Shawdae Williams
Jul 2026
Staff was very sweet and my grandfather was very happy. Will be coming back to visit next week. Thanks for caring so much !
Willow Terrace
One Penn Boulevard
3.8(186 ratings)
1 / 5Quick Facts
- Room privacy
- Private single rooms available for residents
- Floor access
- Each floor secured by keypad entry
- Discharge planning
- Residents must self-arrange discharge transportation
- Resident policy
- Scheduled smoke breaks offered to residents
What Families Think
Reviewers of Willow Terrace, a skilled nursing and long-term care facility in Philadelphia, frequently praise the physical therapy team and the caring attitude of many nurses and CNAs, along with clean, well-kept rooms and helpful housekeeping. At the same time, food quality is a near-universal complaint, and a handful of detailed reviews raise serious concerns about maintenance issues, staff responsiveness, and medication practices that families should investigate directly with the facility.
The Good
- Physical therapy team frequently singled out as excellent
- Many reviewers describe nursing staff as caring and attentive
- Private/single rooms available for more privacy
- Housekeeping and room cleanliness praised repeatedly
- Facility described as clean and well-maintained after renovations
- Friendly, welcoming front-desk and admissions staff
The Bad
- Food quality criticized by many reviewers as poor or unappetizing
- One detailed report of no hot water, broken plumbing, and neglected maintenance
- One report of laxatives added to medication without patient consent
- Several mentions of slow response to call lights or requests
- One report that social workers don't help arrange discharge transportation
AI-generated from reviews and community data.
About Willow Terrace
Willow Terrace is a skilled nursing / long term care community in Philadelphia, Pennsylvania.
Families rate Willow Terrace 3.8 out of 5 based on 186 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.8overall · 186 ratings combined
3.8★ on Google (186)
Tamika Owens
Jun 2026
I give this place five stars—not because it’s perfect, but because, so far, my father has been well taken care of.<br><br>No one willingly signs up for a nursing home. It’s often a difficult transition for both residents and their families, and emotions can run high.<br><br>My father gets his hair cut, is clean-shaven, stays clean, eats well, and receives his medications as needed. Every staff member I have encountered has treated him with care, and I truly have no complaints. From the wonderful team at the front desk to the nurses I meet on different shifts, I am grateful for all that you do.<br><br>I also have a cousin who works as an EMT and regularly transports patients between nursing homes and hospitals. She has seen many facilities throughout the area and has told me that this facility is better than most. While every family’s experience may be different, that perspective has given me additional appreciation for the care being provided here.<br><br>If you’re expecting perfection, you’ll likely be disappointed anywhere. But if you’re looking for a facility where staff members work hard, treat residents with dignity, and genuinely care, that has been our experience.<br><br>I also appreciate the improvements I’ve seen throughout the facility, including the fresh paint and new flooring. Thank you to the staff who show up every day and care for residents and their families during a season that is often challenging for everyone involved.
Jamal Jones
Jun 2026
Very welcoming staff. They help me through the process for today's visit. Hope to return soon thank you
Cassandra Simmons-Mininall
Jun 2026
Delphecia the cna on the 3rd floor is very pleasant she is currently the cna taking care of me her attitude is so refreshing she is always respectful, happy and kind! Glad she is my CNA I could cry we need more people like her !
Vivienne McNair
May 2026
They are very neglectful, don’t answer call lights. Talk to people any type of way. Don’t send your family here!
Frequently Asked Questions
What types of care does Willow Terrace offer?
Willow Terrace offers Skilled Nursing / Long Term Care.
Where is Willow Terrace located?
Willow Terrace is located at One Penn Boulevard in Philadelphia, Pennsylvania.
What do families say about Willow Terrace?
Reviewers of Willow Terrace, a skilled nursing and long-term care facility in Philadelphia, frequently praise the physical therapy team and the caring attitude of many nurses and CNAs, along with clean, well-kept rooms and helpful housekeeping. At the same time, food quality is a near-universal complaint, and a handful of detailed reviews raise serious concerns about maintenance issues, staff responsiveness, and medication practices that families should investigate directly with the facility.
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