Latasha Roberts
Jun 2026
The scheduler does not get back ahold of you. I've called multiple times and left messages with your receptionist. This is why staffing is under because of lack of communication with the facility.
Alden Estates of Northmoor Rehabilitation & Health Care Center
5831 North Northwest Highway3.2(87 ratings)· Chicago average: 3.9
1 / 3Quick Facts
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 198
- Inspections
- View history (57 citations)
- Memory care
- Dedicated dementia unit for long-term residents
- Reported cost
- One reviewer cited roughly $368 per day
- Rehab programs
- Specialized programs for cardiac and stroke recovery
- Ownership
- Part of a larger corporate nursing home chain
CMS Care Compare
What Families Think
Reviews of Alden Estates of Northmoor are sharply divided: many families praise the rehab therapy team and specific nurses, CNAs, and social workers for helping loved ones recover from surgery, stroke, or falls, while a substantial number of other reviewers report serious neglect, understaffing, and communication failures. The facility includes a dedicated dementia unit for long-term residents alongside its short-term rehab programs.
The Good
- Rehab therapy team praised for hip, knee, and stroke recovery
- Specific staff (Crystal, Lucy, CJ) singled out for compassionate care
- Facility repeatedly described as clean and hotel-like
- Several reports of patients regaining mobility and independence
- On-site dementia unit for long-term residents
The Bad
- Multiple reports of neglect: soiled diapers, infrequent bathing, unanswered call lights
- Several reviewers cite chronic understaffing affecting resident care
- Communication breakdowns: unanswered scheduler/social services calls, broken patient phones
- Multiple serious incidents reported including infections, falls, and unexplained deaths
AI-generated from reviews and community data.
Alden Estates of Northmoor Rehabilitation & Health Care Center is a senior living community in Chicago, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.3 out of 5 across 62 reviews.
About Alden Estates of Northmoor Rehabilitation & Health Care Center
Alden Estates of Northmoor, located in Chicago, Illinois, provides transitional care and rehabilitation services designed to help individuals recover and return home as safely and quickly as possible. The community takes a holistic approach to care, combining therapeutic treatment with comfortable accommodations to support recuperation.
Rehabilitation programs at Alden Estates of Northmoor are tailored to specific recovery needs. Individuals recovering from hip or knee surgery receive support aimed at a quick and safe recovery, while those healing from heart-related conditions benefit from a program incorporating exercise, education, nutrition, and support.
The community also offers outcome-driven rehabilitation for residents recovering from stroke or brain injury, focusing on restoring function and independence. Post-acute care services are structured to help residents regain maximum functioning as they transition back to daily life.
Alden Estates of Northmoor emphasizes both clinical treatment and a comfortable environment, pairing industry-recognized therapeutic approaches with amenities intended to make the recovery process a positive experience.
Types of Care at Alden Estates of Northmoor Rehabilitation & Health Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
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Help Me ChooseReviews of Alden Estates of Northmoor Rehabilitation & Health Care Center
3.2overall · 87 ratings combined
3.3★ on Google (62) · 2.9★ on Yelp (25) · Yelp page ↗
E
via YelpEvelyn J.
Sep 2025
I had a friend in Alden. It is a nice facility, clean and well-maintained. It's hard seeing so many people needing to be institutionalized. My main concern was the quality of the food, and not enough physical or mental exercise. The staff is very nice and professional.
Rick Hunter
Sep 2025
My brother had an extended stay there. They are nothing short of spectacular. The nursing staff is phenomenal. Admissions is great. Physical Therapy is great the CNA’s do a phenomenal job. I would highly recommend anyone who has a loved one that needs to be in this type of circumstance to give this place first choice because they are Five stars all the way around
Joanne Williams
Apr 2025
My dad is currently at Alden Northmoor and he is receiving wonderful care. We couldn’t be more pleased with the kind and compassionate staff. The facility is always clean and orderly. Thank you very much Alden for your kindness.
Lynn Campbell
Feb 2025
I can’t say enough good things about Alden Northmoor. My Morher-in-law spent her last days there. The staff was very compassionate and caring and seemed to know what was needed before our family did. It’s been a couple of months now and we still talk about the outstanding care that was given to her and us!
Government Inspection History
14 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 26, 2026Health Complaint1 citation
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2026
Dec 4, 2025Health Standard4 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025
Jul 9, 2025Health Complaint2 citations
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025
Nov 1, 2024Fire Safety StandardHealth Standard17 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 6, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2024
Oct 25, 2024Health Complaint1 citation
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2024
Oct 21, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 6, 2024
Sep 27, 2024Health Complaint1 citation
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 10, 2024
Jun 13, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024
May 26, 2024Health Complaint1 citation
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 27, 2024
Mar 18, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2024
Oct 25, 2023Fire Safety StandardHealth Standard15 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 27, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2023
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Oct 20, 2023Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2023
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2023
Sep 21, 2023Health Complaint3 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Jul 8, 2022Fire Safety Standard6 citations
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2022
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 14, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 24, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Alden Estates of Northmoor Rehabilitation & Health Care Center offer?
Alden Estates of Northmoor Rehabilitation & Health Care Center offers Skilled Nursing / Long Term Care.
How much does Alden Estates of Northmoor Rehabilitation & Health Care Center cost?
Alden Estates of Northmoor Rehabilitation & Health Care Center has not published its pricing. For context, communities in Chicago that publish rates start around $1,059 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Alden Estates of Northmoor Rehabilitation & Health Care Center located?
Alden Estates of Northmoor Rehabilitation & Health Care Center is located at 5831 North Northwest Highway in Chicago, Illinois.
What do families say about Alden Estates of Northmoor Rehabilitation & Health Care Center?
Reviews of Alden Estates of Northmoor are sharply divided: many families praise the rehab therapy team and specific nurses, CNAs, and social workers for helping loved ones recover from surgery, stroke, or falls, while a substantial number of other reviewers report serious neglect, understaffing, and communication failures. The facility includes a dedicated dementia unit for long-term residents alongside its short-term rehab programs.
How did Alden Estates of Northmoor Rehabilitation & Health Care Center do on recent health and safety inspections?
Alden Estates of Northmoor Rehabilitation & Health Care Center had 14 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Alden Estates of Northmoor Rehabilitation & Health Care Center?
Submit the Request Information form on this page to connect with Alden Estates of Northmoor Rehabilitation & Health Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Alden Estates of Northmoor Rehabilitation & Health Care Center? Claim this listing to update photos, pricing, and details. It's free.
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