MyLivingChoice

Windsor House

4411 Mcallister Drive

2.8(54 ratings)· Huntsville average: 4.3

Windsor House, photo 11 / 2

Quick Facts

Total units
117
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
117
Physician coverage
Doctor on-site only Mondays and Wednesdays, part-time

What Families Think

Windsor House is a skilled nursing and long-term care facility in Huntsville, Alabama, with a mixed reputation among families. While a few reviewers praise the kindness of certain staff members, most describe a facility struggling with cleanliness, staffing levels, and basic maintenance, and multiple reports raise safety concerns.

The Good

  • Some staff described as caring and attentive
  • One family felt resident was shown love
  • Efforts noted to support residents' individual needs

The Bad

  • Multiple reports of understaffing and slow response to call needs
  • Reports of falls and injuries linked to lack of assistance
  • Cleanliness concerns including odors, filth, and broken fixtures
  • Physician on-site only part of two days per week

AI-generated from reviews and community data.

Windsor House is a senior living community in Huntsville, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 54 reviews.

About Windsor House

Windsor House is a skilled nursing / long term care community in Huntsville, Alabama. The community is licensed for up to 117 residents.

Families rate Windsor House 2.8 out of 5 based on 54 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Windsor House

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Windsor House

2.8overall · 54 ratings combined

2.8★ on Google (54)

Mark Sterrett

Apr 2026

via Google

Very old facility. Understaffed and not that clean They did clean prior to an inspection. Staff seems more interested in talking with each other than taking care of the patients. Overly loud and they don't have ice machines. They use coolers to store ice in and when it runs out the patients suffer. Only have 3 TV channels. The beds are antique and the mattresses are so thin and worn the bars in the bed frame can be felt through them. Have never seen a meal served that wasn't undercooked and cold. Fire control sprinklers are located inside plywood storage closets. If I could find an open bed in another facility I would have my loved one moved tomorrow. Bottom line this place needs a couple or maybe 10 million in upgrades. If that can't be done a bulldozer and excavator would be a cheaper solution. Also, there are people in this facility that need serious medical attention. Was told today that there is only a Dr. available on Modays and Wednesday's and then only part of the day depending on the work load.

Kathleen Dickson

Feb 2026

via Google

These people are wonderful !! Every single member of the staff has been very kind to us and our loved one. Our family member has been very well cared for ***and the other residents seem calm and content.*** The vibe couldn't be better. I'm very grateful. I'd definitely recommend this facility. 10/5 stars !!

Eric Adams

Aug 2025

via Google

My wife had been very sick with an infection. Well in the hospital they discovered that part of her problem was that she would need spine surgery. She was sent to the windsor house to recover and receive therapy to gain strength for surgery. The place stunk and was filthy. The toilite seat in her bathroom was broken almost causing her to fall off of it. I received a call the next day that my wife had fallen. They blamed it on my wife. When I asked her about it she said that she had kept trying to get the nurses to come help her to the bathroom but no one would come. She got tired of laying in her urine and feces so she tried to handle it herself. After she fell she lost feeling in her legs and can barely move them. My wife went there to heal and prepare for surgery now her prognosis looks bleak. I am definitely not done with this. Please do not send your loved one here there chances for any positive help are close to 0.

Jo-Ann

May 2025

via Google

The team at Windsor House has been caring for a sibling of mine for the past ten months. The process is a work in progress and one that I continue to support. I would say my sibling is shown love, is not abused and great attempts are being made to support her needs. The overall aesthetics are being improved, but the core of it all is good. It's evidenced by some true to the heart personnel who gives the facility a thumbs up in my book.

Brandy Grayson

Jan 2024

via Google

This is a horrible place!! The smell when you walk in is horrible. They have people screaming for help because they can’t reach there call button because they have them tied up so they can’t get to them. Shower area is completely falling in. My grandmother went 9 days without a bath or shower or even having a washcloth/bedbath bath because the water in the shower was burning people because they was getting as hot as 130 degrees. They told us yesterday that they can’t drink the sink water because there so much rust in the pipes and they can’t get the pipes fixed. But they give them water to take meds and to drink with their meals. My grandmother had to stand out in the hall because another lady walked in her room and pee in her bed and they wouldn’t remove the lady and I had to find my grandma a chair for her to sit in bc she been standing for so long her legs was shaking. Over all I wouldn’t recommend putting your love one in here. We are currently trying to find another nursing home for my grandmother

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Government Inspection History

5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 20, 2023Health Complaint5 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

Aug 24, 2023Health ComplaintInfection Control4 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

May 29, 2021Fire Safety StandardHealth Standard11 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedCorrected Jul 2, 2021

  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Jul 2, 2021

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2021

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2021

Mar 7, 2019Fire Safety StandardHealth Standard2 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2019

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2019

Apr 5, 2018Fire Safety StandardHealth Standard6 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2018

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2018

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2018

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2018

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2018

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2018

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor House offer?

Windsor House offers Skilled Nursing / Long Term Care.

Where is Windsor House located?

Windsor House is located at 4411 Mcallister Drive in Huntsville, Alabama.

What do families say about Windsor House?

Windsor House is a skilled nursing and long-term care facility in Huntsville, Alabama, with a mixed reputation among families. While a few reviewers praise the kindness of certain staff members, most describe a facility struggling with cleanliness, staffing levels, and basic maintenance, and multiple reports raise safety concerns.

How did Windsor House do on recent health and safety inspections?

Windsor House had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor House?

Submit the Request Information form on this page to connect with Windsor House and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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