Erika Heichlet
Oct 2025
This place needs to be shut down. Ran down, rooms are gross and it smells. Needs a revamp and more staff.
Plymouth Health Services
916 E Clifford St
3.1(27 ratings)· Plymouth average: 3.9
1 / 2Quick Facts
- Total units
- 50
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 50
- Operator
- Part of the North Shore Healthcare network
CMS Care Compare
What Families Think
Reviews for Plymouth Health Services are sharply mixed: some families describe a warm, family-like atmosphere with caring staff, while others report neglect, an outdated and grimy building, and serious communication breakdowns. Ratings range from glowing five-star praise to one-star warnings, with the facility's age and staffing levels frequently mentioned on both sides.
The Good
- Staff described as friendly and family-like
- Team-based approach to resident health and safety
- Residents reported to be in good spirits
- Some reviewers highly recommend for rehab or long-term stays
The Bad
- One report of alleged neglect and mistreatment of a resident
- Multiple mentions of an outdated, run-down, or smelly building
- One account of unresponsive, seemingly disengaged staff
- One report of miscommunication and conflicting information from staff and social worker
AI-generated from reviews and community data.
About Plymouth Health Services
Plymouth Health Services is an assisted living facility in Plymouth, Wisconsin, established in 1981 as an addition to the local hospital. Though the hospital has since closed, the health center continues to serve the community from its small, beautifully maintained campus.
The facility emphasizes a resident-centered approach to care, with staff described as compassionate and engaged. The community operates according to stated values of trust, engagement, competence, respect, and passion in delivering quality care to residents and their families.
The campus offers a quiet and welcoming environment designed to support residents' comfort and wellbeing. The facility is part of the North Shore Healthcare family of centers.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.1overall · 27 ratings combined
3.1★ on Google (27)
Jaqueline
Apr 2025
I have had nothing but wonderful experiences with this facility and the staff. Residents appear to be in good spirits and well cared for. Staff are friendly and always willing to answer my questions. I encourage all my friends/family to choose Plymouth Health as their long term or rehab stay destination. If you can look past the old and outdated building, you will see the true family atmosphere and individuals that are just doing their best with what they have to work with. I enjoy seeing all of the facebook posts too, the Easter bunny and butterflies in 1 week, how awesome!!!
Mike & Molly
Feb 2025
My dad has been in several facilities and we only put him here because no other place was available for short term rehab. We ended up moving him to Rocky Knoll as soon as we could. Some of the staff were decent, but the majority of them look dead inside and won’t even say hi back. If they treat me like that, how are they treating the residents? The place is outdated by decades, it’s grungy and depressing. The rooms don’t even provide phones and I was told to call the one and only phone # they have to talk to my dad. When I did, it would either ring with nobody picking up or the person who answered (Sarah) would tell me that there was no way I could talk to my dad. My mom had the same experience and Sarah even told her that my dad was in therapy & this happened on a Sunday, when they have NO therapy. I tried to get updates on how he was doing with no calls back and the social worker lied to me- we had arrangements to move him to Rocky Knoll and the social worker there had told her they had transportation ready for that day for whenever he would be ready. The social worker at PHS told me they’d have to keep him several more days because Rocky Knoll didn’t have transportation. Do not put your loved one in this place. You will regret it.
Lorenda Collins
Jun 2024
Very sad to hear about the care a dear friend of mine is getting! Her care is nothing short of neglect! Shame on the facility that allows staff to mistreat their residents!
Brenda Friederichs
Mar 2021
Plymouth Health Services is very resident oriented. We work as a team to provide for the health, safety and well-being of our residents. Our residents are not just residents; they are a part of our family!
Frequently Asked Questions
What types of care does Plymouth Health Services offer?
Plymouth Health Services offers Skilled Nursing / Long Term Care.
Where is Plymouth Health Services located?
Plymouth Health Services is located at 916 E Clifford St in Plymouth, Wisconsin.
What do families say about Plymouth Health Services?
Reviews for Plymouth Health Services are sharply mixed: some families describe a warm, family-like atmosphere with caring staff, while others report neglect, an outdated and grimy building, and serious communication breakdowns. Ratings range from glowing five-star praise to one-star warnings, with the facility's age and staffing levels frequently mentioned on both sides.
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Nearby Communities
Other senior living options within 25 miles of Plymouth.
