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Arc at Hickory Point

565 West Marion Avenue

4(48 ratings)

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Arc at Hickory Point, photo 11 / 5

Quick Facts

Total units
64
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
64
Ownership
Recently changed from Hickory Point Christian Village to current operator

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Arc at Hickory Point are notably mixed, especially since the facility's transition from Hickory Point Christian Village to new ownership. Some families praise the cleanliness, friendly staff, and quality of rehab care, while others report significant concerns about staffing levels, shortened therapy sessions, and slow response times to call bells.

What reviewers praise

  • Facility described as very clean
  • Staff described as friendly and welcoming
  • Food quality praised by several reviewers
  • Attentive rehab/therapy care for some residents
  • Management responsive to questions per one review

What reviewers flag

  • Multiple reports of slow response to call bells for help
  • One report of therapy sessions cut short from 30 to 17 minutes
  • One report of missing personal belongings/laundry issues
  • One report of delayed refund and poor billing communication

AI-generated from reviews and community data.

Arc at Hickory Point is a senior living community in Forsyth, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 48 reviews.

About Arc at Hickory Point

Arc at Hickory Point is a skilled nursing and long-term care community in Forsyth, licensed for up to 64 residents. The facility is Medicare and Medicaid certified and offers 24-hour staff, on-site nursing, private rooms with private bathrooms, medication management, an emergency call system, dietary accommodations, housekeeping, social activities, and a restaurant-style dining room.

Reviews are sharply divided. Some reviewers praised the cleanliness of the facility, the responsiveness and caring nature of nursing and therapy staff, and the quality of food and community spaces. One reviewer wrote that therapists had them "up and going" within a day of arrival. However, other reviewers reported serious concerns: long waits for call lights to be answered, missing medications and instances of medication errors, inadequate staffing levels, missed therapy sessions, missing clothing, and preventable conditions such as bedsores and infections. One reviewer described staff spending excessive time at the nurses station while call lights went unanswered for up to an hour.

The facility carries a 1-star overall rating from the Centers for Medicare and Medicaid Services.

Types of Care at Arc at Hickory Point

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Arc at Hickory Point

4overall · 48 ratings combined

4★ on Google (48)

Brenda Hanlon

Jul 2026

via Google ↗ · Report

Wonderful place. Clean. Caring. I would recommend to all. I have been told that s I need this location was bought out that the care and cleanliness has dropped significantly.

Thelma Gordon

Apr 2026

via Google ↗ · Report

I stayed at the Arc of Hickory Point for two weeks for therapy and it is an excellent place to stay for rehabilitation. They are attentive, caring and supportive in helping you get back to your goals. I would highly recommend this place for anyone wanting recovery.

Cindy Boyle

Mar 2026

via Google ↗ · Report

Very friendly team members. That really seam to care about my Mom who is there recovering. The building is always clean.<br>Would recommend.

Roberta Stanley

Mar 2026

via Google ↗ · Report

I was impressed with the appearance. Very clean and home feeling. Food is not bad. Staff is friendly. I would recommend this place for love one. After mom been there a month I had to keep after them her clothes kept coming up missing and I did her laundry. Workers always on phones or doing homework. One CNA always busted her butt everyday she worked (Tammy)I give her a big hand. I still missing one pair pants and blue sweat shirt but u can keep them. Thanks for the care of my mom

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Government Inspection History

15 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 4, 2026Health ComplaintHealth Standard15 citations
  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Apr 25, 2026

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2026

Feb 17, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 25, 2026

Jan 15, 2026Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

Oct 14, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2025

Sep 18, 2025Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

Sep 3, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2025

May 8, 2025Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

Apr 17, 2025Fire Safety StandardHealth Standard10 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected May 9, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected May 8, 2025

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

Feb 26, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2025

Dec 7, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024

Sep 12, 2024Health Complaint4 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 25, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 25, 2024

  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 25, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2024

May 17, 2024Fire Safety StandardHealth Standard4 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

Mar 21, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024

Feb 14, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

Apr 13, 2023Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arc at Hickory Point offer?

Arc at Hickory Point offers Skilled Nursing / Long Term Care.

Where is Arc at Hickory Point located?

Arc at Hickory Point is located at 565 West Marion Avenue in Forsyth, Illinois.

What do families say about Arc at Hickory Point?

Arc at Hickory Point carries a 4.0 out of 5 rating from 48 Google reviews. Reviews for Arc at Hickory Point are notably mixed, especially since the facility's transition from Hickory Point Christian Village to new ownership. Some families praise the cleanliness, friendly staff, and quality of rehab care, while others report significant concerns about staffing levels, shortened therapy sessions, and slow response times to call bells. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Arc at Hickory Point do on recent health and safety inspections?

Arc at Hickory Point had 15 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arc at Hickory Point?

Submit the Request Information form on this page, or contact Arc at Hickory Point directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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