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Aviata At Grand Oaks

3001 Palm Coast Parkway Se

3.3(175 ratings)· Palm Coast average: 4.2

Aviata At Grand Oaks, photo 11 / 3

Quick Facts

Total units
120
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120

What Families Think

Reviews for Aviata At Grand Oaks are sharply divided: several families and residents praise the rehab therapists, nurses, and CNAs by name for attentive, personal care, while others report serious frustration with discharge planning and communication from administrative staff.

The Good

  • Rehab, PT and OT staff praised by name
  • Nurses and CNAs described as attentive and caring
  • Facility reported as clean with no odors
  • Smooth transitions from hospital admission

The Bad

  • Multiple reports of poor communication around discharge planning
  • One report of staff seeming dismissive toward a resident's family
  • One reviewer described the food as mediocre

AI-generated from reviews and community data.

Aviata At Grand Oaks is a senior living community in Palm Coast, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 175 reviews.

About Aviata At Grand Oaks

Aviata At Grand Oaks is a skilled nursing and long-term care facility in Palm Coast, Florida with a licensed capacity of 120 residents. The facility provides rehabilitation and post-hospital care alongside ongoing skilled nursing services.

Family experiences at Aviata vary significantly. Positive reviewers consistently praise individual nursing and care staff by name, citing nurses like Greta, Petal, Helen, and Brook, along with CNAs Madona and Chinelo, describing them as friendly, attentive, and genuinely engaged in resident care. These families noted smooth transitions from hospitals, clean facilities, and staff who went beyond routine tasks to check in with residents. However, other families report serious concerns about administrative and support staff professionalism, communication gaps around care planning and discharge procedures, inconsistent medication oversight, and room assignments that did not address resident compatibility. One family noted that food quality was weak. The facility received a 3.3 out of 5 rating based on 175 Google reviews, reflecting deeply divided family perspectives.

Prospective residents and families should recognize that care quality appears highly dependent on which staff members are assigned; some families experienced exceptional, personalized attention while others encountered dismissive or inadequately prepared personnel, particularly in administrative roles.

Types of Care at Aviata At Grand Oaks

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Aviata At Grand Oaks

3.3overall · 175 ratings combined

3.3★ on Google (175)

Alycia Williams

Jun 2026

via Google

Sadly, my family did NOT have a good experience at Grand Oaks. There were a few nurses, whom I believe were not actually employed by the facility, that gave medication that took time to talk to me about my mother and her care. They would simply say "keep talking to them" about your concerns. My mother was in a room with a difficult patient. I witnessed many staff reacting to the patient as if very annoyed and put-out by having to assist. When they would realize we were on the other side of the room behind a curtain, their disposition would somewhat change. I had to fight for communication about my mother's care and to get her transferred to a facility in Georgia where I could support both my elderly parents. It wasn't until I told them that insurance would be changing on June 1st that they began to work with me. Truly showing me that they were only interested in the fudning tied to my mother's care. We are now at a facility in Paulding County, GA. It is evident just how poor the care was at Grand Oaks now that I am considered part of a care team and working together as a cohesive unit to support my mother's recovery.

Me C

May 2026

via Google

No one knows how to do their job here except for some nurses. Annette Garcia from social services at grand oaks and a few other admission/discharge people are extremely rude and unprofessional. They want to kick my 81 year old mother out who is an amputee, is confined to a wheelchair and has dementia. They called a meeting TWO days before her discharge. Conveniently, that’s when her 100 days are up for when she fell off the toilet and broke her hip that her insurance was paying for! Now that we are waiting for Medicaid they want to shove her out the door. They think that an 81 year old amputee with dementia, confined to a wheelchair can take care of herself. They even said she can get her own apartment!! My husband called THREE times to let them know that my mother spent the night with her husband last night. He spoke to the director of nurses at 3:20 pm yesterday and informed her that it won’t be today that she returns. Annette Garcia calls this morning and says that she was supposed to be back last night! We called yesterday (twice) and AGAIN last night when no one returned our phone call to let them know she wouldn’t be coming back last night and STILL, Annette called this morning stating that she was supposed to be back last night. These people are incompetent. If you care about your loved one’s safety, do NOT bring the en here! These people have no idea what they’re talking about and it’s pathetic you think an 81 yr old amputee, confined to a wheelchair with dementia can get an apartment by herself! Stay away! Annette Garcia and the lady with the sunburn are cruel and heartless! I made a call to ombudsman. This place needs to be investigated. Good luck Annette!

Sue Smith

Jan 2026

via Google

I was in Rehab for 98 days...all my doctors, nurses, and C in A staff are the best. I had wound care nurses Sam and Sue. The Dr's were great, pt and opt were great girls. The C an A girl's helped me a lot, they took very good care of my needs and just stop by to say hi and tell me a little gossip!! Im terrible with people name I do remember Tonya, Harriet, Sally I can see the faces of at least 10 more girls but just can't find a name for them. But everyone was so great. Thanks everyone you meant so much to me. God Bless You All Sue E. Smith

Marcia Hayton

Jan 2026

via Google

Annette Garcia was exceptional in seeing all my husband's needs were met . Anita was also a wonderful advocate helping to meet my husband's needs. Carrie was one of your best Rns and Marylynn was a very good aid. The food was a out a 2 on the scale. Some of you need to try it.

Batman AKA JGD

Dec 2025

via Google

Overall a pleasant and welcoming stay. I was transferred from the hospital to Aviata. It was a smooth transition. The staff was very friendly and helpful. The facility was clean and no offensive oders. It was nicely decorated for the Holidays. Throughout my stay the staff I encountered were excellent and exceptional: Nurses: Greta, Petal, Helen, Brook, Treasure. CNA's Madona and Chinelo and Wound Nurse Samantha (Sam). Also the PT and OT therapists Joel, Chad and Lana. Anita in Social Services very welcoming and nice. Main office staff Annette helpful in getting my transition to go home. Thanks to Chef Lazlo and his staff and food servers for taking care of my nutritional needs. If I forgot anybody please forgive me. As I earlier stated it was a pleasant stay and overall great staff. ( One thing to note the facility's metal roof causes poor cell phone reception). Thanks Again, Joe D. (aka Joe Genno)

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Government Inspection History

5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 13, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

May 8, 2025Fire Safety StandardHealth Standard15 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2025

  • Establish methods for sharing information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Provide a means of sharing information on occupancy/needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Include a process for Emergency Preparedness collaboration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Create arrangements with other facilities to receive patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2025

Jun 7, 2024Health Complaint2 citations
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 1, 2024

Feb 8, 2024Fire Safety StandardHealth Standard7 citations
  • Put firmly secured handrails on each side of hallways.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 8, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

Mar 3, 2022Fire Safety StandardHealth Standard11 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Aviata At Grand Oaks offer?

Aviata At Grand Oaks offers Skilled Nursing / Long Term Care.

Where is Aviata At Grand Oaks located?

Aviata At Grand Oaks is located at 3001 Palm Coast Parkway Se in Palm Coast, Florida.

What do families say about Aviata At Grand Oaks?

Reviews for Aviata At Grand Oaks are sharply divided: several families and residents praise the rehab therapists, nurses, and CNAs by name for attentive, personal care, while others report serious frustration with discharge planning and communication from administrative staff.

How did Aviata At Grand Oaks do on recent health and safety inspections?

Aviata At Grand Oaks had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Aviata At Grand Oaks?

Submit the Request Information form on this page to connect with Aviata At Grand Oaks and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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