D
via YelpDebra S.
Jul 2026
Marcelle Moje is the best She is truly understands the needs of the residents and is there to help in any way. She always has a smile and is there if you need assistance Debra Sanders
1 / 7Quick Facts
- Care escalation
- Residents moved to on-site memory care as needs increased
- Nursing coverage
- Nurses available on call 24/7
- Pet policy detail
- Dogs allowed and can adapt to apartment living
What Families Think
Most reviewers describe Atria Hillcrest as a clean, attractive community with a warm, attentive sales and administrative team, and many families report their loved ones settled in happily with good food and social engagement. However, a notable minority of reviews describe serious concerns about understaffing and inconsistent care quality, particularly in the memory care area, including one detailed account of hygiene neglect and inadequate dementia management.
The Good
- Praised for cleanliness and attractive, well-maintained grounds
- Sales and administrative staff frequently called warm and responsive
- Many residents reported to socialize and make new friends
- Food quality praised by most reviewers
- Pet-friendly, resident's dog adapted well
- On-site amenities like theater, salon, and fitness center appreciated
The Bad
- Multiple reviewers report understaffing and high caregiver/med-tech turnover
- One detailed report of hygiene neglect and poor dementia care in memory care
- One report of management violating resident agreement terms
- One reviewer noted communication with a former director was poor for two years
AI-generated from reviews and community data.
About Atria Hillcrest
Discover Our Vibrant Independent and Assisted Living Community in Thousand Oaks, CA
Tucked beneath the beautiful California oaks, Atria Hillcrest serves as an elegant senior living community for active older adults. Just northwest of Los Angeles in Thousand Oaks, CA, we are close to the gorgeous beaches of Malibu, with easy access to the Channel Islands National Park and a wide array of cultural and entertainment venues. Our location in Ventura County blends the best of the city with refreshing outdoor appeal.
The talented, 24-hour staff at Atria Hillcrest strives to exceed the expectations of every resident and their families. We offer independent living with discreet support available through our customizable assisted living services. We also recently completed a multimillion-dollar redevelopment project to provide our innovative Life Guidance® memory care program for those living with Alzheimer's or other types of dementia. Additional community enhancements include a restyled restaurant with al fresco dining options, a custom-designed movie theater, a new technology center and universal Wi-Fi, and an upscale spa - all on-site. Schedule a visit with us today, and come see the bright future that awaits you.
Independent/Assisted/Memory Care/Short-Term Stays
• 24-hour staff
• Chef-prepared meals
• Engaging events calendar
• Apartment maintenance
• Scheduled transportation
• Housekeeping service
• Utilities
• Emergency alert system
Community Features
• 24-hour staff
• Private dining room available for special occasions
• Outdoor grill
• Outdoor dining space
• Vegetarian meals
• Patio
• Courtyard
• Walking paths
• Resident garden space
• Outdoor fireplace
• Community laundry service
• Concierge service
• Shuttle service
• Town car service
• Scheduled transportation to local appointments, errands and events
• Library
• Cognitive learning center
• Wi-Fi in common areas
• Wi-Fi
• On-site parking for residents and guests
• Full-service salon and spa offering styling, manicure and pedicure services
• Fitness center
• Putting green
• Game room
• Off-site swimming pool privileges
• Physical therapy room
• Movie theater
• Emergency alert pendant or wristband
• Nurses on call 24/7
• Wellness center offering checkups and monitoring
• Escort and transfer assistance available
• Newspaper delivery
• Pet-friendly environment
Apartment Features
• Selection of floor plans
• Balcony or patio
• Kitchen or kitchenette
• Emergency alert system
• Individual thermostat control
• Cable or satellite TV
• Electronic key entry system
• Wi-Fi
• Housekeeping and linen services
• Maintenance of apartment, community and grounds
Types of Care
Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory Care
Amenities
Room Amenities
- Multiple Floor Plans
- Private Rooms
- Wi-Fi / High-Speed Internet
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Pet Friendly
- Salon / Barber
- Security
- Theater Room
- Transportation Services
- Walking Paths
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
4.5overall · 95 ratings combined
4.6★ on Google (67) · 4.1★ on Yelp (28) · Yelp page ↗
C
via YelpCourtney W.
Jul 2026
Marcelle was the person who greeted us and showed us aroung the facility. She was professional, personalbe and very informative. The building and the grounds are really nice and the residents seemed to be friendly and outgoing. This is a facility i am strongly considering when I move to California.
S
via YelpS. O.
Jun 2026
Marcelle Moje at Atria Hillcrest is incredibly knowledgeable about the needs of seniors and truly understands how the right environment, meaningful engagement, and personalized support can help residents thrive. She takes the time to get to know each individual and is deeply committed to ensuring they receive the care and opportunities they need to enjoy the highest quality of life. What sets Marcelle apart is her compassion and dedication to families. Navigating the transition to assisted living or memory care can be overwhelming, but Marcelle is there every step of the way, providing guidance, education, and reassurance with patience and genuine empathy. She makes families feel supported and confident in their decisions.
D
via YelpDeanna B.
Jun 2026
I work at Always Best Care as a senior advocate. Atria Hillcrest impresses me so much. Marcelle is amazing and cares so much for the residents. She goes above and beyond to help residents and to bring in resources for them. Raymond is a great director and keeps things running smoothly There is such a warm and homey feeling and it's the staff that makes it great.
Kathy Strong
Jun 2026
My 88 year old mom recently moved to Atria Hillcrest. While any move has its challenges, moving an older parent can be filled with them. We picked Atria because of the beautiful setting, exceptionally clean and well maintained apartments and honestly the price. We fell in love with Artia because of the staff. Everyone is so kind, friendly and caring. Marcelle is wonderful, knowledgable and so patient with understanding what a big decision is being made. Lupe was so great at explaining all the costs and paperwork. Nurse Wendy went above and beyond to make sure my mom had the correct placement and care.(I really can't thank her enough or express how amazing she is at her job.) The care takers and med techs are super friendly and interact with my mom in such a positive manner. All of this has allowed my mom to be really comfortable in her new home and she has made many new friends and happily engages and interacts with so many of the other residents. It is really great to see her being so social with others and so well cared for. Atria Hillcrest is a great fit for our family, because they make you part of their family from day one.
Frequently Asked Questions
What types of care does Atria Hillcrest offer?
Atria Hillcrest offers Assisted Living, At-Home Care, Independent Living and Memory Care.
Is Atria Hillcrest pet friendly?
Yes — Atria Hillcrest lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Atria Hillcrest located?
Atria Hillcrest is located at 405 Hodencamp Rd in Thousand Oaks, California.
What do families say about Atria Hillcrest?
Most reviewers describe Atria Hillcrest as a clean, attractive community with a warm, attentive sales and administrative team, and many families report their loved ones settled in happily with good food and social engagement. However, a notable minority of reviews describe serious concerns about understaffing and inconsistent care quality, particularly in the memory care area, including one detailed account of hygiene neglect and inadequate dementia management.
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