Grace Horne
Aug 2023
The phone lines have been out of order for 3 days. You cannot call this facility to reach loved ones. We have reported this to Avalon and the Stonington Police. This is a terrible situation.
Avalon (StoneRidge Health Center)
186 Jerry Browne Road
4.3(7 ratings)· Mystic average: 4.4
Quick Facts
- Total units
- 40
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 40
- Inspections
- View history (25 citations)
- Care continuum
- Transition available from independent living to nursing care
- Therapy access
- On-site physical therapy studio for rehab stays
- Family communication
- Used Zoom, FaceTime, and window visits during COVID
CMS Care Compare
What Families Think
Families describe Avalon at StoneRidge as a caring, well-managed skilled nursing community, particularly praised for rehabilitation care and staff attentiveness during difficult health situations. Reviewers highlight the continuum-of-care model and communication efforts during the pandemic, though one recent report raised a serious concern about phone access.
The Good
- Staff described as caring and attentive
- On-site physical therapy aids rehab recovery
- Strong communication with families during COVID
- Praised for care with Parkinson's and brain injury
- Part of a continuum-of-care campus
The Bad
- One report of phone lines down for three days, blocking contact
AI-generated from reviews and community data.
Avalon (StoneRidge Health Center) is a senior living community in Mystic, Connecticut offering Skilled Nursing / Long Term Care. Families rate it 4.3 out of 5 across 7 reviews.
About Avalon (StoneRidge Health Center)
Avalon (StoneRidge Health Center) is a skilled nursing / long term care community in Mystic, Connecticut. The community is licensed for up to 40 residents.
Families rate Avalon (StoneRidge Health Center) 4.3 out of 5 based on 7 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Avalon (StoneRidge Health Center)
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of Avalon (StoneRidge Health Center)
4.3overall · 7 ratings combined
4.3★ on Google (7)
David Estabrook
Jan 2023
I recently spent 12 days rehabilitating from a fall which caused a fracture of my L2 vertebrae. I was very pleased with the level of care I received. The staff was happy and very helpful. The physical therapist and therapy studio were onsite making everything so convenient. I highly recommend Avalon. The ambulance that transported me from Westerly hospital even said I was going to a great facility.
Sue Glass
Oct 2020
My husband has been at Avalon since early July because of complications related to Parkinson's disease. Of course something like this is devastating to a family. However, the staff at Avalon is so good and so caring that they have turned a horrible reality into a reality that we have become comfortable with because we know he is content and well cared for. He and I moved to StoneRidge because of the availability of Avalon in case we needed it, and every day I am more convinced that we absolutely did the right thing.
Andrew Mosko
Sep 2020
Six years ago, my sister moved to StroneRidge/Avalon a senior living community in Mystic, CT that offers their residents a continuum of care. While my sister faces several healthcare-related issues she was able to live semi-independently until last year when she transitioned to Avalon, the nursing care side of the complex. I have been impressed with the quality of the facility, the staff and management team that operates this complex. This became even more apparent in the last six months as the Covid-19 pandemic has gripped our nation. The management team has shown true leadership in responding to the crisis and ensuring the safety of their residents (our loved ones). They have instituted operating policies and procedures based on best practice that ensure the health and safety of both staff and residents. They are highly effective communicators sharing weekly video updates on their on-going Covid-19 screening and prevention efforts. During this time not a single case has been reported at StroneRidge/Avalon. For someone who lives more than 1,000 miles away, this provides tremendous peace of mind for me and other family members spread across our county. They have also offered the residents social distant activities and events that help to mitigate the sense of isolation that comes with a long-term quarantine. In-person family visits are not possible currently due to government mandates and best practices prevention polices. In response, Avalon’s management team has developed multiple platforms and help to facilitate family member communication with their loved ones via Zoom, FaceTime, window visits, and more recently, outside social distance visiting through a plexiglass partition. I am most impressed with the quality of the direct care staff. I cannot say enough about the respect, genuine care and concern they staff have for the residents. I have witnessed this over and over during my weekly Zoom sessions with my sister. I am so thankful my sister is in Avalon and receives such high-quality care. Thank you from the bottom of my heart. Sincerely, Andrew M. Mosko
Martha D'Adamo
Jul 2020
My sister suffered a traumatic brain injury 10 years ago, and when it became apparent that she could no longer live at home, we did a search of long term care facilities on the East Coast. StoneRidge and the Avalon Health Center was by far the best option, and it has gone way beyond our original hopes and expectations. The quality of care, the professionalism, the meticulous environment, the genuine caring way in which all of the staff interact with the residents, from the director to the aides, has surpassed what we imagined when we moved our sister into the community. I am so grateful for the care and attention that she is given, and I know that she enjoys the highest quality of life as a resident. I am grateful for the genuine care she is provided, and I know we chose the perfect community for her as she is not only well cared for but treated as an individual and a valued member of the community.
Government Inspection History
5 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 5, 2026Health Complaint1 citation
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 1, 2026
Mar 4, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2025
Sep 27, 2024Fire Safety StandardHealth Standard17 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Oct 29, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Jun 23, 2022Fire Safety StandardHealth Standard1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 16, 2022
Oct 10, 2019Fire Safety StandardHealth Standard4 citations
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2019
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Avalon (StoneRidge Health Center) offer?
Avalon (StoneRidge Health Center) offers Skilled Nursing / Long Term Care.
Where is Avalon (StoneRidge Health Center) located?
Avalon (StoneRidge Health Center) is located at 186 Jerry Browne Road in Mystic, Connecticut.
What do families say about Avalon (StoneRidge Health Center)?
Families describe Avalon at StoneRidge as a caring, well-managed skilled nursing community, particularly praised for rehabilitation care and staff attentiveness during difficult health situations. Reviewers highlight the continuum-of-care model and communication efforts during the pandemic, though one recent report raised a serious concern about phone access.
How did Avalon (StoneRidge Health Center) do on recent health and safety inspections?
Avalon (StoneRidge Health Center) had 5 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Avalon (StoneRidge Health Center)?
Submit the Request Information form on this page to connect with Avalon (StoneRidge Health Center) and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Avalon (StoneRidge Health Center)? Claim this listing to update photos, pricing, and details. It's free.
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