritza Figueroa
Apr 2026
Great visit. I was happy to see that she was with the community sitting in her chair and I wanna say thank you to Josh and Sally. They have been a blessing. He’s been really good to MOM. This past year has been really hard for our family, but MOM is really taken care of. I want to say thank you to the staff. They make a great team.
Edward Goralski
Mar 2026
All staff members were very kind to me and my friend and that means more to me than most people know .
Jackie Cousens
Mar 2026
I am the wife of a patient currently being cared for at Bay Terrace.In the couple of weeks he has been there he is making great strides in his recovery. The staff in this facility truly care for their patients and treat them extremely well. They are kept clean and comfortable. All the therapists that are assigned to his recovery are very professional and well trained. Each staff member that is involved with his case will take the time to explain what They're doing to help him recovery, the nurses all know the patients they are caring for and get to know the family as well and what our wishes are for his strive to come home. The administrative staff are extremely helpful and always available to address any concerns you may have. The facility is spotless. The corridors out side each feel like your walking into a hotel room the way they are decorated. The doctor who has examined my husband is extremely knowledgeable and caring also. My husband now smiles and can talk because he is getting well due to the care and rehab he is receiving at this facility. He had been in a facility before this who due to lack if care made him extremely ill. After he landed spending several weeks in the hospital due to the lack of care he received there Bay Terrace accepted him and now my children and I know we will have our family together again. Thank you to ALL and staff at Bay Terrace. Including the maintenance crew, the receptionists, the laundrey crew, all the different therapists. Also the facility provides laundering of the patients clothing. They are very careful to put name tags in each individual piece of garments so you can be assured of getting the clothing back.As far as my family and I are concerned Bay Terrace deserves their 5 star rating.
Kimberly
Feb 2026
First thing I notice was the very nice receptionist, And then I noticed the cleanliness of the facility. My friend has been in there for several weeks and claims that everyone is very nice I would definitely recommend your facility to further patient of mine.
Valarie Bowe
Dec 2025
Very clean facility. The staff is very helpful and very friendly as well as kind to the residents. Smells really nice when you walk through the facility. My step mother is being well taken care of. The staff and administrators are extremely knowledgeable.
6 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2026
Conduct risk assessment and an All-Hazards approach.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2025
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Bay Terrace Rehabilitation and Healthcare Center offers Skilled Nursing / Long Term Care.
Bay Terrace Rehabilitation and Healthcare Center is located at 889 South Little Creek Road in Dover, Delaware.
Families describing a loved one's stay at Bay Terrace consistently praise the cleanliness of the facility and the attentiveness of nursing and therapy staff during rehabilitation. Multiple reviewers note visible progress in recovery, professional and communicative therapists, and a hotel-like, well-maintained environment. No reviewer raised concerns about care quality, staffing, or safety.
Bay Terrace Rehabilitation and Healthcare Center had 6 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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