1 / 5CMS Care Compare
Families of residents at Alden Long Grove frequently praise the compassion and attentiveness of specific CNAs, nurses, and social workers, and many say strong personal care made up for an aging, dated building. At the same time, a number of reviewers report serious lapses — from missed medication and unreturned calls to a widely detailed account of catheter mismanagement contributing to a resident's death — alongside scattered complaints about theft of belongings and poor communication around admissions and billing.
AI-generated from reviews and community data.
Alden Long Grove Rehab & Health is a senior living community in Long Grove, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 103 reviews.
Alden Long Grove Rehab & Health Care Center is a transitional care and rehabilitation facility in Long Grove, Illinois, offering post-acute care designed to help patients return home safely and as quickly as possible.
The center provides specialized rehabilitation programs for various conditions, including recovery from hip or knee surgery, cardiac rehabilitation with exercise, education, nutrition and support, and outcome-driven therapy for stroke and brain injury recovery. All programs aim to restore maximum functioning and independence.
The facility features luxurious accommodations and amenities to support patient comfort during the recovery and rejuvenation process, combining industry-recognized therapeutic treatments with a holistic approach to quality care.
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Help Me Choose4overall · 103 ratings combined
4★ on Google (103)
MisterNico101
Mar 2026
Terrible customer service, had a loved one whom I POA for and there private pay yet they never returned my call after weeks of leaving voicemails great job Lorena and Amrita such negligence. Go elsewhere and save yourself a headache
Amanda
Dec 2025
Horrible experience, was visiting my grandpa for a Christmas party. Multiple patients screaming for help but nobody comes to help them. Also seems like they don't require people to wear masks during this super flu season. A staff member walked in on me going to the bathroom and never even knocked, and a patient asked if I was his wife, keep in mind I'm 17.
Mary Phillips
Dec 2025
The facility needs to start mopping the floors with bleach to disinfect, to make it smell better.
Nicole Rivera
Dec 2025
Our mom was a resident at Alden until her recent passing. It is never an easy decision to seek care for a loved one, but like many families, we needed to make this choice when mom's needs became too significant for home care. The team at Alden helped us through this difficult process, teaching us what we needed to know about long-term care. We are especially grateful for the leadership and care of Samuel Osunia and his team in the memory care unit. Our mom adored Sam. She lit up every time he walked into the room. It was easy to see why. Sam treated each resident with care and was responsive to their changing needs. Sam modeled patient-centered care for his team. Everyone on the team worked together to create a supportive environment for our mom including nurses, psychosocial staff, CNAs and building staff. They actively supported our mom's changing needs and collaborated with the hospice team when they were brought in.
Victor Jimenez
Nov 2025
Alden Long Grove es lo peor que yo conocí lleve ami esposa comiendo poquito puré tomando poquito líquido al mes de estar allí le dio neomonia y le empezaron a dar su comida solo por el Gtube le robaron su ropa de marca agarro muchos virus tuvo muchas llagas en sus gluteos muchas fiebres en siete meses que estuvo ahí la internaron en el hospital cinco veces cuando les dije que si ellos no estaban capacitados para tener a una persona con trakea que me dijera la terapista del habla no quiso ayudarla con muy poca experiencia trataba de moverla a otro lugar y ellos mandaban malas referencias para que ningún lugar la aceptara los doctores nunca daban la cara la administración pésima si en realidad quieren a su familiar no lo lleven a ese lugar estoy muy decepcionado lobre llevarme a mi esposa a otro lugar y mi esposa mejoró muchisimo ya está conmigo en la casa😡
13 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2026
Respond appropriately to all alleged violations.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Mar 19, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 19, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Dec 16, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 10, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alden Long Grove Rehab & Health offers Skilled Nursing / Long Term Care.
Alden Long Grove Rehab & Health is located at 2308 Old Hicks Road in Long Grove, Illinois.
Families of residents at Alden Long Grove frequently praise the compassion and attentiveness of specific CNAs, nurses, and social workers, and many say strong personal care made up for an aging, dated building. At the same time, a number of reviewers report serious lapses — from missed medication and unreturned calls to a widely detailed account of catheter mismanagement contributing to a resident's death — alongside scattered complaints about theft of belongings and poor communication around admissions and billing.
Alden Long Grove Rehab & Health had 13 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Long Grove bring help to the house: daily living, companionship, and respite for family caregivers.
