Debra Black
Jun 2026
My experience with Zarrow Pointe in Tulsa during my father’s final days was deeply upsetting and honestly traumatic. After concerns were raised about misinformation we were given regarding my father’s room and care, the administrator pulled me into a conference room and even interrupted a family member who was out of state and in the middle of an extremely important meeting just so she could address her own feelings about the situation. Instead of showing compassion or accountability, I was treated like I was the problem simply because I spoke up about the lack of care, integrity, and communication surrounding my dad’s condition and final days. What made this even worse was feeling cornered and emotionally degraded while being kept in a room with multiple staff members while I was already grieving and trying to advocate for my father. At one of the hardest moments of my life, I expected empathy, professionalism, and honesty. Instead, I felt dismissed, intimidated, and emotionally overwhelmed. Families trust facilities like this with the people they love most. Compassion and integrity matter, especially during end-of-life care, and unfortunately that was not the experience we received.
