MyLivingChoice

Windsor Medical Center

1454 East Maple Street

4.3(137 ratings)· North Canton average: 4

Windsor Medical Center, photo 11 / 5

Quick Facts

Total units
20
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
20
Ownership
Family-owned, locally operated facility
Couples Care
Couples can live together with differing care needs
Adult Day Program
Offers an adult day services program
Admissions Requirement
Security deposit required to hold a room

What Families Think

Reviews of Windsor Medical Center are sharply divided: some families describe attentive, friendly staff who treat residents like family, while others report serious lapses in supervision, cleanliness, and communication. The facility is family-owned and locally operated, offering both assisted living and skilled nursing under one roof, but experiences with staffing consistency and care quality appear to vary widely.

The Good

  • Friendly, caring staff praised by multiple reviewers
  • Private apartment-style rooms with personal furnishings allowed
  • Options for couples with differing care needs to live together
  • Family-owned, locally managed decision-making
  • Long-tenured staff with high employee retention
  • Clean, home-like atmosphere noted by some families

The Bad

  • One report of repeated falls due to insufficient staff supervision
  • One reviewer noted reliance on agency staff unfamiliar with residents' needs
  • One serious report of poor communication with family during a resident's decline
  • One report describing worn furnishings, cleanliness issues, and broken amenities

AI-generated from reviews and community data.

Windsor Medical Center is a senior living community in North Canton, Ohio offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 137 reviews.

About Windsor Medical Center

Windsor Medical Center Inc is a family-owned assisted living and nursing care facility in North Canton, Ohio, with nearly 60 years of experience serving the full spectrum of senior living needs. The facility offers assisted living, extended nursing care, rehabilitative services, and an adult day services program.

The community's care model centers on person-centered attention, with highly trained licensed professionals equipped to address residents' specific physical needs. Staff coordinate with each resident to ensure spiritual needs are fulfilled, and the facility creates an environment intended to nurture the whole person, mind, heart, and body. Windsor offers options for couples who wish to live together, tailoring solutions whether their care needs are similar or different.

As a locally owned operation, decisions affecting care are made at the facility rather than in a remote corporate office, which the community states leads to quicker response times and better outcomes. The facility employs over 150 staff members, with notably high staff longevity that exceeds industry averages. Private accommodations are available, and residents may decorate their apartments with personal furniture and family memories.

Life enrichment activities include planned activities, a library, and dining services. The facility's admissions process includes assistance from an Admissions Coordinator to help ease the transition, with a security deposit required to hold a room and documentation obtained from the applicant's primary care physician.

Types of Care at Windsor Medical Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Windsor Medical Center

4.3overall · 137 ratings combined

4.3★ on Google (137)

Amy Smith

Jan 2026

via Google

I can't begin to articulate my appreciation for everything my parents do for my parents. My parents are my best friends so I want the best for them and Windsor exceeds my expectations. All the staff is so friendly and caring. Nurses go above and beyond. The chef came out and prayed with my mom in the dining hall when my dad was taken by ambulance to the hospital. I could go on and on, but my dad sums it up best when he states (every time I visit) that he and my mom are treated like royalty. They are content and happier than they were when they were living at home the past couple of years. It is a relief for me and my brothers to know they are happy and well cared for. If there were 10 stars I would give them 10! I've worked in skilled nursing facilities and Windsor is the cream of the crop.

kim Eibel

Jan 2026

via Google

Very impressed with the entire facility!

Noneofurbis. Walkawalka

Jan 2026

via Google

This place literally Killed mom!!! The place is a "Dump". For over9 grand every 30 days, u would think that should get ya some thing,Lol. The furniture looks like it came habitat for humanity left overs or they where going to throw it away. The carpet looks like they must change motor oil on it on the weekends. Wifi is a Joke! The bathroom's looks like a side of the road dirty gas station, sketchy. On Sundays they keep the doors locked all day for some stupid reason. So when it freezing out u have to call them in side, then wait for some one to walk from China I guess to open the door for ya. Heck no ring cam and the door bell button is gone and don't work. Almost every couch,chairs,tables,ect are or where broken at some point. The ice machine by my mom's room was broken and had brown gunk in it,so we had to bring her ice,and a refrigerator for her room,cuz there anit one that comes with it. The shower, onta there wasn't one in her room.so "bathing" would be a wipe her down with some kind of liquid and someone's hankie theye must of left behind. The food,well it sucks. Talk about ultra processed, industrial cooking oil. The whitest White breadTalk about bland,wow. I bet the soup still comes from stock from the first day they opened. Appearitly they never herd or know what inflammation is. And I sure sure wouldn't drink or use the ice cubes. And again OVER $9,000 a month,ur clothes washed is extra.place feels dirty,sticky, gross. Couldn't get my mom's windows to open,well 1 out of 2, I guess. Speaking of windows,my mom's room hads blinds. Well they where bent/or broken on both,never got any kind of replacement or offer from them. And don't expect them to tell u anything about ur love ones condition. I was way out of state for work. So I call the "Dump" to converse about my mom's condition.so i wait and waited. So I called them back again,and left my name and number. Never got a call back from them. So I called them again, nothing still. so I called the next day and the same.not thing,Now u know. Stay clear of this dive!

Rose Wade

Dec 2025

via Google

I wouldn't let this place take care of my dog. The issues we had while my uncle was there were numerous. When he was dying they never contacted anyone in our family so he wouldn't be alone in his final moments. I'd rate it in negative numbers unfortunately 1 is the lowest number allowed

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Government Inspection History

4 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 2, 2026Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 31, 2026

May 8, 2025Fire Safety StandardHealth Standard5 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 13, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2025

Jun 23, 2022Fire Safety StandardHealth Standard10 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 22, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 22, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 22, 2022

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2022

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2022

Jun 20, 2019Fire Safety StandardHealth Standard2 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2019

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Medical Center offer?

Windsor Medical Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Windsor Medical Center located?

Windsor Medical Center is located at 1454 East Maple Street in North Canton, Ohio.

What do families say about Windsor Medical Center?

Reviews of Windsor Medical Center are sharply divided: some families describe attentive, friendly staff who treat residents like family, while others report serious lapses in supervision, cleanliness, and communication. The facility is family-owned and locally operated, offering both assisted living and skilled nursing under one roof, but experiences with staffing consistency and care quality appear to vary widely.

How did Windsor Medical Center do on recent health and safety inspections?

Windsor Medical Center had 4 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Medical Center?

Submit the Request Information form on this page to connect with Windsor Medical Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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