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Sunterra Springs Springfield

4935 S National Ave

4.3(176 ratings)· Springfield average: 4.1

Sunterra Springs Springfield, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
38
Care focus
Primarily short-term rehab after surgery or injury
Therapy scheduling
One report of therapy less than promised six days a week
Discharge support
Staff coordinated custom equipment for home care

What Families Think

Families overwhelmingly describe Sunterra Springs Springfield as a strong short-term rehab and skilled nursing facility, praising attentive nurses, aides, and therapists by name, clean and spacious rooms, and food that residents genuinely enjoy. A couple of reviewers reported serious lapses in medication timing, inconsistent therapy scheduling, and poor communication during discharge planning, so experiences can vary.

The Good

  • Frequent praise for physical and occupational therapy staff
  • Many reviewers highlight clean, spacious, well-maintained rooms
  • Food repeatedly called good to excellent by residents
  • Staff described as compassionate, patient, and communicative
  • Several describe smooth, well-coordinated discharge planning
  • Multiple mentions of successful post-surgery and injury recovery

The Bad

  • One report of hour-long waits for pain medication and dosing errors
  • One report of physical therapy sessions falling short of promised frequency
  • One report of an uncooperative social worker during discharge planning
  • One reviewer felt the facility was unsuited for a Parkinson's patient

AI-generated from reviews and community data.

Sunterra Springs Springfield is a senior living community in Springfield, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.3 out of 5 across 176 reviews.

About Sunterra Springs Springfield

Sunterra Springs Springfield is a skilled nursing and long-term care facility in Springfield, Missouri. It serves patients requiring post-surgical rehabilitation, wound care, and extended recovery following accidents or medical events.

Family experiences at Sunterra Springs are notably mixed. Those who had positive stays consistently praise the facility's clean, modern appearance, spacious rooms, and quality meals. Staff members are frequently described as kind and compassionate, with families appreciating their attentiveness. However, multiple families reported serious gaps in basic care: inadequate assistance with hygiene, inconsistent medication management, and rehabilitation services that fell short of promises. One family noted their relative received far fewer therapy sessions than agreed upon, while another described having to provide personal care themselves during a four-day stay. These accounts suggest variability in day-to-day care delivery and staffing levels.

Sunterra Springs holds a 4.3 out of 5 rating on Google based on 176 reviews. While the highest-rated reviews emphasize compassionate care and successful recoveries, the one- and two-star reviews raise concerns about hygiene, medication coordination, and rehabilitation effectiveness that warrant careful consideration when evaluating this facility.

Types of Care at Sunterra Springs Springfield

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Sunterra Springs Springfield

4.3overall · 176 ratings combined

4.3★ on Google (176)

Patti Shipman

Jul 2026

via Google

Staff have been extremely nice. Tina from Social Services has been friendly & communicates well. Grant is helpful & takes his time when working with me. Night aides have been wonderful also!

Loretta McIntyre

Jul 2026

via Google

Wonderful Rehab Experience! Bailey & Taylor are helpful & friendly aides. Darnell, Char & Mike made therapy fun while working me hard. Highly Recommend Sunterra!

Scott Jennings

Jul 2026

via Google

Diligent in nursing cares and discharge plans.

Dorothy Carter

Jun 2026

via Google

My boyfriend was there and we are very happy with the care and therapy they gave him. The nurses and the Cna's were great with him the doctors were great too! I can't Thank you all enough for the care you gave Taz while he was there. Thank you very much Ann Carter

Jean Stevens

Jun 2026

via Google

Taylor and Bailey are very caring. Whenever I am having a bad day they light it up. Their hearts are always open to anyone. I love having them as my aides.

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Government Inspection History

7 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 2, 2025Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025

Mar 4, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

Aug 5, 2024Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024

Nov 9, 2023Fire Safety StandardHealth Standard12 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023

Sep 12, 2023Health Complaint2 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

Jul 18, 2023Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

Jul 29, 2021Fire Safety StandardHealth Standard4 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2021

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunterra Springs Springfield offer?

Sunterra Springs Springfield offers Skilled Nursing / Long Term Care.

How much does Sunterra Springs Springfield cost?

Sunterra Springs Springfield has not published its pricing. For context, communities in Springfield that publish rates start around $3,501 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Sunterra Springs Springfield located?

Sunterra Springs Springfield is located at 4935 S National Ave in Springfield, Missouri.

What do families say about Sunterra Springs Springfield?

Families overwhelmingly describe Sunterra Springs Springfield as a strong short-term rehab and skilled nursing facility, praising attentive nurses, aides, and therapists by name, clean and spacious rooms, and food that residents genuinely enjoy. A couple of reviewers reported serious lapses in medication timing, inconsistent therapy scheduling, and poor communication during discharge planning, so experiences can vary.

How did Sunterra Springs Springfield do on recent health and safety inspections?

Sunterra Springs Springfield had 7 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunterra Springs Springfield?

Submit the Request Information form on this page to connect with Sunterra Springs Springfield and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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