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SYNERGY HomeCare

373 1st Dr W

4.9(191 ratings)· Decatur average: 4.3

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SYNERGY HomeCare, photo 11 / 3

Quick Facts

Home safety services
In-home fall prevention and accessibility modifications
Memory care approach
Specialized caregiver training for Alzheimer's and dementia

What Families Think

Families in Decatur consistently describe SYNERGY HomeCare as responsive, compassionate, and able to staff care quickly, often praising specific caregivers and office coordinators by name. Nearly all of the 190 Google reviews are five stars, with a handful of exceptions citing inconsistent caregiver quality or attitude on individual visits.

The Good

  • Office staff described as highly responsive and quick to help
  • Caregivers called compassionate, reliable, and go above and beyond
  • Families praise fast staffing turnaround, even within 24 hours
  • Individual caregivers frequently singled out by name for praise
  • Specialized dementia caregiver training for memory loss support

The Bad

  • One report of a rude, inconsistent caregiver crew
  • One report of a caregiver lacking cleaning experience
  • No published pricing information available

AI-generated from reviews and community data.

SYNERGY HomeCare is a home care agency serving Decatur, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Housekeeping and Laundry Service. Families rate it 4.9 out of 5 across 191 reviews.

About SYNERGY HomeCare

SYNERGY HomeCare provides in-home senior care services in Decatur, Illinois, offering support ranging from personal assistance to live-in and end-of-life comfort care. The agency helps seniors remain in their own homes while receiving the extra support they need.

Services include personal assistance with bathing and dressing, companion care to combat isolation and loneliness, housekeeping, errand and transportation support, and round-the-clock live-in care for those requiring higher levels of support. The agency also addresses safety concerns through fall prevention measures, including assistance with mobility, removal of tripping hazards, increased lighting, stair safety, and installation of home accessibility or monitoring solutions.

SYNERGY HomeCare offers specialized memory care for individuals with Alzheimer's Disease and other forms of dementia. Using their Convergence of Care model, they combine tools and resources with specialized caregiver training to deliver customized care solutions for families navigating memory loss.

The agency emphasizes holistic wellness alongside physical care, providing knowledgeable and compassionate support that addresses mental health and emotional well-being through brain and memory exercises and healthy nutrition guidance.

Types of Care at SYNERGY HomeCare

At-Home Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • Housekeeping
  • Laundry Service
  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of SYNERGY HomeCare

4.9overall · 191 ratings combined

4.9★ on Google (191)

Write a review

Sarah Johnson

Aug 2026

via Google ↗

We offer our most heartfelt thanks to the administrators and care givers at Decatur's Synergy HomeCare for the love and support they provided our mother during her most difficult time of need. The staff and care givers at Synergy were professional, compassionate, patient and responsive to all of our mother's needs as well as our own. Every care giver we encountered from Synergy was special and perfect in their own way in how they dealt with our mom. And, mom looked very forward to her time with them. At the end, their special qualities were extended to my brother. Synergy HomeCare made an extremely difficult experience easier for our family and for our mom. Our most sincere thanks to this company, and especially the Decatur, Illinois office.

Mike McBride

May 2026

via Google ↗

The agent arrived on time. There, that's the positive report. I don't think he had much experience in cleaning. I wont be calling this company to return have this company back.

J Pope-Ganser

Jul 2025

via Google ↗

Synergy HomeCare is such a great resource for families struggling to carry the weight of caregiving in the home alone!! If you are in need of assistance or a respite, reach out and they will help!

Jennifer P

Jun 2025

via Google ↗

I work in long term care and often have clients who need some extra help in their home. Synergy staff responds very fast, are always friendly - often going above and beyond for me and the client. Doug in Decatur and Taylor who is everywhere are the best around!

Ask about care at home

Ask about availability, hourly rates, or a free in-home assessment. Your details go only to SYNERGY HomeCare, never sold or shared.

Frequently Asked Questions

What types of care does SYNERGY HomeCare offer?

SYNERGY HomeCare offers At-Home Care.

Where is SYNERGY HomeCare located?

SYNERGY HomeCare is located at 373 1st Dr W in Decatur, Illinois.

What do families say about SYNERGY HomeCare?

Families in Decatur consistently describe SYNERGY HomeCare as responsive, compassionate, and able to staff care quickly, often praising specific caregivers and office coordinators by name. Nearly all of the 190 Google reviews are five stars, with a handful of exceptions citing inconsistent caregiver quality or attitude on individual visits.

How can families visit SYNERGY HomeCare?

Submit the Request Information form on this page to connect with SYNERGY HomeCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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