Cindy Andrews
Mar 2026
We have been very pleased with the caregivers and administrative staff for the care my mother receives. We are especially glad to have the services of Derriesha Pate. Her patience and attentiveness are very much appreciated.
1 / 5Quick Facts
- Visit minimum
- No minimum hours required per visit
- Contract terms
- No long-term contracts required
- Caregiver continuity
- Same caregiver assigned for consistency
- Service type
- Non-medical in-home personal care only
What Families Think
Families describe Assisting Hands Home Care Richmond as responsive and flexible, often starting service within a day or two of the first call. Reviewers consistently praise individual caregivers for treating loved ones with dignity, patience, and reliability, and appreciate the agency's efforts to match personality and skill to each client.
The Good
- Fast start of care, often within a day
- Same caregiver assigned for continuity
- Caregivers described as kind and reliable
- No missed visits reported by families
- Flexible scheduling with no minimum hours
The Bad
- Small review sample (only 11 Google reviews)
- No published pricing information
AI-generated from reviews and community data.
About Assisting Hands
Assisting Hands Home Care Richmond provides in-home care services in Henrico, Virginia, and surrounding areas including Richmond and Chesterfield. The agency delivers personalized, non-medical home care to help seniors age in place with assistance tailored to their individual needs and preferences.
Caregivers assist with personal hygiene including bathing, grooming, dressing, and incontinence care; light housekeeping, laundry, and bed linen changes; transportation for errands, medical appointments, and social events; and support with mobility, transfers, and toileting. The agency also offers premium concierge care services beyond basic home care assistance.
The agency emphasizes quality caregiver matching based on experience, skills, and personality fit, asking whether they would trust each caregiver with their own parents. All caregivers are employees of the agency who are trained, supervised, and insured. Assisting Hands assigns the same caregivers to clients to ensure consistency of care and personal connections. The agency prioritizes hiring caregivers who demonstrate compassion, reliability, friendliness, respect, and commitment to helping elderly individuals, viewing experience alone as insufficient for employment.
The care planning process begins with understanding each client's needs, interests, preferences, and what matters most to them. A dedicated Care Management team collaborates with clients and families to develop personalized in-home care plans that can be modified as needs evolve. The agency operates without requiring long-term contracts, maintaining that client satisfaction is the top priority.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
5overall · 11 ratings combined
5★ on Google (11)
Davis
Jun 2025
June 2025 I wanted to thank MiMi for her continued care of my husband. I cannot express how greatful we are for the support and care she provides my husband everyday. She is kind, knowledgable and flexible. My husband counts on her everyday to help him with his needs. Thank you again your help and your support is invaluable. D. Fisher
Kelly Gottlieb
Nov 2021
A few months ago we had a need to find companionship care for my dad who had been diagnosed with dementia. We had very specific requests and were on a tight time schedule. Cathy took the time to understand our specific needs and knew immediately the person she thought would be the best fit for the job. Darren W. arrived two days later and has exceeded our expectations. Darren keeps my dad active, engages him in daily tasks, helps ensure dad’s household and personal ‘chores’ are kept up and so much more. We appreciate him very much! His presence has reduced our stress levels and made such a difference in everyone’s lives. Thank you Assisting Hands and Darren for all you do for our family!
Garrett McLees
Dec 2020
As an Occupational Therapist, I'm often working with clients who need a little more help at home with their Activities of Daily Living (ADLs) such as bathing, dressing, toileting, etc. in order to be safest as they age in place. Trusting your caregiver provider is so important, and knowing they stand for certain core values can enhance your trust and your experience when working with them. Eric, Cathy, and their staff all work diligently to serve their client's with kindness, compassion, integrity, and respect. I would highly recommend working with Assisting Hands if you or a loved one ever needs any caregiver assistance.
Kendra Weindling
Jul 2020
I called them on a Monday morning, they came to my home on Monday afternoon, and started services on Tuesday. The caregiver they sent was professional, capable, and kind. But most importantly, she treated my dad with dignity and respect. And they never missed a visit. I love the fact that they don't have a minimum number of hours/visit. This made it so we could be flexible in scheduling care. I can't say enough good things about them, and I'm so glad we found their services.
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