1 / 2Reviews of Addus HomeCare in Kennewick are decidedly mixed, with several families and caregivers describing communication problems, inconsistent scheduling, and undertrained staff. A few reviewers, including a long-time employee, describe a more positive experience with respectful office support, but the majority of feedback raises concerns about reliability and follow-through in care delivery.
AI-generated from reviews and community data.
Addus HomeCare is a home care agency serving Kennewick, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.2 out of 5 across 33 reviews.
Addus HomeCare provides home health and hospice services to clients in Kennewick, Washington. The agency serves people who need in-home medical care and end-of-life support through a team of visiting caregivers.
Family experiences with Addus HomeCare are sharply divided. One long-term client praised the office staff for consistent respect and reliable work assignment over four years. However, multiple families reported serious concerns: caregivers arriving without proper training or written instructions, poor communication from the agency, frequent no-shows or late arrivals, and unprofessional conduct. One family described removing an established caregiver after six months due to the agency's policy rather than performance, disrupting their care relationship. A separate client noted concern about caregiver theft.
Addus HomeCare holds a 3.2 out of 5 star rating based on 33 Google reviews, reflecting the polarized feedback. Families considering this provider should expect to verify caregiver qualifications and establish clear protocols directly, given reported gaps in training and communication.
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Help Me Choose3.2overall · 33 ratings combined
3.2★ on Google (33)
Chimney Guy
Jul 2026
There’s really no words…. They send people with NO training…NO instructions… it’s important to have communication and follow through… little to none. Just this morning i had yet another issue. I’ve already canceled Fridays altogether.. I’m going to look for another care giving outfit. This is absurd.
linda rodriguez
Apr 2026
Aging and long term care is way better . They have lazy caregivers at this agency who are not told the duties they are supposed to complete
Crystle Lake Farm
Feb 2026
This company has horrible communication, the caregivers use any excuse not to come out to small towns and a majority of them refuse to show up on time. Some of them aren't even trained and are extremely unprofessional. There's two in particular who steals things! Not helpful at all!
Sandra Aparicio
Jul 2025
I highly recommend Addus HomeCare, the office staff has always treated me with respect and kindness, and I’ve been here for over 4 years. They consistently provide me with work when I need it, and I’ve never had issues with anyone in the office. It’s been a great experience working with them, and I truly appreciate their support
Tamatha Stark
Apr 2025
My neighbors caregiver was taken from her because they to "comfortable" with each other. My neighbor suffers from severe anxiety, and after 6ths months working together, they removed the only caregiver she has been able to improve with away! Please tell me how this is helpful to your clients! P.s. both are very upset about the company's decision!
Addus HomeCare offers At-Home Care.
Addus HomeCare is located at 3104 W Kennewick Ave E in Kennewick, Washington.
Reviews of Addus HomeCare in Kennewick are decidedly mixed, with several families and caregivers describing communication problems, inconsistent scheduling, and undertrained staff. A few reviewers, including a long-time employee, describe a more positive experience with respectful office support, but the majority of feedback raises concerns about reliability and follow-through in care delivery.
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