Juanita
Aug 2026
The staff was very nice and food was good
1 / 6Quick Facts
- Total units
- 49
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 49
- Inspections
- View history (36 citations)
- Medical coverage
- Physician, NP, or PA on-site 3+ days weekly
- Therapy services
- On-site physical and occupational therapy offered
- History
- Operating in New Holstein continuously since 1971
CMS Care Compare
What Families Think
Willowdale Health Services is a small, long-tenured skilled nursing and rehab center in New Holstein that has served the area since 1971. Available feedback is limited, but the facility highlights personalized attention, on-site medical coverage, and therapy services as part of daily care.
The Good
- Long-tenured staff who know residents individually
- On-site physician, nurse practitioner, or PA coverage
- Physical and occupational therapy available on-site
- Staff noted for accessibility to care and activities
- Visiting dog program adds engagement
The Bad
- No published pricing information available
- Very few reviews (only 3) to draw on
- No amenities listed on the community profile
AI-generated from reviews and community data.
Willowdale Health Services is a senior living community in New Holstein, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 5 reviews.
About Willowdale Health Services
Willowdale Health Services in New Holstein, Wisconsin offers short-term rehabilitation and long-term care. Since 1971, the facility has served New Holstein and surrounding communities as a small, welcoming center with an experienced, long-tenured staff that emphasizes knowing each resident as an individual.
The community maintains at least one physician, nurse practitioner, or physician assistant on-site three or more days per week. Physical and occupational therapy services are available to residents, along with activities designed to keep residents engaged throughout the day.
The facility operates according to stated values of trust, engagement, competence, respect, and passion. Staff members are described by residents as providing quality care, with notable mentions of accessibility to services and activities. The community also hosts visiting dogs as part of its programming.
Types of Care at Willowdale Health Services
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Willowdale Health Services
4.8overall · 5 ratings combined
4.8★ on Google (5)
mary heider
Aug 2024
I enjoy being here girls are wonderful to me.....meals are awesome. Maybe less mushroom and hot spices.....nurses are great......I would come back again....hope not lol
Kelly Suttner
Nov 2022
I'll give willowdale 5 stars I'm a patient here and staff is awesome I like how they work together as a team there are somethings that needs change but can be worked out with management like the food it to high in sodium all I eat is PBJ sandwiches
Elizabeth Weis
Aug 2022
Exceptional staff and clean environment! We were grateful to have our loved one stay here, she was cared for with dignity and respect.
Government Inspection History
4 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 22, 2025Health Complaint1 citation
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 22, 2025
Oct 2, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Have an enclosure around a vertical opening shaft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Provide family notifications of emergency plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Establish policies and procedures including evacuation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Nov 8, 2023Fire Safety StandardHealth Standard12 citations
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Meet requirements for the installation and maintenance of electrical systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 8, 2023
Oct 12, 2022Fire Safety StandardHealth Standard7 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2022
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2022
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2022
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willowdale Health Services offer?
Willowdale Health Services offers Skilled Nursing / Long Term Care.
Where is Willowdale Health Services located?
Willowdale Health Services is located at 1610 Hoover St in New Holstein, Wisconsin.
What do families say about Willowdale Health Services?
Willowdale Health Services is a small, long-tenured skilled nursing and rehab center in New Holstein that has served the area since 1971. Available feedback is limited, but the facility highlights personalized attention, on-site medical coverage, and therapy services as part of daily care.
How did Willowdale Health Services do on recent health and safety inspections?
Willowdale Health Services had 4 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willowdale Health Services?
Submit the Request Information form on this page to connect with Willowdale Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willowdale Health Services? Claim this listing to update photos, pricing, and details. It's free.
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