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Alliance Health at Coleman is a skilled nursing facility in Northborough, MA that also includes a smaller assisted living residence called Coleman House. Family reviews are mixed: several praise attentive, loving care and clean, well-kept living spaces, while others raise concerns about communication breakdowns and one report of illness among staff working near food.
AI-generated from reviews and community data.
Alliance Health At Coleman is a senior living community in Northborough, Massachusetts offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 11 reviews.
Alliance Health at Coleman is a skilled nursing and assisted living community located in Northborough, Massachusetts. The facility comprises a 45-bed skilled nursing unit and Coleman House, a dedicated 22-bed assisted living residence, both designed for seniors requiring various levels of care.
The skilled nursing unit provides 24/7 personalized nursing care, physical, occupational, and speech therapies available in-house, specialized post-hospital discharge care, post-operative and surgical drain care including PleurX Catheter Management, and units dedicated to custodial care, respite stays, and hospice care. The assisted living residences offer a home-like environment with professional staff trained to provide personalized care tailored to each resident's specific needs.
The community emphasizes comfort and safety throughout its design, featuring soothing color schemes and soft interior decorative elements that promote independence and social interaction. State-of-the-art security uses unobtrusive technology to ensure resident safety without compromising dignity and freedom. The facility is situated on a scenic wooded site with landscaped grounds, outdoor activities, a gazebo, and a natural pond.
Alliance Health at Coleman is operated by Alliance Health & Human Services, a registered 501(c)3 not-for-profit corporation dedicated to improving and enriching the lives of elders and children through quality care and specialized services.
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Help Me Choose3.2overall · 11 ratings combined
3.2★ on Google (11)
Sheryl R
Jun 2024
Although Mom only lived at Coleman for 8 months, I can’t imagine how different her life and that of her family would have been without the excellent, loving care she received. Every member of the staff was professional and respectful of mom’s needs, but also so kind and caring. We were blessed to have Mom cared for at Coleman House.
Mark West
Sep 2022
This is a notice to entertainers/vendors who would like to perform. The activities department does not keep a proper track of bookings. On a recent performance, I was running late and called to let them know. A nurse told me that they were not expecting me-though I had confirmed the performance beforehand. She then said that the building was closed off to visitors due to a Covid outbreak. That is understandable, however, I should've been notified the day before or the morning of my performance. I was already more than half way there and had to turn around, wasting my gas and time. When I sent an invoice to the accounts payable, the manager said "we don't pay entertainers who don't perform". How about your pay your performers who waste their gas and time! I emailed the executive director, Patrick Blake, several times about this and he has ignored all. This is the hospitality you can expect here!
Laurel Rooney
Sep 2022
My mom has been living at Coleman House for a couple of years. I live two and a half hours from Northboro. I try to see my mom every 3 weeks. Walking into the facility and my mom's room is always a positive experience. My mom is clean, her room is clean, her belongings are clean and she is well cared for. It breaks my heart not to be with her more often. My heart is peaceful knowing the wonderful people who take care of her are the best! Thank you so much! Laurel Galkowski and family
Kathie Whitesel
Sep 2020
My mother entered Coleman house in August 2020. She had been living with me and needed more care than I could give her. They have been so caring and helpful during her adjustment (and mine.) At times it was a challenge and they worked with me to ensure her best care. They kept me informed of her progress and were always willing to chat with me. We were able to simplify things and make connections with her doctors. I can’t recommend Coleman House enough. My mother is well cared for and the staff are well trained and know exactly what to do.
Steven Vitale
Jan 2020
Something smells workers are sick while working with food especially in assisted living..
3 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 16, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 20, 2025
Assist a resident in gaining access to vision and hearing services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Oct 16, 2025
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alliance Health At Coleman offers Assisted Living and Skilled Nursing / Long Term Care.
Alliance Health At Coleman is located at 112 West Main Street in Northborough, Massachusetts.
Alliance Health at Coleman is a skilled nursing facility in Northborough, MA that also includes a smaller assisted living residence called Coleman House. Family reviews are mixed: several praise attentive, loving care and clean, well-kept living spaces, while others raise concerns about communication breakdowns and one report of illness among staff working near food.
Alliance Health At Coleman had 3 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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