Nico Martinico
Mar 2026
Although the staff can be sometimes overworked; they take into great consideration any issues brought up by residents. They go the extra mile to ensure the safety of the residents, and are both friendly and personable.
1 / 2Quick Facts
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 180
- Inspections
- View history (36 citations)
- Room setup
- Shared rooms with curtain dividers between residents
CMS Care Compare
What Families Think
Winston Manor is a skilled nursing and long-term care community in Chicago with mixed reviews from families. Many reviewers highlight warm, attentive staff and quick responsiveness to resident needs, while a smaller number point to front-desk communication problems and staff being stretched thin at times.
The Good
- Staff described as warm, caring, and attentive
- Maintenance responded quickly to a room repair request
- Receptionist praised for going above and beyond
- Staff work to ensure resident safety and comfort
The Bad
- One report of long hold times and unhelpful front-desk communication
- One reviewer noted staff can be overworked at times
AI-generated from reviews and community data.
Winston Manor is a senior living community in Chicago, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 23 reviews.
About Winston Manor
Winston Manor is a skilled nursing and long-term care facility in Chicago, Illinois, serving seniors who need medical and personal care support.
Staff responsiveness stands out across reviews. Families describe a team that listens to concerns and acts quickly, one family noted maintenance replaced a damaged curtain by Monday after mentioning it Friday. While some reviewers acknowledge occasional staffing strain, the consensus emphasizes staff who "go the extra mile" for resident safety and comfort. Individual staff members, from receptionists to maintenance, are frequently praised for friendliness and helpfulness.
The facility's home-like atmosphere appears to stem from this attentiveness. Families highlight a management team that "makes it happen" when needs are raised, with one reviewer calling them "rock stars" for both residents and staff. Not all interactions are smooth, one caller reported a frustrating hold time and poor receptionist attitude, but most feedback centers on genuine care and personable service.
Winston Manor holds a 3.3 out of 5 rating across 23 Google reviews, reflecting mixed experiences that lean toward appreciation of staff effort, though with room for consistency in service quality.
Types of Care at Winston Manor
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Winston Manor
3.3overall · 23 ratings combined
3.3★ on Google (23)
Secondary KayNF
Dec 2025
“12/8 10:00am” I called to speak to HR. The receptionist left me on hold for 17 minutes so then I hung up and called back, and I asked the same question and she went ahead and let me know there is no HR. So I’m not understanding why I was on hold for 17 minutes. And then upon calling me back, she had an attitude and was not apologetic about leaving me on hold for 17 minutes. Not sure what she was doing.
Daniel Soto
Aug 2025
It was extremely pleasant to finally speak with someone that went above and beyond to assist one of my pts. this person was the receptionist Ms. Marlyn, M. Keep up the exceptional work young lady.
Ronda Feliciano
Jul 2025
Hi everyone, I arrived at Winston Manor last Friday and right from the start, I was greeted with kindness. Chiquita welcomed me with such warmth, gave me a tour, and showed me to my room. As I settled in, I noticed the curtain divider (since the rooms are shared) could use a little TLC — I mentioned it to Chiquita, and by Monday afternoon, Jonathan from maintenance had already replaced it with a brand new one. That really impressed me! Over the weekend, I also met Denise and Christina — two incredibly helpful and kind ladies. Being around staff who are not only professional but genuinely caring makes all the difference. You can really feel that the team here takes pride in what they do and truly cares about the people they help. It’s comforting to know that even when you’re away from friends or loved ones, you’re still in good hands. Winston Manor has made my transition feel safe, supported, and hopeful. I’ll definitely keep you posted as time goes on, but so far — it’s been a great experience. Hope this helps someone else looking for a place with heart! — Ronda
Marie Rosete
Jan 2023
What makes the facility homelike is the caring staff and the management team that listens to your needs. Yes! they make it happen for you and your loved ones. They are not only 5 stars in paper but a rock star for their residents and staff:)
Government Inspection History
15 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 20, 2026Health Complaint2 citations
Keep residents' personal and medical records private and confidential.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 21, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 21, 2026
Feb 19, 2026Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Jan 8, 2026Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 11, 2026
Dec 31, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2026
Aug 29, 2025Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2025
Aug 25, 2025Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 26, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025
Aug 7, 2025Health Complaint1 citation
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 14, 2025
May 15, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 22, 2025
May 1, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2025
Apr 21, 2025Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 22, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 19, 2025
Apr 13, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Jun 27, 2024Fire Safety StandardHealth Standard4 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected Jul 15, 2024
Aug 30, 2023Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023
May 19, 2023Fire Safety StandardHealth Standard9 citations
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 7, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected Jun 7, 2023
Jul 29, 2022Fire Safety StandardHealth Standard3 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2022
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected Aug 1, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Winston Manor offer?
Winston Manor offers Skilled Nursing / Long Term Care.
How much does Winston Manor cost?
Winston Manor has not published its pricing. For context, communities in Chicago that publish rates start around $1,059 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Winston Manor located?
Winston Manor is located at 2155 West Pierce in Chicago, Illinois.
What do families say about Winston Manor?
Winston Manor is a skilled nursing and long-term care community in Chicago with mixed reviews from families. Many reviewers highlight warm, attentive staff and quick responsiveness to resident needs, while a smaller number point to front-desk communication problems and staff being stretched thin at times.
How did Winston Manor do on recent health and safety inspections?
Winston Manor had 15 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Winston Manor?
Submit the Request Information form on this page to connect with Winston Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Winston Manor? Claim this listing to update photos, pricing, and details. It's free.
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