MyLivingChoice

Wilson'S Creek Nursing & Rehab

3403 West Mt Vernon

3.2(31 ratings)· Springfield average: 4.1

Wilson'S Creek Nursing & Rehab, photo 1

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
172
Visitation policy
Family can visit and take residents out 24/7
Medical transport
Handicapped-accessible vans for medical appointments

What Families Think

Reviews of Wilson's Creek Nursing & Rehab are sharply mixed: several families praise close, personal relationships with individual caregivers and good communication about residents' health, especially in the dementia unit, while other families report serious cleanliness and staff-conduct problems. The facility's 3.2 Google rating across 31 reviews reflects this split between warm, attentive care from specific staff and consequential lapses reported by others.

The Good

  • Staff build personal relationships, know residents well
  • Detailed daily health updates shared with families
  • Secured dementia unit allows flexible, extended family visits
  • Residents can leave the facility with family anytime
  • One reviewer noted father gained weight, liked food

The Bad

  • Multiple reports of urine odor and unclean rooms/bathrooms
  • One detailed report of staff yelling at family member
  • One report of inconsistent bathing unless visit is expected
  • One report of rude treatment of a resident by staff

AI-generated from reviews and community data.

Wilson'S Creek Nursing & Rehab is a senior living community in Springfield, Missouri offering Skilled Nursing / Long Term Care. Families rate it 3.2 out of 5 across 31 reviews.

About Wilson'S Creek Nursing & Rehab

Wilson's Creek Nursing & Rehab in Springfield, Missouri provides long-term nursing and rehabilitation care under physician supervision. The community's stated goal is to help residents reach the highest practicable level of physical, mental, and psychosocial well-being through comprehensive, quality care.

To support residents' ongoing health needs, the facility offers transportation to medical appointments through handicapped-accessible vans, helping ensure residents do not miss important appointments.

The community is also focused on staffing its team with caring and qualified individuals, reflecting an emphasis on attentive, personalized care for residents.

Types of Care at Wilson'S Creek Nursing & Rehab

Skilled Nursing / Long Term Care

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Reviews of Wilson'S Creek Nursing & Rehab

3.2overall · 31 ratings combined

3.2★ on Google (31)

Mia Lamb

Apr 2026

via Google

I walked into the building for my first time and immediately noticed how clean the facility was. You can tell that these people are getting took care of! Katelyn is a worker on the first hall when you walk in and usually you’ll find her braiding someone’s hair or running her little self around always staying busy. She is always so sweet and my grandma is always talking about how much she loves her. My grandma says she doesn’t work on her unit very often but she sees her in the dining room and always gets excited when she is down there helping. My grandma can no longer do her own hair and has asked Katelyn on serval occasions if she would braid it for her and she does along with Raven who braids her hair when Katelyn isn’t there and she is. I’m so thankful my grandma has such an amazing crew taking care of her. The nurse Crystal is also very nice and will braid her hair as well if she isn’t busy. My grandma likes to look good and these ladies do a phenomenal job at taking care of her making sure she has her hair done and looking presentable! As someone who wishes they could take care of their Grammy, I thank you all for it!!!

Candace Kovacs

Apr 2026

via Google

My father has been here for about a year now, he has dementia and is in the locked unit. They are very good at communicating on his health. They accommodate many things, I love that I can come 24/7, take him out for the day, and outside for as long as I like. The food options seem to be good and he has gained some weight!

Tracey Dole

Jan 2025

via Google

Very dirty in the room, bathroom had pee & poop all over. They have bad bedside manner & treated my daughter & I very rudely. My daughters dad says they treat him poorly with the exception of a couple employees he likes. I believe it was tineesha yelling at my daughter in front of my granddaughter over something my daughter knew nothing about! Very unprofessional! My daughters dad is never taken care of properly & room smells like pee & they don't bath him unless they know ahead of time that he's getting a visit. He deserves better care than he is getting so hopefully he will get into another place or staff steps it up there.

ShyAnn Goodin

Jan 2025

via Google

I just had a care plan meeting with the social worker and nurse of this nursing home yesterday. 1/24/2025. My family had several issues with the care my father has been receiving during his time here. We wanted to address our concerns and had some questions for the staff. We have came in to pick my dad up multiple times and the floor is always sticky with urine and usually the bathroom is a mess. We have come in and there has been blood droplets on the floor on several occasions. My dad has told me in the past that some of staff speak to him rudely and treat him unkind. During the meeting the staff was very understanding and sympathetic of our current issues with the nursing home. (Alyssa, the social worker) was very helpful and kind and listened to what we had to say and I feel like she was genuine. I told the staff there that I would be picking my dad up today (1/25/25) and I asked if there was going to be any mediations needed for him during our time out of the nursing home. There was not. So I got him ready and we left. On the way back to the nursing home I could smell urine and realized he had an accident. I dropped him off in his room and got him situated and I went down to the nurse station to ask if they could help him get changed (as he has had several strokes and needs assistance) the med tech, Tashina told me where his pants where at, I asked her if they could do it, (as I am his daughter and I know my dad would not want me to be the one to help.) I would have no problem assisting my dad with anything ever if I knew it wouldn’t hurt his pride. Then she snapped at me started yelling at me in front of my 5 year old daughter, all the elderly folks in the nursing home halls, and the staff. She yelled and told me they had been looking for my dad all morning and they didn’t know where he was during lunch. Okay, it was now 2:30pm. She told me I had to check him out with his nurse. (I get that now, he’s his own guardian and I told his team yesterday I would be by between 9-930 am to pick him up) she continuously yelled at me while I kindly told her that I was sorry and I would definitely make sure next time to check in with the nurse down the hall. It was a misunderstanding and now that she brought to my attention that it was a safety issue I completely understand that and I will make sure that it doesn’t happen again. I politely asked her not to speak to me the way was. And in front of my daughter and she continued on and on being hateful and shouting. I could feel myself getting worked up and just wanted the situation to end because it was escalating. I started to walk away and I asked her for her name which she also yelled at me. If this staff feels like it is profession or okay to treat a family member of someone like this at her place of work I can’t imagine how she treats the people in the nursing home, especially the ones that don’t have family. I didn’t even want to leave my dad there and if I didn’t have a full time job he would be moving in with me in an instant. I will be requesting to speak to her management with Monday staff arrives. I will also be reporting this to the social work and the state. This was totally uncalled for. It was a mistake that could have been handled so much differently. It was disgusting how she treated me and especially in front of vulnerable people that had to witness that. I truly feel terrible. I will be looking for another nursing home from this incident alone, aside from the other issues of the care that’s provided to my dad. Also if they were so concerned about where he was at and yet they never called to let me to let me know they didn’t know where he was? So if he really was gone out of the nursing home at what point would they start notifying his family? I hope anyone that is planning on sending their family member reconsiders.

Elizabeth Morris Bryant

Nov 2019

via Google

Today I had the opportunity to meet a very dear lady at the Wilson's Creek Nursing Center. I'm was my first time to the facility and my first time to meet my boyfriend' s Mother. The building was not fancy, it seemed clean with only a slight odor. we were immediately greeted and asked to sign the guest book. When we told the staff member Terry who we were there to see, she promptly began to make tell us individual facts about his mother. These included General Health, a brief overview of her activities for the past few days, how todays compared to recent days and very detailed info about today. We were taken to his mother's module, where April filled in details about her patient. Everyone was friendly and upbeat and very Professional. The staff was attentive as well as respectful. It is a hopeful atmosphere. The staff maintained HIPAA standards. The visit was Great! His Mom is a lady who has seen many things. She is kind and humble. It was such a relief to know the staff is watching closely and they reach out to their patients. This facility could use a bit of updating and that is what put the rating to a 4. Thank you Wilson's Creek! We will see you soon.

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Government Inspection History

4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 14, 2025Fire Safety StandardHealth Standard4 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 10, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2025

Nov 30, 2023Fire Safety StandardHealth Standard14 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 10, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 1, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 10, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 10, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2024

Aug 28, 2023Health Complaint3 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

Jul 20, 2021Fire Safety StandardHealth Standard13 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity L of L: immediate jeopardy, widespreadCorrected Jul 26, 2021

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedCorrected Aug 26, 2021

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2021

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2021

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 3, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2021

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Wilson'S Creek Nursing & Rehab offer?

Wilson'S Creek Nursing & Rehab offers Skilled Nursing / Long Term Care.

How much does Wilson'S Creek Nursing & Rehab cost?

Wilson'S Creek Nursing & Rehab has not published its pricing. For context, communities in Springfield that publish rates start around $3,501 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Wilson'S Creek Nursing & Rehab located?

Wilson'S Creek Nursing & Rehab is located at 3403 West Mt Vernon in Springfield, Missouri.

What do families say about Wilson'S Creek Nursing & Rehab?

Reviews of Wilson's Creek Nursing & Rehab are sharply mixed: several families praise close, personal relationships with individual caregivers and good communication about residents' health, especially in the dementia unit, while other families report serious cleanliness and staff-conduct problems. The facility's 3.2 Google rating across 31 reviews reflects this split between warm, attentive care from specific staff and consequential lapses reported by others.

How did Wilson'S Creek Nursing & Rehab do on recent health and safety inspections?

Wilson'S Creek Nursing & Rehab had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Wilson'S Creek Nursing & Rehab?

Submit the Request Information form on this page to connect with Wilson'S Creek Nursing & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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