1 / 8CMS Care Compare
Reviews for Windsor Care Center of Sacramento are sharply divided: some families describe warm, dedicated staff and steady improvement for their loved ones, while many others report serious neglect, unreported falls, missing belongings, and difficulty reaching anyone by phone. The facility specializes in secured memory care and skilled nursing, and while a number of reviewers praise specific nurses and the Director of Nursing, the volume and severity of complaints about care quality and communication stand out.
AI-generated from reviews and community data.
Windsor Care Center of Sacramento is a senior living community in Sacramento, California offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 2.3 out of 5 across 66 reviews.
Windsor Care Center of Sacramento is one of only two facilities in Sacramento, California that specializes in offering secured alzheimer’s and dementia care. We specialize in offering care, rehabilitation, and skilled nursing to our residents who suffer with progressive stages of memory loss. We strive to help our residents increase their independence and reach their highest level of functionality.
Windsor Care Center of Sacramento was founded on a fundamental guiding principle: Your loved one is somebody special who deserves the very best and who will be treated with the utmost respect and dignity.
What makes Windsor Sacramento unique and separates us from other facilities is the ability to provide person-centered care with a loving touch. This is accomplished by having attentive and caring staff assembled.
In an effort to make as many residents feel at home as possible, our nursing staff is fluent in several languages. At least one nurse speaks Spanish, Tagalog, Korean, Igbo, Polish and Farsi.
Our dedicated alzheimer’s and dementia rehabilitation team work with some of the most complex post-surgical care needs have helped countless severe stroke patients restore to their highest level of function. We look forward to caring for your or your loved ones needs and appreciate your trust in allowing us to care for you.
Services
Patient Centered Care
At Windsor Care Center of Sacramento, we offer a full range of Nursing Services to our alzheimer’s and dementia care residents including: 24-hour skilled nursing care, pain management, diabetes management, dietary programs and much more. Our facility is unique in the fact that all of our residents are dementia and alzheimer’s patients. Our team is specially trained in working with progressive stages of memory loss, and we work with each resident to individualize their care plan.
Rehabilitation is a primary concern for all of us at Windsor. We believe that the more independent you feel the happier you are. Our physical therapists develop a program based on the individual needs of each alzheimer’s and dementia care resident. Our occupational therapists assist with activities of daily living (ADL) to help gain independence. Stroke, brain injuries, or respiratory illnesses can sometimes affect swallowing and ones ability to communicate. Our speech therapists work to help you regain as much independence as possible.
Often, residents arrive here thinking they just need to improve their physical capabilities. Once here you realize the happy environment improves your outlook on life. We employ energetic and friendly team members to ensure there are always Activities in which to participate. You’ll surely gain new friends in the staff and the other residents while participating in games, outings, and performances. Additionally, our Social Services team proactively helps with appointments, transportation, and discharge planning.
Secured Alzheimer’s and Dementia Care
Windsor Care Center of Sacramento is a leader in Secured Alzheimer’s and Dementia care. We are one of only two facilities in our area that specializes in dementia and alzheimer’s care.
Our staff is compassionate, and we understand that when someone is suffering with the progressive stages of dementia they will need support and assistance. We offer the care needed to help with this process. We offer services such as walking together, reminders for eating and drinking, help with managing sleep behavior, rehabilitation services, services to help as disease advances, and, most importantly, Windsor’s Personal Touch.
As a loved one is suffering from dementia and other related illnesses, it can be a taxing time for family members. We are there to help relieve those family caregivers. Using respite care can help you feel rested and not overburdened to enable you to be a better caregiver for your loved one.
Our knowledgeable and caring staff provide specific programs and purposeful activities in our secured unit tailored to the individual needs of your loved one. Be rest assured, because Windsor Care Center of Sacramento takes every measure to ensure your loved one’s safety. We have controlled access and secure courtyards with beautiful walking paths for the safety of your loved one.
The Windsor Approach to Great Care
Windsor’s Rehabilitation Program
• Professional Therapy Team specializing in Memory Care
• Physical Therapy
• Occupational Therapy
• Respiratory Therapy
• Speech Therapy
• IV Therapy
• Wound Care
• Complex Post Surgical Needs
• Pain Management
• Stroke, Cardiac, Diabetic Care
• Respite and Short Term Care
Windsor’s Personal Touch
• Beautiful Secure Outdoor Environment
• Recreational Therapy
• Pet Therapy
• Daily Activities
• Personal Bedside TV’s
• In House Movies
• Beauty and Barber Shop
• Business and Banking Services
• Religious and Spiritual Services
• Multi-lingual Staff
• Volunteer Programs
Nursing Services
Caring and Healing
Our center is unique because the nursing services we provide are customized for those suffering with dementia or Alzheimer’s. We provide a high level of medical and nursing care. In an atmosphere that is appreciated by both residents and their families, physicians and other highly-skilled professionals monitor each patient. Nurses and Certified Nursing Assistants provide skilled care as well as assistance with getting in and out of bed, feeding, bathing and dressing. A partial list includes these nursing services:
Some nursing services available in our center are:
• Onsite medical director coordinates and improves medical services
• Nutrition & hydration programs
• Pain management
• Model environment for nurse training
• In-house, on-going continued learning courses and CNA training programs
• Psychologist
• Director of nursing oversees all aspects of healthcare within the facility
• Laboratory testing and X-rays
• Off-site dialysis
• Hospice program
• Diabetic management & education
• Memory care
• Wound care
Diabetes Management Our experienced nurses provide help with all aspects of managing diabetes including: blood glucose monitoring, insulin administration and tracking, exercise plan, menu planning, education, and more.
Dietary Program We provide meals to meet specific dietary and therapeutic needs, as directed by physicians. We also offer oral supplemental diets. There are regular nutritional assessments from our registered dietitian. Windsor’s skilled nursing staff provides compassionate, patient-centered care and is genuinely committed to returning patients to their lives as safely as possible.
Rehabilitation Services
Bridging the Gap to Home
Our rehab team is uniquely set up to work with those who suffer from progressive stages of memory loss. We work with your loved one to reach their health goals as quickly and efficiently as possible. We partner with physical, occupational, and speech therapists to achieve these aspirations of independence. We provide state-of-the-art equipment and highly trained staff to achieve the balance of making this possible. Windsor’s ultimate goal is to safely return residents to their homes, or other appropriate living arrangements, as soon as possible. While each resident’s therapy regimen is prescribed by their physicians, progress towards goals is assessed weekly in order to monitor the treatment plan to ensure clinical needs are met and/or exceeded.
Physical Therapy
Our physical therapists focus on identification and rehabilitation of individuals with physical impairment and pain, as well as future injury prevention. Our physical therapy team’s goal is to develop a program that is based on individualized needs. They focus on the specific needs that arise for those with dementia and alzheimer’s.
Occupational Therapy
Our occupational therapists work with residents in adapting to their social and physical environment by working on tasks essential for daily living. An occupational program may include working on functional independence for things such as cooking, eating, bathing, dressing, and grooming. Our therapists also work with residents in increasing safety awareness for when residents return home.
Speech and Language Pathology
Our speech and language therapists work with residents affected by stroke, brain injury, dementia, hearing impairment, respiratory illnesses, and other complex medical conditions. Our speech therapy program is designed to improve speech, increase comprehension and verbal expression, improve chewing and swallowing, and maximize cognitive skills.
Activities and Social Services
Enriching Lives
At Windsor, we recognize that each resident is unique and we strive to enrich and enhance every life we touch. By listening to the needs of our residents, and their families, we have created a culture of healing that is life-affirming, satisfying, and meaningful. High-quality programming addresses a vast array of cultures, interests, life experiences and religious practices, and our social activities include richly stimulating activity programs that provide something for everyone.
Activities
We offer numerous activities that allow residents to associate with one another and resume many endeavors that they have previously enjoyed. Activities offered may include physical fitness, meditation, table games, trivia programs, and patio activities. We also offer:
• Regular trips to local shopping
• Special family events
• Worship services
• Non-denominational worship services
• Monthly birthday party
• Coffee talk, trivia, dominoes, etc.
• Onsite movie events
• Visiting volunteers and school groups
• Seasonal and holiday celebrations
Types of therapy activities offered include:
• Pet therapy
• Wii coordination therapy
• Music therapy
• Art therapy
Social Services
Often times, the transitional period into a memory care facility can be challenging. Our social services team is here to assist families and residents during this time to make the transition as smooth as possible. We provide necessary information, manage requests and concerns, help care planning, and manage discharge planning for each resident. Our social services team can also help with arranging:
• Transportation to appointments
• Audiology appointments
• Podiatry appointments
• Vision appointments
• Dental appointments
• Power of attorney
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Help Me Choose2.7overall · 113 ratings combined
2.3★ on Google (66) · 3.3★ on Yelp (47) · Yelp page ↗
Ofelia A.
Jun 2026
Horrible. I drove an hour to get some dresses and i got some earrings. The earrings never got to my bag. Came home thy to call the 888 number has no live agents then when you ask for one they hang up. So no earrings and probably no refund. Infuriating
Darren Davis
Apr 2026
I made in person contact with this location. Received a tour. When I followed up on my application via text or phone call. No one was able to direct me . Frequent holds lasting 40 min or more and " call back tomorrow " as replies to my questions. I do ask a lot of them. So and so is gone for the day.
Aurelia T.
Jan 2026
I went shopping here to find a dress for my maternity shoot. I ended up buying 3, two green and one black.. But the emerald green I had for my pics was my favorite. ETA: oh yeah! Also the heels I'm wearing in my maternity pic I bought also with the dresses. They had a bow on the back of them and are very cute
Alondra V.
Nov 2025
Can you get a couple of dresses and the staff was helpful they were able to find everything I needed in the correct sizes so I was really glad Every time I come here, they have a really good selection of dresses although things are a little bit brighter the quality is definitely amazing
Renee N.
Oct 2025
The clothes are really cheap and don't fit well. Definitely try it on in a store before buying online!
12 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 27, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 23, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 31, 2024
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 30, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 8, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2023
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 25, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 25, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 25, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2023
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 25, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 25, 2023
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2023
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2023
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2023
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2023
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 31, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 25, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 19, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2022
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Windsor Care Center of Sacramento offers Assisted Living, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Windsor Care Center of Sacramento has not published its pricing. For context, communities in Sacramento that publish rates start around $5,350 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Yes. Windsor Care Center of Sacramento lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.
Yes. Windsor Care Center of Sacramento lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Windsor Care Center of Sacramento is located at 501 Jessie Ave in Sacramento, California.
Reviews for Windsor Care Center of Sacramento are sharply divided: some families describe warm, dedicated staff and steady improvement for their loved ones, while many others report serious neglect, unreported falls, missing belongings, and difficulty reaching anyone by phone. The facility specializes in secured memory care and skilled nursing, and while a number of reviewers praise specific nurses and the Director of Nursing, the volume and severity of complaints about care quality and communication stand out.
Windsor Care Center of Sacramento had 12 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Windsor Care Center of Sacramento and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Windsor Care Center of Sacramento? Claim this listing to update photos, pricing, and details. It's free.
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