Patti Shipman
Jul 2026
Staff have been extremely nice. Tina from Social Services has been friendly & communicates well. Grant is helpful & takes his time when working with me. Night aides have been wonderful also!
1 / 5CMS Care Compare
Families overwhelmingly describe Sunterra Springs Springfield as a strong short-term rehab and skilled nursing facility, praising attentive nurses, aides, and therapists by name, clean and spacious rooms, and food that residents genuinely enjoy. A couple of reviewers reported serious lapses in medication timing, inconsistent therapy scheduling, and poor communication during discharge planning, so experiences can vary.
AI-generated from reviews and community data.
Sunterra Springs Springfield is a senior living community in Springfield, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.3 out of 5 across 176 reviews.
Sunterra Springs Springfield is a skilled nursing and long-term care facility in Springfield, Missouri. It serves patients requiring post-surgical rehabilitation, wound care, and extended recovery following accidents or medical events.
Family experiences at Sunterra Springs are notably mixed. Those who had positive stays consistently praise the facility's clean, modern appearance, spacious rooms, and quality meals. Staff members are frequently described as kind and compassionate, with families appreciating their attentiveness. However, multiple families reported serious gaps in basic care: inadequate assistance with hygiene, inconsistent medication management, and rehabilitation services that fell short of promises. One family noted their relative received far fewer therapy sessions than agreed upon, while another described having to provide personal care themselves during a four-day stay. These accounts suggest variability in day-to-day care delivery and staffing levels.
Sunterra Springs holds a 4.3 out of 5 rating on Google based on 176 reviews. While the highest-rated reviews emphasize compassionate care and successful recoveries, the one- and two-star reviews raise concerns about hygiene, medication coordination, and rehabilitation effectiveness that warrant careful consideration when evaluating this facility.
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Help Me Choose4.3overall · 176 ratings combined
4.3★ on Google (176)
Patti Shipman
Jul 2026
Staff have been extremely nice. Tina from Social Services has been friendly & communicates well. Grant is helpful & takes his time when working with me. Night aides have been wonderful also!
Loretta McIntyre
Jul 2026
Wonderful Rehab Experience! Bailey & Taylor are helpful & friendly aides. Darnell, Char & Mike made therapy fun while working me hard. Highly Recommend Sunterra!
Scott Jennings
Jul 2026
Diligent in nursing cares and discharge plans.
Dorothy Carter
Jun 2026
My boyfriend was there and we are very happy with the care and therapy they gave him. The nurses and the Cna's were great with him the doctors were great too! I can't Thank you all enough for the care you gave Taz while he was there. Thank you very much Ann Carter
Jean Stevens
Jun 2026
Taylor and Bailey are very caring. Whenever I am having a bad day they light it up. Their hearts are always open to anyone. I love having them as my aides.
7 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 6, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 21, 2023
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 21, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 21, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023
Ensure that residents are free from significant medication errors.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 14, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2021
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2021
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2021
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 20, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Sunterra Springs Springfield offers Skilled Nursing / Long Term Care.
Sunterra Springs Springfield has not published its pricing. For context, communities in Springfield that publish rates start around $3,501 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Sunterra Springs Springfield is located at 4935 S National Ave in Springfield, Missouri.
Families overwhelmingly describe Sunterra Springs Springfield as a strong short-term rehab and skilled nursing facility, praising attentive nurses, aides, and therapists by name, clean and spacious rooms, and food that residents genuinely enjoy. A couple of reviewers reported serious lapses in medication timing, inconsistent therapy scheduling, and poor communication during discharge planning, so experiences can vary.
Sunterra Springs Springfield had 7 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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