1 / 5CMS Care Compare
Reviews for Alden Poplar Creek are sharply divided: many families praise the warmth and dedication of nurses, CNAs, and therapists, while others describe serious safety lapses, chronic understaffing, and administrative disorganization. The facility handles both short-term rehab and long-term/dementia care, and outcomes seem to depend heavily on staffing levels and which administrator is running the building at the time.
AI-generated from reviews and community data.
Alden Poplar Creek Rehab is a senior living community in Hoffman Estates, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.7 out of 5 across 80 reviews.
Alden Poplar Creek Rehab & Health Care Center in Hoffman Estates, Illinois is a rehabilitation and health care facility offering short-term recovery services. The community provides a holistic approach to care with innovative therapies designed to return residents to their homes as quickly and safely as possible.
The facility specializes in rehabilitation following orthopedic procedures, offering quick and safe recovery support for those recovering from hip or knee surgery. The community also provides cardiac rehabilitation, featuring exercise, education, nutrition, and support programs designed to help heal the heart.
Additionally, Alden Poplar Creek offers outcome-driven rehabilitation for individuals recovering from stroke or brain injury. Care is delivered through private treatment in comfortable settings with a trained care team focused on each resident's recovery goals.
The community features luxurious accommodations and amenities designed to support residents during their recuperation and rejuvenation period.
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Help Me Choose3.7overall · 80 ratings combined
3.7★ on Google (80)
Karla Rodriguez
Jul 2026
As a healthcare provider, I’ve had the pleasure of working with the team at Alden. We refer our residents here because we know they will receive excellent care - both in nursing and therapy. Kristin with PT is great and is always easy to work with. Our continued partnership is successful because of the great communication from the team, thank you to Aaliyah in social services for always working with us as we find the right level of care for our residents.
Donna Kassens
Jul 2026
Great service for my husband. Good care every day.
Ashley O'Brien
May 2026
My grandma was a resident at Alden Poplar Creek for 8 years during her battle with dementia until her recent passing. The staff on the memory care unit were exceptional in caring for her over those 8 years. They really took the time every day to ensure her needs were met and always were good with communicating with my family on her progress. Denise, RN was the most caring nurse I have ever met and really knows her residents. Even as her dementia progressed and her behaviors got worse at times they always kept us in the loop on their decisions of her care and made sure she got the best care possible. Thank you to all the staff at Alden Poplar Creek for everything!
Rosi Masera
Apr 2026
My father is here for rehab and the staff have been very nice. The management team has been responsive They are available after hours which we’re grateful for because we also work business hours so it’s nice to be able to text or call managers after hours. The therapy is so good here too! They are Also always available for me to get updates on my father.
greg stoddard
Apr 2026
The disparity of reviews here is the real story - it tells you something. These rehab places are difficult to manage. This one, by far, has had many, many administrative problems. When we arrived with our loved one, the “leadership,” if you could call it that, was almost non -existent - never coming to work, working from home, always unattainable by phone, and when they did come to the office, they were disorganized, professionally-disheveled and, as to the insurance person, outright rude. We also had to keep abreast of the nursing staff to make sure that they were caring for our loved one properly. Most of all, they discharged our loved one prematurely. We had also heard from the hospital that our loved one was treated at that another patient was actually being transported to this same rehab facility and mid-transport, they denied that person entry (and not for insurance purposes). That tops the bar for unbelievable. Much of the administrative staff was fired after we left; no surprise. But the new staff is probably not much better.
10 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 14, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 14, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 13, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alden Poplar Creek Rehab offers Skilled Nursing / Long Term Care.
Alden Poplar Creek Rehab is located at 1545 Barrington Road in Hoffman Estates, Illinois.
Reviews for Alden Poplar Creek are sharply divided: many families praise the warmth and dedication of nurses, CNAs, and therapists, while others describe serious safety lapses, chronic understaffing, and administrative disorganization. The facility handles both short-term rehab and long-term/dementia care, and outcomes seem to depend heavily on staffing levels and which administrator is running the building at the time.
Alden Poplar Creek Rehab had 10 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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