Krys Beal
Mar 2026
Not off to a great start. We basically felt pressured when a rep showed up to our loved ones hospital room and implied that she was our hospice provider, which confused us because we were told that we were going to be presented with, and go over options. There seems to be a relationship with AseraCare and some of the staff at the hospital, as no other providers were presented or present. Against our better judgment, and to get our loved one home, we decided that we would go with AserCare. Fast forward to the day the DME is to arrive, and the equipment was no call no show. I called the same representative we met with, in a panic and asked for a call because our loved one was scheduled to come home the next day. That did not happen. I called again the next day, got the run around, calls from many people, all without confirming when the equipment would be arriving. After several calls, the DME company called and told me that AseraCare had never placed the order. Of course they insist they did. Whether a glitch, or neglegence, and before care even started, I can't in good faith ever recommended AsseraCare. It's great that everyone is sorry, but a hospice provider you'd think they'd be more diligent supporting people who are dealing with end of life care for a loved one. This level of stress should be the last thing a HOSPICE company puts someone through. Including misrepresenting themselves from the get go in the hospital room. At this point we fell stuck and can only hope it gets better from here. BTW, I still do not have all the answers as to whether the correct equipment is on order, but at least we finally have an estimate of when it will arrive. Apologies, no accountability, and promises are not the way to deal with failure. Clear communication, accountability, and resolution are how you you earn back trust, and who should you trust more than a hospice provider? Update: The nurses were great, but the not enough to change my overall rating.
