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Advanced Healthcare Home Health Services

1601 Murchison Dr

3.5(11 ratings)· El Paso average: 4.3

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Advanced Healthcare Home Health Services

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2008
Staffing model
Therapy delivered through contract labor, not in-house staff

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for this home health agency are sharply divided: several families praise the clinical skill and compassion of a specific physical therapist, while others report missed or inconsistent visits and frustration with the agency's management. Multiple reviewers describe a disruptive episode where a well-regarded therapist was abruptly removed from patient care, leaving families without notice or continuity.

What reviewers praise

  • Physical therapist praised as knowledgeable and compassionate
  • Reports of real pain relief and recovery progress
  • Patient and thorough approach noted by families

What reviewers flag

  • Multiple reports of missed or inconsistent therapy visits
  • One report of no follow-up despite promised 3x weekly therapy
  • Several reviewers cite poor communication and slow callbacks from management
  • Therapist abruptly removed from patients' care without notice, per multiple reviews

AI-generated from reviews and community data.

Advanced Healthcare Home Health Services is a home health agency serving El Paso, Texas offering At-Home Care and Home Health. Families rate it 3.5 out of 5 across 11 reviews.

About Advanced Healthcare Home Health Services

Advanced Healthcare Home Health Services is a Medicare-certified home health agency serving clients in their homes throughout El Paso. Since 2008, the agency has provided skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

The agency holds a 3.0 of 5 star quality rating from CMS. Reviewers' experiences varied considerably. Several families praised the physical therapy services and staff professionalism, with one reviewer writing that therapists "go out and above to provide the care." However, others reported significant concerns about scheduling reliability and service consistency, with some noting missed or delayed appointments and questions about clinical decision-making. Reviews were mixed regarding whether the agency meets expectations for frequency and quality of care.

Types of Care at Advanced Healthcare Home Health Services

At-Home CareHome Health

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Reviews of Advanced Healthcare Home Health Services

3.5overall · 11 ratings combined

3.5★ on Google (11)

Wes Benson

Jan 2026

via Google ↗ · Report

Eric Lemaitre, PT and his rehabilitation staff do an amazing job. As a PT myself, I am very impressed and pleased with the program that Eric LeMaitre is able to offer. Eric is ADVANCED HEALTHCARE HOME SERVICES! EDIT: 01/30/2026. I spoke with my colleague Mr. Eric LeMaitre today and was SHOCKED to hear what has happened. I have known Eric both professionally and personally for more than 40+ years. I have always known Eric to be a man of integrity, of honesty and always with a laser focused desire to "help those help themselves and to do so with their needs above his own". It seems as though, by the hastiness of the agency's actions, the agency put THEIR NEEDS above those of Eric and his patients. I pray that I am never in the position that Eric found himself. I pray that MY integrity, my faith and loyalty would guide me to the decision to defend and prop up my good employee, despite how the referring provider may feel about the situation. Damn, I pray that this never happens to me or one of my employees. Quite an unfortunate scenario.

Jorge Vazquez

Jan 2026

via Google ↗ · Report

My mother recently underwent knee surgery and we were hesitant to seek therapy services but her discomfort was significant and we opted to seek assistance from Advanced Healthcare Home Health Services. This was a great decision. This company sent Mr. Eric Le Maitre PT and he far exceeded any expectation we could have had. He is knowledgeable, professional and empathetic to my mothers' pain and particular issue. He was very thorough and analyzed her particular case prior to starting therapy to provide the best treatment for her. It worked! my mother's pain subsided significantly and I attribute this to the great therapy Eric offered. Thank you!

Barbara

Jan 2026

via Google ↗ · Report

My rating is for my Physical Therapist Eric Le Maitre, not for this agency. I am a female veteran recovering from knee replacement surgery. This is my first experience working with a PT. Eric is kind and compassionate and extremely patient. I feel like I was making great progress with his help. I am in the middle of my physical therapy and have been notified (not by the agency) that he can no provide therapy for me. I placed a call to the agency yesterday and have been waiting for a “call back” as per the manager. I’m extremely disappointed with this agency and I feel like they have placed their needs ahead of the recovery needs of Eric’s patients.

Eric Le Maitre

Jan 2026

via Google ↗ · Report

With 30+ years of experience as a NM and TX licensed Physical Therapist specializing in home health care, i want to as objectively as possible indicate that this agency has a few bad seeds in positions of power. Over the years i have personally referred dozens of clients to this agency for the quality physical therapy services they provide overall. Note that all the therapy is not "in house", it is contract labor. A case in point would be the contract labor I provide. I would ask the reader to note the reviews specifically citing the quality and compassion that my services have provided so many of their patients with whom they entrusted into my care. Sadly though, based on a single negative review of my services, they summarily terminated my contract with them despite pleas from my dear client caseload to note take me away from them. Years of accolades summarily dismissed with one negative review by a referring source, never by a patient. NOT a patient. No one in management came to my defense as a loyal and historically excellent coworker, but rather they summarily ended a 10 yr long relationship in the blink of an eye. They took no account of the financial impact their actions have on my family just in the basics of putting food on the table. It's a sad day for this universally respected and well reviewed worker. So if you are looking for an agency that puts the quality of service far behind the egos of those non clinicians on the top of the heap, then Advanced Home Care will not disappoint. Keep your eyes open for upcoming reviews from many of the patients removed from my care without notice and against their collective will. My faith in the kindness of people and the love of God will never be dampened by the pettiness of a few bad seeds. God is good.

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Medicare Quality of Care

Advanced Healthcare Home Health Services is a Medicare-certified home health agency (certified since 2008). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency70%US 79%
  • Rated their overall care 9 or 10 out of 1083%US 85%
  • Care was given in a professional way85%US 89%
  • The team communicated well80%US 86%
  • The team discussed medicines, pain and home safety68%US 82%

83 completed patient surveys, 11% response rate.

Hospital outcomes

  • Discharged to the community57%US 80%Worse than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)15%US 11%Same as

How patients did

  • Care started within 2 days of referral95%US 94%
  • Patients got better at walking or moving around88%US 83%
  • Patients got better at getting in and out of bed77%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved89%US 85%
  • Patients got better at taking medications correctly81%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations24%US 61%

Service area

Advanced Healthcare Home Health Services reports serving 27 ZIP codes, including El Paso, Anthony, Canutillo, Clint, Fabens, Fort Hancock, San Elizario. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 747023. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Advanced Healthcare Home Health Services offer?

Advanced Healthcare Home Health Services offers At-Home Care and Home Health.

Where is Advanced Healthcare Home Health Services located?

Advanced Healthcare Home Health Services is located at 1601 Murchison Dr in El Paso, Texas.

What do families say about Advanced Healthcare Home Health Services?

Advanced Healthcare Home Health Services carries a 3.5 out of 5 rating from 11 Google reviews. Reviews for this home health agency are sharply divided: several families praise the clinical skill and compassion of a specific physical therapist, while others report missed or inconsistent visits and frustration with the agency's management. Multiple reviewers describe a disruptive episode where a well-regarded therapist was abruptly removed from patient care, leaving families without notice or continuity. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Advanced Healthcare Home Health Services?

Yes. Advanced Healthcare Home Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Advanced Healthcare Home Health Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Advanced Healthcare Home Health Services?

Submit the Request Information form on this page, or contact Advanced Healthcare Home Health Services directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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