CMS Care Compare
Reviewers describe Windsor Health And Rehabilitation Center as a small, family-feeling skilled nursing and rehab community where staff often form close bonds with residents. While many praise the caring team and improved food quality after a chef change, one detailed review noted inconsistent staffing levels and a theft incident that wasn't handled to the family's satisfaction.
AI-generated from reviews and community data.
Windsor Health And Rehabilitation Center is a senior living community in Starke, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 94 reviews.
Windsor Health and Rehabilitation Center is a 120-bed skilled nursing and long-term care facility in Starke, Florida. Its smaller size allows staff and residents to develop more personal relationships compared to larger facilities.
Family experiences at Windsor are generally positive. Multiple families praised the caregivers for genuine attention and compassion, one described how staff "didn't rush" and "really get to know their residents and form a true bond with them." Families also highlighted the facility's clean, well-maintained appearance and noted that the team works together across departments, from kitchen to administration, to support resident care. One family noted that while some staff members clearly care deeply about their work, staffing levels can occasionally affect response times.
Windsor holds a 3.9 out of 5 Google rating based on 94 reviews, reflecting a mix of strong praise for staff dedication and care quality alongside occasional concerns about consistency.
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Help Me Choose3.9overall · 94 ratings combined
3.9★ on Google (94)
Charlene Brown
Apr 2026
I gave a five-star hotel which is what it looked like and it's very proud to have anyone to stay there I have seen some that I would not allow my dog to go believe you me there's a 15 and 16 and Jacksonville Florida that dogs will not go to be very proud of what you have and keep it up and keep the people that are there happy thank you
Laverne Lanier
Apr 2026
I had to call on legacy because I had a major surgery.And then had a wound back, legacy was called in to care for me at home. They were amazing, very professional, very knowledgeable. Excellent bedside service. It really showed concern and care for me. Even made friends with them. They didn't rush, they were just amazing. Which helped me recover even quicker.I think legacy of keystone so, very much, my former husband has to have occupational therapy. And physical therapy and I told the rehab I would accept no one but the legacy of Keystone Heights, that's how much faith and confidence I have in them. Thank you all so very much for who you are. And what you do you do?An excellent job.God god bless you all.
Paula DiPaula
Mar 2026
Windsor is not a very large nursing/rehab facility therefore the relationships between staff and residents can be more personal. My review is mixed. At times my parent received excellent care and sometimes not fast enough. It's the nature of the beast when there's not enough staff. Some people really care about their job and some just show up for a paycheck. Windsor has both as most do. Our family appreciated the ones that took the time to clean up after our parent. The chef was replaced and the food got much better. The negative: Our parent was told to leave cash at home but didn't. It was taken. They were warned. However, I did not like how it was handled. A staff meeting about theft should've been held instead of just blaming the patient. Also, make sure all clothing is labeled or it gets lost. We were not told to do this in the beginning. If paperwork indicated that, we missed it. Georgia, the case worker, is a hard worker and is very thorough about safe discharging. Sequoia is as beautiful on the inside as she is on the outside. She knows how to mediate and is very understanding with her caring demeanor. Mary has done great follow-up after discharge, checking on our parent after going home. Noone really says that nursing/rehabs are the #1 choice for daily life but Windsor comes close.
Sandi Cadieux
Sep 2025
I can't thank the staff and caregivers enough for the kind and loving care they gave my husband during his stay. Everyone was friendly and helpful and helped make my husband's stay a wonderful experience for both of us. The caregivers really get to know their residents and form a true bond with them. We really appreciate all of your hard work!!!
Stephanie Richardson
Feb 2025
Great team. From the kitchen to administration, they all strive to provide the best patient care. Family oriented care at it's finest with a team that works together to provide an environment of Quality, Compassion, and Community.
5 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2026
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Conduct risk assessment and an All-Hazards approach.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Address patient/client population and determine types of services needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Include a process for Emergency Preparedness collaboration.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Address subsistence needs for staff and patients.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Establish policies and procedures for sheltering.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Establish policies and procedures for medical documentation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Establish policies and procedures for volunteers.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Establish roles under a Waiver declared by secretary.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Develop a communication plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
List the names and contact information of those in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Provide primary/alternate means for communication.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Establish methods for sharing information.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Provide family notifications of emergency plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Provide a means of sharing information on occupancy/needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Provide hallway or ground-level exits in all residents' rooms.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Windsor Health And Rehabilitation Center offers Skilled Nursing / Long Term Care.
Windsor Health And Rehabilitation Center is located at 602 E Laura St in Starke, Florida.
Reviewers describe Windsor Health And Rehabilitation Center as a small, family-feeling skilled nursing and rehab community where staff often form close bonds with residents. While many praise the caring team and improved food quality after a chef change, one detailed review noted inconsistent staffing levels and a theft incident that wasn't handled to the family's satisfaction.
Windsor Health And Rehabilitation Center had 5 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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