1 / 4CMS Care Compare
Reviews of Aviata At West Palm Beach are sharply divided: several families praise attentive nursing, therapy, and admissions staff who made loved ones feel cared for, while others describe serious lapses in medical care, equipment, and communication during rehab stays. With an 84-review average of 4.1, the overall pattern points to strong individual staff members but inconsistent execution of basic care protocols.
AI-generated from reviews and community data.
Aviata At West Palm Beach is a senior living community in West Palm Beach, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 84 reviews.
Aviata at West Palm Beach is a skilled nursing and long-term care facility in West Palm Beach, Florida, with a licensed capacity of 120 residents.
Family experiences at this facility are starkly divided. Some families report deeply problematic care, including failure to provide ordered medical equipment (bariatric beds, respiratory devices), delayed or missed medications, dismissal of symptoms, and resistance to emergency transfers, with one family describing the experience as "a house of horrors." Others praise the staff as "incredible" and "attentive," highlighting specific team members like Ayasha and Aixa for thorough admission preparation and genuine concern for residents and families. Even positive reviews occasionally note that communication between staff members could improve.
Aviata holds a 4.1 out of 5 star rating across 84 Google reviews. The wide gap between 1-star and 5-star accounts suggests consistency issues in care delivery and family communication that prospective residents and their families should carefully explore during any evaluation visit.
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Help Me Choose4.1overall · 84 ratings combined
4.1★ on Google (84)
Sheryl Williams
Apr 2026
The staff is very nice and friendly.. However they do need to work on their communication skills among each other. Mr Aj is the best very welcoming, informative, kind and good person overall. A big thank you to all the staff and personnels who made the care for my mother possible.
Heather Johnson
Mar 2026
I can not say enough about how amazing the staff is here. I have heard bad things about rehabilitation places and was very concerned about sending my father anywhere for therapy but after speaking to Ayasha and meeting the team I couldn’t wait for him to get out Wellington regional and start his recovery. Ayasha took the time to make sure he had everything in place for his arrival and he has been so happy and comfortable here he is getting the best therapy for his health and will return home soon with lifted spirits thank you Aviata
Erick Richard
Jan 2026
I can go all night talking about how great this place is. My mom been there since november and since day one the staff been nothing but incredible welcome and attentive with my mom. The therapist team is great and they actually care about the family’s opinion and concerns. Admission manager Aixa and the director of the facility go above and beyond for their patients and the family. CNA, drs, and nurses are very friendly and make us feel like part of a big family. Thank you Aviata WPB team for everything you guys do.
NOCTURNAL BEAST
Nov 2025
⚠️ Patient Experience Review: October 25–26 Stay at [Aviata at West Palm Beach I’m writing this review to share my deeply disappointing and distressing experience at this rehab facility following my hospital transfer on October 25th. I arrived with clear medical needs: a bariatric bed and a CPAP/BiPAP machine were supposed to be set up in advance. Neither was provided. The bed was standard, not bariatric, and the CPAP machine was not plugged in or ready for use. That same night, I was denied dinner. When I raised the issue, the nurse insisted I had already eaten—an outright falsehood. I felt unheard, dismissed, and unsafe. The following day, breakfast was inadequate and my request for an alternative was ignored. Lunch was pasta with red sauce, which I cannot eat due to acid reflux. Again, I was promised a replacement meal that never came. I ended up eating a muffin and a peanut butter and jelly sandwich—hardly appropriate for someone recovering from hospitalization. Throughout my stay, I was repeatedly asked what could be done to make me stay. I made it clear: I wanted to leave. The facility was unprepared, unresponsive, and unwilling to meet my basic medical and dietary needs. The supervisor claimed she had personally set up the bed and CPAP machine, which was demonstrably false. When I challenged her, she deflected and refused to take responsibility. Attempts to escalate were met with stonewalling. I was told no one was in charge, and that I’d have to wait until the next day to speak to someone. I called the facility from my cell phone and warned that if no one came to assist me, I would call the police. Eventually, a head nurse arrived but offered no solution. I was told to “do what I had to do.” I called paramedics and explained that I was being held against my will. They transported me back to the hospital, where I again had to advocate for myself to avoid being sent back to the same facility. After explaining the situation multiple times, I was finally sent home. This facility treated me like a number, not a person. They failed to provide the equipment I needed, neglected basic care, and repeatedly lied to me and my loved ones. Their priority was clearly profit—not patient well-being. I strongly urge anyone considering this rehab center to look elsewhere. The manager, Asia, was particularly dishonest and manipulative throughout the ordeal. If I could I would give them no stars, this place is dingy. The picture that are on the website do not match the place it must be another facility that they own. If you are being told by a hospital or a medical professional to go there that it is a good facility I would research it first. 0/10 in my book. Hopefully in the future they don't just see people as cash cows. E.V.
Rachel Hope Levenson
Oct 2025
this place is TERRIBLE. i have a loved one who was at this facility and did not receive proper care. staff made it extremely difficult when she needed to go to the ER for a higher level of care. her antibiotics weren’t given on time, her pain and symptoms were dismissed, and her medical decline was downplayed. it was a house of horrors. she eventually had to call 911 herself because the facility refused to arrange a transfer. she was not taken seriously, and it was a horrible experience overall. i wouldn’t recommend this place to anyone i care about, or even my worst enemy
6 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 10, 2026
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 10, 2026
List the names and contact information of those in the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2023
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternCorrected Apr 15, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Apr 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Aviata At West Palm Beach offers Skilled Nursing / Long Term Care.
Aviata At West Palm Beach is located at 5065 Wallis Road in West Palm Beach, Florida.
Reviews of Aviata At West Palm Beach are sharply divided: several families praise attentive nursing, therapy, and admissions staff who made loved ones feel cared for, while others describe serious lapses in medical care, equipment, and communication during rehab stays. With an 84-review average of 4.1, the overall pattern points to strong individual staff members but inconsistent execution of basic care protocols.
Aviata At West Palm Beach had 6 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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