Margie Davis
Feb 2026
The team at Atrium Home Health in Kannapolis are very professional, responsive, helpful and pleasant to work with. I highly recommend them if you're interested in quality healthcare.
1 / 4Atrium Health At Home in Kannapolis provides in-home medical equipment and CPAP services, and most reviewers praise the staff for being professional, responsive, and going the extra mile to solve equipment problems. A single reviewer raised concerns about pricing and insurance billing practices.
AI-generated from reviews and community data.
Atrium Health At Home is a home care agency serving Kannapolis, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.0 out of 5 across 20 reviews.
Atrium Health At Home in Kannapolis, North Carolina provides home health and hospice services. The organization serves patients in their homes with respiratory equipment, CPAP machines, and related medical support.
Families consistently praise the clinical and front-desk staff for their responsiveness and care. Multiple reviewers highlighted technicians who went beyond routine service, one noted staff who found "more comfortable headgear wraps" and explained equipment thoroughly, while another described a respiratory specialist and receptionist as "outstanding" and "focused on their patients." Families described interactions as professional, patient-centered, and solution-oriented, with staff taking time to ensure patients understood how to use and maintain their equipment.
The service does receive critical feedback about billing and pricing practices, with one family reporting significantly higher out-of-pocket costs than insurance alternatives and concern about equipment pricing compared to retail options. This caveat appears isolated but meaningful for prospective patients evaluating costs.
Atrium Health At Home holds a 3 out of 5 rating on Google across 20 reviews, with notable variance in family experiences.
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Help Me Choose3overall · 20 ratings combined
3★ on Google (20)
Margie Davis
Feb 2026
The team at Atrium Home Health in Kannapolis are very professional, responsive, helpful and pleasant to work with. I highly recommend them if you're interested in quality healthcare.
Melanee Cox
Apr 2025
Do your own research and do not believe what you are told by the “sales people” at this company. They do not tell you that the out of pocket cost is way cheaper in the long run than using your insurance. I’ve paid triple what I could have paid by choosing to use my insurance instead of cash. Supplies are also way overpriced here. I can purchase supplies with cash from Amazon and not deal with the cost and lack of helpful people that are working for this facility.
Hope Beam
Dec 2023
From the receptionist, to working with the technician, they were very professional when explaining everything about my newest CPAP machine. The technician even went "the extra mile" to find me more comfortable headgear wraps than what I've used in the past. I look forward to working with them in the future to meet my needs.
Toni Sussman
Mar 2021
Krista was exceptional at promptly attending to my fathers cpap repair needs and getting him a replacement. She was kind, patient and made sure he understood how to properly use and clean his machine. Chris was awesome too for bringing the parts we needed and discussing with us the best options to go forward. 100% recommend this location and the awesome staff that work here. The front desk lady was very nice as well.
Larry Sullivan
May 2018
Please Note, this review is for THIS HEALTHY@HOME Concord LOCATION ONLY. I found Bridget Steele, the receptionist and Savannah Harris, the respiratory specialist to be OUTSTANDING! Both of them are focused on their patients. They do whatever is necessary to solve their patients' problems and make the experience as pleasurable as possible. This location is an additional 30 minutes drive for me, but because of both Savannah and Bridget, it is worth my time and effort to make the extra drive. I have visited this location twice and both times were great visits! I wish I could say the same for the Healthy@Home location that is closer to me. Bridget does everything she can to solve your problem ahead of time. She is pleasant and very personable. Savannah is focused on making sure you have the right equipment, that it is comfortable, that you know how to use it, and that you know you can come back for help if you need it. She listens and does her best to ensure you are satisfied, that your problem was solved, and that you have a plan moving forward that will satisfy your needs long term. I am glad to know that Savannah and Bridget are on my team and that I can count on them when I need them.
Atrium Health At Home offers At-Home Care.
Atrium Health At Home is located at 3395 Cloverleaf Pkwy in Kannapolis, North Carolina.
Atrium Health At Home in Kannapolis provides in-home medical equipment and CPAP services, and most reviewers praise the staff for being professional, responsive, and going the extra mile to solve equipment problems. A single reviewer raised concerns about pricing and insurance billing practices.
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