2.6(48 ratings)· Philadelphia average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Willowcrest is a hospital-based skilled nursing and rehab facility on the campus of Jefferson Einstein Hospital in Philadelphia, with a Google rating of 2.6 from 48 reviews. Reviewers are sharply divided: some praise individual nurses, CNAs, and the on-site infusion center, while many describe slow response to call bells, delayed medications, and unprofessional or inattentive staff.
AI-generated from reviews and community data.
Willowcrest is a senior living community in Philadelphia, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.6 out of 5 across 48 reviews.
Willowcrest is a skilled nursing and long-term care facility in Philadelphia licensed for up to 44 Medicare and Medicaid certified beds. The facility is non-profit and operates with 24-hour staff, an on-site registered nurse, medication management, an emergency call system, and wheelchair accessibility.
The facility holds a 5-star CMS overall rating. However, reviews are mixed and heavily skewed toward critical feedback on a range of operational issues. Most reviewers report extended waits for assistance after using call buttons, sometimes lasting 20 minutes or longer without response. Multiple families describe nursing staff as unprofessional or rude, with one reviewer writing that "the nursing staff are very unprofessional." Concerns cited also include delayed medication delivery, cold meals, rooms described as dirty or outdated, and inconsistent cleanliness standards. A small number of reviewers praised specific staff members and noted positive experiences at the facility's infusion center.
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Help Me Choose2.6overall · 48 ratings combined
2.6★ on Google (48)
Johanna Alicea
May 2026
This is my first time coming here, My sister is in the rehabilitation department and I just want to give a big thank you to Germaine, she is on the third floor and is taking very good care of all the patients here.. God bless you and thank you so much for your love and kindness to people who are ill.. 🙏💗
Tamara Fountain
Oct 2025
My mother just called to say the nurse was really nasty & cursed at her …I won’t be able to sleep tonight .I need to go get her in the morning to insure her safety …Don’t send anyone here They aren’t all bad but some are rude & mean to old people this isn’t a safe place & ii need to call administration in the morning, enough is enough
Lone Wanderer
Sep 2025
The place is horribly out dated. The staff are rude and short tempered towards patients. The rooms are filthy and cramped with 2 patients to a room with no privacy at all. The bathrooms are a disgrace and are poorly maintained. Willowcrest may be under Jefferson now, but it retained all of that classic Einstein health lousiness. Do not sent your loved ones here, it's an abomination to healthcare.
Grace Robert (Gracie)
Jul 2025
Only liked a couple of nurses, I preferred Felicia. My night nurses weren't too bad, depending on who I had. My favorite night CNA, was Jasmin, Wish I had gotten her number. But those 2 were my favorite nurses in Willow Crest rehabilitation center. I liked having Felicia during the day, and Jasmin at night. Other than that, most of the nurses were very rude, and didn't do their job.
Eleanor Forte
Jun 2025
Most Nurses are incompetent, inadequate, lack compassion and should not be doing healthcare.
4 inspection visits in the last three years, 10 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Provide a means of sharing information on occupancy/needs.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 18, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willowcrest offers Skilled Nursing / Long Term Care.
Willowcrest is located at Albert Einstein Med Ctr in Philadelphia, Pennsylvania.
Willowcrest carries a 2.6 out of 5 rating from 48 Google reviews. Willowcrest is a hospital-based skilled nursing and rehab facility on the campus of Jefferson Einstein Hospital in Philadelphia, with a Google rating of 2.6 from 48 reviews. Reviewers are sharply divided: some praise individual nurses, CNAs, and the on-site infusion center, while many describe slow response to call bells, delayed medications, and unprofessional or inattentive staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Willowcrest had 4 government inspection visits in the last three years, with 10 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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