Janice W.Family member of a resident
Oct 2026
Arden Courts at Warminster, PA presents itself as a facility where “Memory care is all we do.” We recently placed our mother there for 29 days, and we disagree with their claim. During the interview process, they spared no expense marketing themselves to us. Their flyers and advertisements show happy seniors engaged in many different activities, and they mentioned that they have 24/7 nursing for safety and peace of mind. Their director, very smooth and polished, assured us that Mom would fit right in with the residents. Strangely enough, there were no residents present anywhere during our tour. When asked about that, the sales advisor said that everyone was at lunch. The dining room in the wing was empty, though. That should have been our first clue. After we signed the paperwork and handed over the check, there were more red flags. On every visit after our tour, the wing where Mom’s room was located had a continuous strong odor of urine. While moving Mom’s belongings into the room, we discovered a living roach in the bathroom. Upon our visits during her brief stay, we noted: Mom’s laundry basket was always overflowing; Mom and many of the other residents were not wearing shoes; Mom’s medical device needed for daily treatments for circulation issues did not leave the box in the closet until a week into her stay, when I unpacked it; Mom’s wheelchair cushion never left its original packaging and was discovered upon discharge in her closet. Upon our last visit, we discovered Mom slumped in her wheelchair, unresponsive to our prompts. There was no nurse on duty at that time at Arden Courts. On our initiative, Mom was transported to a local hospital. Within 29 days at Arden Courts, she had developed three bed sores, lost about 19 pounds, and was suffering from a severe UTI and dehydration. After six days in the hospital, we did not send Mom back. Arden Courts should change its slogan to, “Marketing is all we do.” As a postscript, Arden Courts refused to return the $4000 move-in fee to my 90 year-old father, and no itemized bill was ever provided.
