merrill johnson
May 2026
The psychiatry unit where my dad was at seemed to be about 80 years behind the times. His bed had a thin mattress that was plastic. Holes in his walls. TV that had no remote. And didn’t work. Worst facility I have seen yet.
1 / 5Quick Facts
- Total units
- 137
- Medicare rating
- 1 of 5
- Ownership
- For profit, Partnership
- Certified beds
- 137
- Inspections
- View history (74 citations)
- Secure Memory Care
- Dedicated secure unit for dementia residents
- Mental Health Unit
- Separate unit for mental health diagnoses
- Dialysis Access
- Only inpatient dialysis center within 50 miles
- Advanced Respiratory Care
- On-site ventilator and trach care available
- Financial Guidance
- Medicaid specialist on staff to assist families
CMS Care Compare
What Families Think
Reviews for Ambassador Healthcare are sharply divided: some families praise the specialized medical care and attentive nursing staff, especially for rehab and complex needs like ventilator care, while others describe serious lapses in basic hygiene, monitoring, and communication. The facility offers a range of advanced clinical services not commonly found elsewhere in the area, but experiences with day-to-day care quality appear inconsistent.
The Good
- Handles complex needs like ventilator and dialysis care
- Nursing staff described as attentive and communicative
- Positive rehab and therapy outcomes reported
- Only inpatient dialysis center within 50 miles
- Secure Memory Care Unit for dementia residents
The Bad
- One report of a patient left dirty and unbathed for a day
- One serious incident of unmonitored oxygen levels and fever, leading to hospitalization
- One report of inadequate rehab progress before discharge
- One report of outdated, poorly maintained psychiatric unit
AI-generated from reviews and community data.
Ambassador Healthcare is a senior living community in Centerville, Indiana offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 58 reviews.
About Ambassador Healthcare
Ambassador Healthcare is a long-term care and rehabilitation facility in Centerville, Indiana, offering nursing care and specialized medical services for seniors. The community provides traditional long-term care alongside advanced clinical services including ventilator and trach care, pulmonary rehabilitation, and respiratory therapy.
The facility features a specialized secure Memory Care Unit for residents with Alzheimer's disease and dementia, as well as a Healthy Minds Unit for those with mental health diagnoses. Ambassador Healthcare also operates an inpatient Dialysis Center, noted as the only facility of its kind within a 50-mile radius.
Accommodations include an abundance of private rooms, and the community emphasizes a family atmosphere with compassionate and respectful care. Residents and families receive attention to high-quality nursing, meal preparation, and activities that support everyday living.
Ambassador Healthcare has a Medicaid specialist on staff to assist families in navigating the financial complexities of long-term care and identifying solutions suited to their circumstances.
Types of Care at Ambassador Healthcare
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Ambassador Healthcare
4.1overall · 58 ratings combined
4.1★ on Google (58)
Harold Schaefer
May 2026
I wanted to share my experience at Ambassador Healthcare. I was there for rehab to help me get back home, and they did a great job. They have special services like vent care and dialysis, which really helped me feel safe knowing they could handle everything I needed in one place. Even though doing therapy and rehab isn't always "fun," the people there made it much better. The best part about this place is the staff. They really listen and talk to you so you know what is going on. You can tell they aren't just doing a job—they actually care and want to see you get better. It felt like they were there for the right reasons. If you need a place that is kind and knows how to take care of serious health needs, I would definitely recommend them.
ricky gibbs
May 2026
They told me my uncle was good and could walk 18 steps and only needed help getting up out of the chair so I picked him up on Friday and the fact is he could not walk that far he couldn’t even stand for more then 30 seconds I expressed the the nurse that was in his room the head nurse of that section and again up front on all 3 occasions I was told the doctor said he is good to go home I spent all night Friday with him after picking him up and then all day Saturday I had to change him 17 times they did not do a good job and helping rehabilitate him and the food he couldn’t even stand not hold down I would never recommend anyone to go their it’s horrible they let his set in his own poop for the whole day this place should be shut down
Choon Baxter
Mar 2026
I used Ambassador for Respite care for my<br>Mother because they accept patients who sleep with a ventilator. The staff seemed<br>Nice and all of these facilities are basically the same, it looked ok.<br>I called daily while I was away and was told she was fine. When I went to pick her up, I called to let them know I was on my way and I was told She was fine and she was absolutely not fine. I arrived and they had her on 10L of oxygen and her oxygen saturation was 88 when she usually requires 2L and her saturation is 96-99.why she wasn’t taken to the hospital who knows? She had a 101<br>Temperature. Wow, she was dirty, had not been bathed, and her hair looked like Don King, some of her clothing items Went Missing which they said they’d call me if they found her stuff, but no one ever called. No biggie because clothing can be replaced and I’m sure it’s hard to keep track of every item with so Many other patients. I can’t image how she was treated on days where they were not expecting family to see her. I Picked her up and she required Hospitalization. she had pneumonia, was given antibiotics and they changed her nebulizer medication and she was admitted. It was very disappointing because this facility is closer For me to use but NO, I don’t recommend this facility. Super unimpressed. This facility was recommended to me by a visiting nurse and when She was scheduled To come<br>Do her home Visit I told her not to recommend this facility to other families. I now take her all the way to Ft Wayne when I need Respite help. It’s much further away but her she got daily PT here and was treated great.
Choon Baxter
Mar 2026
I used Ambassador for Respite care for my Mother because they accept patients who sleep with a ventilator. The staff seemed Nice and all of these facilities are basically the same, it looked ok. I called daily while I was away and was told she was fine. When I went to pick her up, I called to let them know I was on my way and I was told She was fine and she was absolutely not fine. I arrived and they had her on 10L of oxygen and her oxygen saturation was 88 when she usually requires 2L and her saturation is 96-99.why she wasn’t taken to the hospital who knows? She had a 101 Temperature. Wow, she was dirty, had not been bathed, and her hair looked like Don King, some of her clothing items Went Missing which they said they’d call me if they found her stuff, but no one ever called. No biggie because clothing can be replaced and I’m sure it’s hard to keep track of every item with so Many other patients. I can’t image how she was treated on days where they were not expecting family to see her. I Picked her up and she required Hospitalization. she had pneumonia, was given antibiotics and they changed her nebulizer medication and she was admitted. It was very disappointing because this facility is closer For me to use but NO, I don’t recommend this facility. Super unimpressed. This facility was recommended to me by a visiting nurse and when She was scheduled To come Do her home Visit I told her not to recommend this facility to other families. I now take her all the way to Ft Wayne when I need Respite help. It’s much further away but her she got daily PT here and was treated great.
Government Inspection History
10 inspection visits in the last three years, 74 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 13, 2026Fire Safety StandardHealth Standard19 citations
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2026
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2026
Meet other general requirements that are deficient.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2026
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2026
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2026
Aug 12, 2025Health Complaint5 citations
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025
Jul 18, 2025Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Apr 30, 2025Fire Safety StandardHealth Standard12 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2025
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 31, 2025
Feb 10, 2025Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2025
Jan 8, 2025Health Complaint2 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Dec 9, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 31, 2024
Sep 5, 2024Health Complaint4 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024
Apr 19, 2024Health Complaint3 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 2, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024
Feb 20, 2024Fire Safety StandardHealth ComplaintHealth Standard25 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 22, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Mar 22, 2024
Develop Emergency Preparedness policies and procedures.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 22, 2024
Develop a communication plan.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 22, 2024
Establish emergency prep training and testing.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 22, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Ambassador Healthcare offer?
Ambassador Healthcare offers Memory Care and Skilled Nursing / Long Term Care.
Where is Ambassador Healthcare located?
Ambassador Healthcare is located at 705 E Main St in Centerville, Indiana.
What do families say about Ambassador Healthcare?
Reviews for Ambassador Healthcare are sharply divided: some families praise the specialized medical care and attentive nursing staff, especially for rehab and complex needs like ventilator care, while others describe serious lapses in basic hygiene, monitoring, and communication. The facility offers a range of advanced clinical services not commonly found elsewhere in the area, but experiences with day-to-day care quality appear inconsistent.
How did Ambassador Healthcare do on recent health and safety inspections?
Ambassador Healthcare had 10 government inspection visits in the last three years, with 74 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Ambassador Healthcare?
Submit the Request Information form on this page to connect with Ambassador Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ambassador Healthcare? Claim this listing to update photos, pricing, and details. It's free.
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