Alden Estates of Evanston is a skilled nursing and long-term care community licensed for up to 99 residents in Evanston, Illinois. All beds are Medicare and Medicaid certified. The community offers 24-hour staffing, private rooms with private bathrooms, on-site nursing, medication management, housekeeping and laundry services, dietary accommodations, wheelchair accessibility, social activities, and restaurant-style dining.
The community holds a 5-star rating from the Centers for Medicare and Medicaid Services. Reviews are mixed. Several reviewers reported excellent experiences during rehabilitation stays, praising the facility's comfortable environment, knowledgeable staff, and attentive care. However, other families raised concerns about responsiveness to resident needs, including delayed responses to call lights and gaps in therapy equipment ordering. Communication issues have also been noted, with one reviewer describing difficulty reaching admissions by phone.
Positive reviewers consistently highlighted the competence and compassion of nursing and management staff, while those with negative experiences emphasized inconsistencies in day-to-day care and responsiveness across the facility.
