Duncan McClung
May 2026
This company is absolutely amazing! Answered any of my questions professionally, and I have referred them out to other customers before who all told me they have had the same great experience!
1 / 5Quick Facts
- Ownership
- Registered nurse-owned agency coordinating care
- VA Benefits Help
- Credentialed VA Community Care Network provider
- Care Model
- Non-medical home care, can scale to 24-hour support
- Service Area
- Locally owned agency serving Kanawha Valley region
What Families Think
Families describe A Special Touch In-Home Care as a locally run agency that adapts quickly as a loved one's needs increase, with caregivers praised for compassion, reliability, and professionalism. Reviewers frequently credit the owner, Julian Irving, and the office staff for personal attention and responsiveness, allowing aging parents to remain safely at home.
The Good
- Caregivers described as compassionate, reliable, and professional
- Able to scale up quickly to 24-hour care
- Owner personally engaged with clients and families
- RN ownership brings clinical expertise to care planning
- High reviewer satisfaction and repeat referrals
The Bad
- No published pricing information available
AI-generated from reviews and community data.
About A Special Touch In-Home Care
A Special Touch In-Home Care is a non-medical, privately-held home care agency serving South Charleston, West Virginia. The agency provides in-home care services designed to allow elderly and disabled individuals to remain in their homes while receiving professional support.
The agency offers a range of services including home health aide services, mobility assistance, meal preparation, companionship, and medication management. As a registered nurse-owned agency, it brings clinical expertise to care coordination. The company is a credentialed provider with the VA Community Care Network and assists veterans in accessing benefits such as the Aid and Attendance Benefit to help cover care costs.
A Special Touch In-Home Care emphasizes personalized care planning, taking time to listen to each client's specific challenges and preferences to tailor services accordingly. The agency serves individuals with various conditions including cancer, Alzheimer's disease, dementia, COPD, diabetes, heart conditions, and those recovering from surgery or serious illness. An exclusive Wellness Program is offered to support both physical and mental health, helping clients maintain independence and quality of daily living.
The agency's approach includes regular communication with caregivers and attention to health and safety protocols. Staff are dedicated to treating clients with compassion and respect, with an emphasis on creating comfort and peace of mind for both clients and their families.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.8overall · 32 ratings combined
4.8★ on Google (32)
Chonine Carter
Aug 2024
I'm very blessed when A Special Touch was in my reach. I have been provided with such a professional, thoughtful, witty and kind nurse aid in Ashley Brown. With my limitations and challenges, Ashley takes on tasks with patient, diligence and 🪻a personal touch🪻 . She is part of the family and am grateful for all the hard work Ashley provides so, my home and health 😃🤩feels safe and secure.
Tammy Baciu
Jun 2024
Very thankful for A Special Touch! Our mother has the best caregiver. She is very caring, reliable and professional, we could not be more pleased! It is a great feeling knowing she is being taken care of by the best! Truly appreciative of the whole team at A Special Touch! Thank you all!
Becky Selleseth
Nov 2020
My sister and I are incredibly thankful for A Special Touch In-Home Care. When our father began needing assistance in his home in October 2019, I interviewed a number of in-home care agencies and, ultimately, chose A Special Touch. When our father escalated to needing 24-hour care five months later, A Special Touch was right there to support us and ramp up care in the blink of an eye. The owner, Julian Irving, truly cares about the community need he fulfills and is incredibly compassionate about the patients and families he serves. The caregivers he employs are excellent and have treated our father with kindness, love, and respect. We will be forever grateful to Julian and our father's caregivers for allowing him to stay in his own home and for the peace of mind they have provided to us.
Ashley C
Nov 2020
A Special Touch in Home Care is an outstanding company! Mr. Julian shows a lot of pride through his caregivers. It shines through them with the care they provide for his clients. The office personal follow his footsteps to ensure that each client receives quality care in their home. I highly recommend A Special Touch in Home Care to provide care for your loved ones!
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