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Woodland Hills Healthcare & Rehabilitation

1320 West Braden Street

3(22 ratings)

Woodland Hills Healthcare & Rehabilitation, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120

What Families Think

Reviews for Woodland Hills Healthcare & Rehabilitation are sharply divided, with several families praising the personal, compassionate care given by specific nurses and others describing serious lapses in staffing and medication management. The community holds a 3 out of 5 rating from 22 Google reviews, reflecting this split experience.

The Good

  • Nurses praised by name for compassionate, attentive care
  • Families say staff treated loved ones like family
  • Highly recommended by multiple reviewers for end-of-life care

The Bad

  • Multiple reports of understaffing and unanswered call lights
  • One report of medications not given as prescribed
  • One report of a patient left unattended with bleeding injury
  • One report of confusion over missing personal belongings

AI-generated from reviews and community data.

Woodland Hills Healthcare & Rehabilitation is a senior living community in Jacksonville, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 22 reviews.

About Woodland Hills Healthcare & Rehabilitation

Woodland Hills Healthcare & Rehabilitation is a skilled nursing and long-term care facility in Jacksonville, Arkansas, licensed for 120 residents.

The community earns a 3 out of 5 Google rating across 22 reviews, reflecting deeply divided experiences. Some families describe attentive, compassionate nursing staff, one family noted that nurses "cared for her as though she was their own mother", and report that staff members made genuine personal connections with residents. Other families, however, report serious concerns about care quality, medication management, and support for residents with cognitive conditions like Alzheimer's disease, with complaints about unaddressed medical issues and inadequate behavioral support during short stays.

Prospective residents and families should approach this facility with caution and conduct thorough personal visits and reference checks, given the stark contrast between positive and negative accounts in available reviews.

Types of Care at Woodland Hills Healthcare & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Woodland Hills Healthcare & Rehabilitation

3overall · 22 ratings combined

3★ on Google (22)

Jennifer L

Mar 2025

via Google

I was very displeased w the entire experience. My father in law was there for only 5 days. From the beginning we were told he could get a haircut. Not once did she say it would cost because we would have given them the amount. He kept calling us up to 17 times a day bc he was confused. Do they not know how to handle Alzheimer’s patients? After getting his blister pack of meds, meds were NOT given as prescribed. The patients I encountered all cried to me saying they wanted to leave. Claiming lack of staff and care. This is SHAMEFUL! And the weekend Charge Nurse is an incompetent joke. I have been in the medical field and she had no clue to the questions I asked. Much less would she take the responsibility to answer the phone. And why are they allowing an Alzheimer patient to work themselves up and give them unlimited access to the phone INSTEAD of handling the patient. All they did was accelerate the situation. I will make sure that I never allow any I know to go there. They should take the time to visit Good Shepherd. The staff and environment is upbeat. Dad really love it there.

John Benson

Mar 2024

via Google

Johnnie Simmons and the entire staff went way above and beyond for my wife. I was amazed at the things they did for her and me. I highly recommend this center to anyone and everyone who needs this type of service.

Tiffany Mansfield

Nov 2023

via Google

Gosh oh my I could not believe the care my mom in the week she was there. I know my mom is stubborn hard to handle and rude but when you work in a nursing home you know old people usually are these things. My mother was sent here to help her regain muscle and weight. The first few days I figure it’s my mom being dramatic but I was wrong she called me at noonish saying she has a bloody noise and no one helping here then she called us again at 4ish saying they just left her with the blood on her herself and sheets and walk away kinda then I started going there around 7ish she called saying she pressure her help button and no one has came I got there at 7:30pm and my mom room light for help was on I stood there for 30 mins or so no one ever came in I walk out found one person in the whole area of 3 halls and asked him he said “I don’t know that not my hall she’s not my patient so that’s not my problem. Find Kimmy. (Also I never saw her but my mom did say she came in around 10:45 that night to check on her) Blonde girl. I walked up one and down one hall no one not one worker then I walked all down the hall my mom on not one worker I did however find sheet and made her bed with new ones not cover in blood. But no kimmy so I looked at the guy again only person we say in now 45 mins in a nursing home!!!!! And said so is kimmy a ghost as your the only employee I see so can you do the job and help my mother. Then the next day I I get a call from my mom who can’t walk on her own saying they are searching her room as they say she stole someone stuff stuff I just bought her and gave her the night before! Honestly under staff and people don’t care

Lee Ann Heavener

Aug 2019

via Google

My precious mother received excellent care during her stay. Her nurses cared for her as though she was their own mother. Nurses, Marla, Annetta, Christine and Robin were compassionate and caring. Highly recommend. The Brickell Family

Laura Smith

Jun 2019

via Google

Each Nurse and other staff of Woodland Hills took a personal interest with our loved one ensuring his comfort during his stay. Janette, Karen, Ms Betty, Bertha and so many more made sure our loved one was in a loving nurturing environment. Thank you so much for all you did. The Earl Bowman Family

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Government Inspection History

4 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 18, 2024Fire Safety StandardHealth Standard16 citations
  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 17, 2025

May 23, 2024Health Complaint2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 21, 2024

Nov 22, 2023Fire Safety StandardHealth Standard16 citations
  • Install proper backup exit lighting.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2023

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Provide a neutral and fair arbitration process and agree to arbitrator and venue.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2023

Dec 1, 2022Fire Safety StandardHealth Standard16 citations
  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2022

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Woodland Hills Healthcare & Rehabilitation offer?

Woodland Hills Healthcare & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Woodland Hills Healthcare & Rehabilitation located?

Woodland Hills Healthcare & Rehabilitation is located at 1320 West Braden Street in Jacksonville, Arkansas.

What do families say about Woodland Hills Healthcare & Rehabilitation?

Reviews for Woodland Hills Healthcare & Rehabilitation are sharply divided, with several families praising the personal, compassionate care given by specific nurses and others describing serious lapses in staffing and medication management. The community holds a 3 out of 5 rating from 22 Google reviews, reflecting this split experience.

How did Woodland Hills Healthcare & Rehabilitation do on recent health and safety inspections?

Woodland Hills Healthcare & Rehabilitation had 4 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Woodland Hills Healthcare & Rehabilitation?

Submit the Request Information form on this page to connect with Woodland Hills Healthcare & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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