Elvia Mendez
May 2021
Nurses are very communicative and helpful.put me at ease.
Altomar New Mexico
5312 Rio Bravo Drive #64(4 ratings)
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Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 2005
- Service model
- Home health and hospice care delivered in-home
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Altomar New Mexico offers home health and hospice services in Santa Teresa, New Mexico, with only a few Google reviews to draw from. Feedback is mixed: one reviewer praised the nursing staff's communication, while another described a serious safety lapse during care.
What reviewers praise
- Nurses described as communicative and reassuring
What reviewers flag
- One report of a serious safety incident during a bath aide visit
- One reviewer said the company was unresponsive to the complaint
AI-generated from reviews and community data.
Altomar New Mexico is a home health agency serving Santa Teresa, New Mexico offering Home Health. Families rate it 4.0 out of 5 across 4 reviews.
About Altomar New Mexico
Altomar New Mexico is a Medicare-certified home health agency serving clients in Santa Teresa. Operating since 2005, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide visits in the home.
The agency holds a CMS quality star rating of 2.5 out of 5 stars. Reviews are mixed, with some families praising nursing staff as communicative and helpful, while others have raised serious concerns about the quality of aide care and how complaints are handled.
Types of Care at Altomar New Mexico
Home Health
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Help Me ChooseReviews of Altomar New Mexico
4overall · 4 ratings combined
4★ on Google (4)
Kathy Tohill
Feb 2020
Bath aid left paralized mother hanging in Hoyer' lift. Company said there was nothing they could do about that lack of compassion.
Medicare Quality of Care
Altomar New Mexico is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency81%US 79%
- Rated their overall care 9 or 10 out of 1090%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well85%US 86%
- The team discussed medicines, pain and home safety86%US 82%
90 completed patient surveys, 13% response rate.
Hospital outcomes
- Discharged to the community77%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral72%US 94%
- Patients got better at walking or moving around67%US 83%
- Patients got better at getting in and out of bed76%US 83%
- Patients got better at bathing79%US 86%
- Patients' breathing improved100%US 85%
- Patients got better at taking medications correctly73%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations56%US 61%
Service area
Altomar New Mexico reports serving 20 ZIP codes, including Las Cruces, Anthony, Berino, Canutillo, Chamberino, Chaparral, La Mesa, Mesilla, Mesilla Park, Mesquite and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 327192. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Altomar New Mexico offer?
Altomar New Mexico offers Home Health.
Where is Altomar New Mexico located?
Altomar New Mexico is located at 5312 Rio Bravo Drive #6 in Santa Teresa, New Mexico.
What do families say about Altomar New Mexico?
Altomar New Mexico carries a 4.0 out of 5 rating from 4 Google reviews. Feedback is mixed: one reviewer praised the nursing staff's communication, while another described a serious safety lapse during care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Altomar New Mexico?
Yes. Altomar New Mexico is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use Altomar New Mexico?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Altomar New Mexico?
Submit the Request Information form on this page, or contact Altomar New Mexico directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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