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Addus HomeCare

2910 N Main St

2.7(11 ratings)· Decatur average: 4.3

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Google reviewers describe a home health and hospice branch struggling with basic operational reliability — missed or late visits, abrupt schedule changes, and poor communication from local management. Multiple reviewers single out one branch manager by name for unprofessional conduct and lack of accountability. No reviewer offered a positive account of care quality or staff performance.

What reviewers praise

  • Provides both home health and hospice services

What reviewers flag

  • Several reviewers report visits cancelled without notice or arriving late
  • Multiple complaints about one manager's unprofessional, volatile conduct
  • One report describes labor law violations during staff training
  • Reviewers say scheduling changes were made without client input or notice

AI-generated from reviews and community data.

Addus HomeCare is a home care agency serving Decatur, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.7 out of 5 across 11 reviews.

About Addus HomeCare

Addus HomeCare is an at-home care agency serving clients in Decatur, Illinois.

Reviewers describe significant operational and management concerns. Multiple reviewers report issues with scheduling changes made without regard to client needs, cancelled visits without notice, late arrivals, and what several characterize as poor management and staff conduct. One reviewer noted that labor law violations occurred during training as stated company policy. Reviewers consistently express disappointment with service reliability and how they and their families have been treated.

Types of Care at Addus HomeCare

At-Home Care

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Reviews of Addus HomeCare

2.7overall · 11 ratings combined

2.7★ on Google (11)

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Tawni Britz

Nov 2025

via Google ↗ · Report

Stacy at the Decatur office is highly incompetent and struggles to do the bare minimum. She is rude to the clients and staff and her style of management is to bully everyone. Everyone in the office has to tiptoe around her because of her volatile attitude. She has had "numerous complaints" (direct quote from my union rep) and they aren't quite sure why she still works there. She will never take accountability and instead she lies about it and blames everyone else. I've even read several reviews that specifically calls her out and nothing is ever done about it!

Tara Shay

Aug 2025

via Google ↗ · Report

Well, where do I start? This company is not about doing what is best for their clients. Stacy, who I believe is the manager of the Decatur branch, is absolutely horrible! Stacy set a schedule in the beginning. Then about week two, she changed the schedule that best meet our needs to something that met the needs of her employees. So we had to adjust our schedule around thie employee's schedule. We would not receive a call if the employee had to cancel for the day, and we were NEVER sent an employee replacement. Stacy does not return calls either. Stacy is the reason we are switching companies. Dealing with Stacy is beyond difficult. The reason of their services are to help assist the elderly and their needs, not to accommodate each employee. This company has it all wrong. I would not even give them a 1 star review if it were possible to give zero. Beware if you are choosing this company. They suck!

Candi Chapman

Jul 2025

via Google ↗ · Report

They continuously cancel visits for DCFS clients without any notice, or show up late. It is so disappointing for the parents and especially the children. If I could give them negative stars, I would.

Jeanette Miller

Aug 2024

via Google ↗ · Report

In the first 20 minutes of traing 2 illinois labor laws were violated as a general matter of company policy

Junie June

Oct 2021

via Google ↗ · Report

Horrible experience Julie Carson is a Horrible human being and shouldn't ever work with the elderly or anyone for that matter

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Frequently Asked Questions

What types of care does Addus HomeCare offer?

Addus HomeCare offers At-Home Care.

Where is Addus HomeCare located?

Addus HomeCare is located at 2910 N Main St in Decatur, Illinois.

What do families say about Addus HomeCare?

Addus HomeCare carries a 2.7 out of 5 rating from 11 Google reviews. Multiple reviewers single out one branch manager by name for unprofessional conduct and lack of accountability. No reviewer offered a positive account of care quality or staff performance. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Addus HomeCare?

Submit the Request Information form on this page, or contact Addus HomeCare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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