MyLivingChoice

Arbrook Plaza

401 W Arbrook Blvd

3.1(155 ratings)· Arlington average: 4.1

Arbrook Plaza, photo 11 / 4

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Therapy services
On-site PT, OT, and speech therapy offered
Complaint resolution
Free confidential ombudsman services for residents

What Families Think

Reviews of Arbrook Plaza are sharply mixed: several families describe caring nurses, attentive therapy, and a smooth admissions experience, while others report serious lapses in monitoring, medication management, and cleanliness. The facility's 3.1 rating over 155 reviews reflects this split between strongly positive short-term rehab stays and alarming accounts of neglect for more vulnerable, long-term residents.

The Good

  • PT, OT, and speech therapy praised for aiding recovery
  • Several reviewers describe nurses and aides as kind
  • Admissions staff described as supportive and communicative
  • One reviewer felt facility was well-run and attentive

The Bad

  • Multiple reports of infrequent monitoring and slow response times
  • One report of a single nurse covering 110 patients
  • Reports of dirty rooms and deteriorating physical conditions
  • One report of medication and pain-management mismanagement after surgery

AI-generated from reviews and community data.

Arbrook Plaza is a senior living community in Arlington, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.1 out of 5 across 155 reviews.

About Arbrook Plaza

Arbrook Plaza is a skilled nursing and rehabilitation community located in Arlington, Texas. The facility provides specialized care with advanced technologies and resources for patients recovering from illness or injury.

The community emphasizes individualized care, with caregivers working together to support each resident's particular recovery regimen. The team assists residents through each step of their care journey with a focus on quality outcomes.

Arbrook Plaza serves as a long-term care facility where residents have access to ombudsman services to help resolve complaints confidentially and at no charge.

Types of Care at Arbrook Plaza

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Arbrook Plaza

3.1overall · 155 ratings combined

3.1★ on Google (155)

dennis redwine

Jul 2026

via Google

Mom went to Arbrook to recover from surgery and an extended hospital stay that left her too weak to come home. Arbrook staff were very caring and the whole place was full of positivity and helpfulness. The leadership was very supportive of patients, family and staff. Folks like Eric, the admissions director, Paulette, just one of the very attentive and kind nurses made me feel very confident and comfortable about my mom’s care. Mom got PT, OT and ST a couple of times a week and started walking to lunch and dinner which helped her recover even more and faster. All that said, nursing and rehab facilities have a very hard job and with so many ailments, injuries and conditions not everything is perfect to every patient’s liking. For example, mom shared a room with a stroke victim who was quite vocal as she struggled with terrible hallucinations. I brought mom headphones to watch TV in peace and earplugs for sleeping. Full disclosure, I went to see her most days for 6 hours a day. So I saw a lot and I think it was a very well run, responsible, attentive and happy place.

Gretchen Webb

Jun 2026

via Google

Ok..today is 6/15, 1st review written 2 days ago. Will update. Vital signs were checked. As of today I've the walker, toilet riser. Room mate got very upset when her light was turned off so I must live w that. I want a private room. Ins will pay. My son must use a cane. Theres onlyroom to stand. Room is tiny. Breakfast has bacon. Cant eat it. Kitchen knows. 1st review next... I'm very concerned with things they don't do. What kind of facility never checks your vitals?Ive not been treated well except for a handful of angelic nurses & aids & a wonderful PT, Jason. They won't give me my Med City Arlington discharge packet, saying it belongs to them. NO IT DOES NOT! I need contact info which is in MY DISCHARGE PACKET FROM HOSPITAL. Stefanie is a great nurse, trying to resolve this. I've been denied my post surgical acute pain meds. First a nursesaid they were waiting for them, then she said they gave them to me, a LIE! Then they sent in a therapist to ask questions to determine my current memory &mental status. I aced every question even math. They another nurse grilled me ??? They didn't have the pain meds &their pharmacy wouldn't provide without a Dr's order. I asked them why couldn't their Dr do his duty. Then they started calling my own pain mngt dr (on weekend!)my own pharmacy, my surgeon, & many medical people in my profile. My complete medical history is available to them! I broke my femur in 2 places &fractured my hip. I have cancer, numb feet, knee needing replacement, a bad arm & Ive been taking a scheduled med for chronic pain for 15 years. They denied me a walker the first 10 hours. Said PT had to approve. Ive been using a walker for years. I couldnt see PT next day. They would not provide a toilet riser and was told to use the help of an aid to get to the low low toilet or go in my depends. No bedside toilet either so i went with the aid and it was awkward and painful and the next part was an injury caused by literally falling down on top of low as you go toilet. A scream and more intensive crying was next. I did not get my own room and the little woman next to me didn't speak English so I could not ask her to turn off her light so I could sleep. It was on all night and still is on my 3rd night. I asked for another room 3 times and was ignored. The meals are identical. 1 for all patients and very scant. They never ever give you butter spread for any roll or cornbread or biscuit. All breads are very cold and verh dry.I can't eat half of food for a very good reason. I do not have my dentures. Ive told the kitchen on a paper i send back with my tray. Im always hungry except when my pain is severe. The HOSPITAL therapists (MCA) gave me simply terrific reports because I pushed hard and worked hard to walk again...BUT I MUST USE A WALKER. Not giving a patient a walker (or meds Ive been taking for 15 years ) is so wrong and amounts to medical neglect. I want to get home because I need to start back with cancer treatments. Im now 5 treatments behind because I was recovering from surgery before I fell. You cannot get cancer treatments in a hospital or any type of clinicHA HA! Ive suffered so much in 48 hours that it has set me back 2 days. As far as I am concerned this is medical neglect. And keeping my very own medical discharge packet is almost criminal. Many phone calls will take place in the morning. I want out of here. I want nothing more than daily physical therapy to go home which is next to impossible without meds for after surgery acute pain. And I want to clean myself and wash my hair and to stop my hunger pangs. Oh yes I'm also supposed to have my leg lesions and wounds dressed every other day. Cleaning the very wide long lesions with cancer is essential. I have to remind them. I hate giving such a long bad review because of the handful of compassionate hardworking nurses and aids. But it is what it is! Don't go and dont send anyone you love. Im

Sharon Taylor

Jun 2026

via Google

Great staff and attentive nurses and aides with a warm open door policy to residents and families. Excellent patient care

Deborah Kraus

Jun 2026

via Google

I have a had a really good experience here at Arbrook Plaza. The food wasn’t all that great but the people were for the most part were really good.

Tracy

May 2026

via Google

My mom was taken there after breaking her hip for rehab. They had no medication ready for her she was not checked on at all! I had to go the desk and throw a fit to get anyone to pay attention. I had to call 911 and have her taken back to the emergency room where she was immediately readmitted. This place is an absolute dump! Walls were separating from the ceiling blinds wouldn't close, furniture in the room was broken. Beds to close together. The staff saw it more important to sit in the halls and play on their phones than to tend to the patients. It was loud and sounded like a party late into the night. I did call and express my concerns to the admin who said that she would check into my concerns and call me back. That was 2 weeks ago! Also, having only once nurse on staff for 110 patients is absolutely irresponsible. PLEASE DO NOT LEAVE YOUR LOVED ONES THERE! IF THEY ARE THERE FIND SOME WHERE BETTER FOR THEM. I BEG YOU.

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Government Inspection History

7 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 8, 2026Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 11, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2026

Jan 15, 2026Fire Safety StandardHealth Standard10 citations
  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 6, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2026

Jan 23, 2025Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 27, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

Nov 1, 2024Fire Safety StandardHealth Standard22 citations
  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Include a process for Emergency Preparedness collaboration.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 14, 2024

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024

Jun 28, 2024Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 3, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 3, 2024

Nov 3, 2023Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2023

Sep 14, 2023Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arbrook Plaza offer?

Arbrook Plaza offers Skilled Nursing / Long Term Care.

Where is Arbrook Plaza located?

Arbrook Plaza is located at 401 W Arbrook Blvd in Arlington, Texas.

What do families say about Arbrook Plaza?

Reviews of Arbrook Plaza are sharply mixed: several families describe caring nurses, attentive therapy, and a smooth admissions experience, while others report serious lapses in monitoring, medication management, and cleanliness. The facility's 3.1 rating over 155 reviews reflects this split between strongly positive short-term rehab stays and alarming accounts of neglect for more vulnerable, long-term residents.

How did Arbrook Plaza do on recent health and safety inspections?

Arbrook Plaza had 7 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arbrook Plaza?

Submit the Request Information form on this page to connect with Arbrook Plaza and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Arbrook Plaza? Claim this listing to update photos, pricing, and details. It's free.

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