Stephen Y
Jun 2026
My mother is 92 and lives at Winter Garden Rehabilitation Center for long-term rehab. This past Saturday the staff organized a trip for the residents out to the Victory Casino boat, and I went down to the port to meet them. I came away genuinely impressed. The staff arranged the transportation and looked after every resident the entire day. They were attentive in all the ways that matter—making sure medications were given on time, that everyone ate, and that no one was ever left sitting alone. Most of the residents use wheelchairs, and the team made sure each person was escorted safely the whole time. I especially want to recognize Andrea, the new Director of Nursing. This was my first time meeting her, and she handled the entire day like a champ—well organized, on top of every detail, and genuinely kind to both her staff and the residents. What stood out most, though, was how much heart the team put into it. They weren’t just supervising—they were out on the dance floor laughing and dancing right alongside the residents, hugging them, joking with them, treating them like family. For a group of folks who don’t always get a day like that, it gave them a real sense of normalcy and joy. They were just as welcoming to me and the other family members who came along. Everything ran on time and went smoothly from start to finish. I’m already hoping to join my mother on the next outing. Hats off to this team—they clearly care about the people they look after.
