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Braintree Manor HealthCare

1102 Washington Street

1.8(26 ratings)· Braintree average: 4.1

Braintree Manor HealthCare, photo 11 / 2

Quick Facts

Total units
177
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
177
Rehab therapy
Physical rehab services partly outsourced

What Families Think

Google reviewers give Braintree Manor HealthCare a low overall rating, citing serious concerns about resident care and facility management, though several note that new ownership has begun making improvements. Reviewers consistently praise the nursing and therapy staff for kindness, even as they describe understaffing, neglect, and unresolved conditions issues.

The Good

  • Nurses described as kind and attentive
  • OT/PT staff praised by reviewers
  • Some CNAs shown as compassionate with patients
  • New ownership reportedly improving conditions

The Bad

  • Multiple reports of neglect, ignored call lights, and rough treatment by some CNAs
  • One report of stolen holiday gifts sent to residents
  • Rehab therapy limited and partly outsourced due to understaffing
  • Reviewer noted past issues with mice, roaches, and building disrepair

AI-generated from reviews and community data.

Braintree Manor HealthCare is a senior living community in Braintree, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 1.8 out of 5 across 26 reviews.

About Braintree Manor HealthCare

Braintree Manor HealthCare is a skilled nursing / long term care community in Braintree, Massachusetts. The community is licensed for up to 177 residents.

Families rate Braintree Manor HealthCare 1.8 out of 5 based on 26 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Braintree Manor HealthCare

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Braintree Manor HealthCare

1.8overall · 26 ratings combined

1.8★ on Google (26)

GPC

Apr 2026

via Google

Since the facility has been taken over by new owners I have seen a lot of improvements & expect they will continue to improve as time goes on. When my daughter first got there the place was, indeed horrible. Mice, roaches, holes in the walls & I spent all my time trying to find something better & closer to where we live. At the time there were no beds available anywhere & this was the only place we could find. It literally caused me so much anxiety for my daughter’s safety & well being, but there was no choice. But NOW? The improvements in not just the physical appearance of the facility but in the staff they have hired moving forward are remarkable. Not perfect but a far cry from when she first arrived there. The new owners seem to actually care about their investment AND the people living there. The staff are really trying to improve the experience of entering a rehab/nursing home for the patients. It’s been a slow process to be sure, but they’re getting there. I have since found a place closer to our home but I honestly think that if they continue to improve & continue to learn more about ‘the business’ (because, let’s be honest, that is what this is) they will be a more than ok facility in the future. I hope I’m right for the sake of the patients there. There’s still a massive amount of work to be done there but I hope, for the sake of all the people living there that it will keep improving.

Mike Skillings

Mar 2026

via Google

I had a nurse Named Tedy or Tedie Who was supposed to soak my feet then Dry Them She Didint want to do either She Made the CNA do It And it's not Her Job then she Wants to Dry It after That Cna Went out Of Her Way to Do it I'm Happy with the Cna But the Cna's Sandy,Jack give Sertin patients attuide my roommate has seen it plenty of times they make make you Do groups which we come for physical rehab not mental rehab we shouldn't have to go to men's group or talk about feelings they lie to get you here say they will give you things if you acept a bed Wouldn't recommend check Really through first

Mike Skillings

Dec 2025

via Google

I'm a patient here Cna's abuse there residents,They ingore the call light when you press it Hold some Patient against there will But the Nurses are Nice and Very Friendly and OT/PT Are Good Kitchen Mess up The Food Orders all the The Time Some Residents are Scared to complain the Service and CNA here Would Advise with Caution

Jack Hickman

Dec 2025

via Google

-1 star. They ALWAYS steal any Christmas presents you send to your loved one. EVERY. SINGLE. YEAR. disappointing to say the least.

Kim Dobbins

Oct 2024

via Google

Let's be fair. There are wonderful and caring people that have taken care of my loved one.There are workers that don't care also. Sad but not the only medical facility I've seen this in. Fortunately we are able to bring him home. I have read reviews and I do know that some are true. I do know that maintenance is always trying to fix problems in an old building. I do know that rehabilitation is not what this place should be putting on the Web. Rehabilitation is very limited due to not having enough staff to provide adequate therapy. Outsourced. Nurses station need to answer phones or have the phone lines checked. Some of these employees work their butts off. CNA'S mostly. Facility needs to order more liquids to distribute to floors for the weekends. We bought essentials to keep in his room due to this. Honestly I was there 7 days a week with our loved one. You need to advocate for your loved one. I see what some reviews are saying and yes they are correct but voice your concerns. It might not change but at least they know your advocating for your loved one. This atmosphere is very hard to work in and understanding is compassion. What our loved ones took from here was listening to the patients, fist bumps when they got excited, talking to them and most importantly some do not know why they are there due to brain injury, demtia or Alzheimer's etc. Compassion for patients . For profit facilities, unfortunately, will not change much.

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Government Inspection History

7 inspection visits in the last three years, 59 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 27, 2026Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

Dec 11, 2025Fire Safety StandardHealth Standard21 citations
  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Provide emergency officials' contact information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • List the names and contact information of those in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2026

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2026

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 16, 2026

Jun 26, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 24, 2025

Oct 22, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 15, 2024

Sep 26, 2024Fire Safety StandardHealth Standard11 citations
  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 4, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2024

  • Establish policies and procedures including evacuation.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 1, 2024

  • Install an approved automatic sprinkler system.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 1, 2024

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 1, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Nov 4, 2024

Aug 8, 2023Infection ControlNo citations
Jul 3, 2023Fire Safety StandardHealth Standard24 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 13, 2023

  • Assist a resident in gaining access to vision and hearing services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2023

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity B of L: potential for minimal harm, patternCorrected Aug 14, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Braintree Manor HealthCare offer?

Braintree Manor HealthCare offers Skilled Nursing / Long Term Care.

Where is Braintree Manor HealthCare located?

Braintree Manor HealthCare is located at 1102 Washington Street in Braintree, Massachusetts.

What do families say about Braintree Manor HealthCare?

Google reviewers give Braintree Manor HealthCare a low overall rating, citing serious concerns about resident care and facility management, though several note that new ownership has begun making improvements. Reviewers consistently praise the nursing and therapy staff for kindness, even as they describe understaffing, neglect, and unresolved conditions issues.

How did Braintree Manor HealthCare do on recent health and safety inspections?

Braintree Manor HealthCare had 7 government inspection visits in the last three years, with 59 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Braintree Manor HealthCare?

Submit the Request Information form on this page to connect with Braintree Manor HealthCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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