1 / 5CMS Care Compare
Most reviewers describe Arbor Valley of Cascadia as a caring, well-run skilled nursing and rehab community with attentive nurses, a strong therapy team, and good communication with families. A notable minority of reviews describe serious lapses, including neglect, missed hygiene care, unanswered call lights, and stolen belongings, suggesting care quality can vary.
AI-generated from reviews and community data.
Arbor Valley of Cascadia is a senior living community in Boise, Idaho offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 100 reviews.
Arbor Valley of Cascadia is a skilled nursing and long-term care facility in Boise, Idaho, serving patients in rehabilitation and residential care settings.
Family experiences at Arbor Valley are sharply divided. Multiple families praised individual staff members, particularly nurses, therapists, and care coordinators, for dedicated, compassionate work; one family noted the facility's "fantastic therapy department" with therapists who "build a therapeutic relationship with each patient." However, a significant number of families reported serious gaps in care quality: delayed responses to call buttons (30–45 minutes or longer cited), medication errors including an allergy mix-up, hygiene oversights, and staffing shortages. A few families described neglect and poor conditions, while others felt their loved ones received peaceful, attentive end-of-life care.
The facility holds a 4.1/5 Google rating across 100 reviews. Families consistently mentioned that care quality appears inconsistent across staff members and departments, with some experiencing excellent therapy and nursing while others faced long waits and gaps in medication management and basic personal care.
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Help Me Choose4.1overall · 100 ratings combined
4.1★ on Google (100)
Ray
Jul 2026
These people are crooks. After sending a final bill and us paying it off in cash, three months later they send another bill that has zero description for what it is for, they say ancillary expenses. It certainly was not something we agreed to or were told about. Also these people try to put the bill in families names instead of the patient. Watch out for these people and their questionable practices!
Lulu Lily
Jul 2026
Arbor Valley is such a welcoming place to be. The building is clean and the nurses are nice. The management truly cares about the residents and that gives me peace of mind. I highly recommend this facility for anyone looking for long term care for their family.
Josh Clark
Jun 2026
Arbor of Cascadia is an outstanding skilled nursing and rehabilitation community. The staff is compassionate, the care is exceptional, and the leadership there truly sets the standard. Highly recommend to anyone looking for short term rehab or long term care.
Rachel Gibney
Jun 2026
I have to say arbor valley is top notch! I had outpatient PT there from Tess and she was amazing and so caring! The team at Arbor goes above and beyond to provide quality care
Mallory Wilcox
Jun 2026
Wonderful place with wonderful people!
3 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 17, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 3, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 3, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 3, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 4, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2023
Address patient/client population and determine types of services needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Arbor Valley of Cascadia offers Skilled Nursing / Long Term Care.
Arbor Valley of Cascadia has not published its pricing. For context, communities in Boise that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Arbor Valley of Cascadia is located at 8211 Ustick Road in Boise, Idaho.
Most reviewers describe Arbor Valley of Cascadia as a caring, well-run skilled nursing and rehab community with attentive nurses, a strong therapy team, and good communication with families. A notable minority of reviews describe serious lapses, including neglect, missed hygiene care, unanswered call lights, and stolen belongings, suggesting care quality can vary.
Arbor Valley of Cascadia had 3 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Arbor Valley of Cascadia and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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