4.6(530 ratings)· Brick average: 4.5
1 / 5CMS Care Compare
Most families describe warm, attentive care at Willow Springs, frequently naming specific nurses and staff members who go out of their way to help residents and communicate with families. A single detailed account, however, describes a starkly different experience involving physical decline, delayed care, and poor food quality, so experiences appear to vary.
AI-generated from reviews and community data.
Willow Springs Rehabilitation & Healthcare Center is a senior living community in Brick, New Jersey offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 530 reviews.
Willow Springs Rehabilitation & Healthcare Center is a skilled nursing and long-term care facility in Brick, New Jersey, licensed for 164 residents. The community serves both general nursing care and memory care populations.
Families consistently praise the nursing and floor staff for attentiveness and compassion. Several reviews highlight specific caregivers, particularly nursing staff who listen carefully, explain care decisions, and treat residents with patience and respect. One family noted that their relative received "the best care he's had." Recreation and activities staff are described as engaging and treating residents like family members. Front desk and administrative staff also receive praise for being welcoming and helpful.
One family raised concerns about discharge planning and care expectations, noting a decline in their relative's mobility during the stay. This contrasts with the predominantly positive feedback but suggests families should discuss care goals and discharge support directly with the facility.
Willow Springs holds a 4.6 out of 5 rating across 530 Google reviews, reflecting generally strong family satisfaction, though prospective families may want to discuss individual care plans and rehabilitation outcomes during their visit.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.6overall · 530 ratings combined
4.6★ on Google (530)
Sue Eichenlaub
Jul 2026
Staff is excellent. My mom's in memory care and the staff is very attentive, friendly and kind. Recreation staff Sharon Rykola treats the residents as if they were her family. Nurse Penny is always there to answer any questions and treats the residents in a friendly and caring matter. I would highly recommend this facility.
Jenni Frank
May 2026
My relative went in doing more for herself then when she left. She left unable to walk, even though she was able to walk going in. When I was told she was going home Maddy, the social worker said you work from home you can take care of her. Then when I said I have meetings, she said schedule yourself to every two hours 15 minutes to help her. My job does not have that luxury for me to schedule myself at a certain time every day. How dare they assume that can happen. The food was horrendous I still had to bring my relative food three times a day. The care was awful. She sat in her wet clothes for 3 1/2 hours because no one bothered to check on her. They also did not do the daily requirements that her doctor had for her. This place is awful if anyone wants to send their relative there I am so sorry they will come out worse than they went in. They also offered I can pay out-of-pocket for her to stay there for long-term. She went in there to get better not get worse. I would never send anybody there not a relative not even an animal this place is horrendous and does not care about people.
Bruce Rector
Jan 2026
I am very impressed with all of the staff at Willow Springs! They are attentive and caring. The front desk staff also amazing and helpful. Kerri (Last name ??? beautiful colored hair) the Head Nurse at the nursing station is beyond professional and caring. Kelly Dahm (sp?) Head floor nurse according to my dad gave him "the best care he's had". That's not to say everyone did not do a great job, they definitely have. All of these people are doing a hard and difficult job and my family appreciates each one. I can't remember every persons name (I'm sorry) but Sherrill (sp?) I LOVE YOU (from Carolyn), Jackie, Jillian, Allison, Pleasure, ... thank you thank you thank you. God Bless! Love and appreciation from the entire Dispoto family.
Fatou Arnold
Jan 2026
We had someone close to us placed in the care of Willow Springs - and luckily they were blessed to have Penny as their nurse! She is wonderful—kind, patient, and always respectful. She takes the time to listen and explains things calmly, which makes such a difference. Her caring presence brings comfort and reassurance. We are truly grateful for her care.
Brian Poehler
Jul 2025
Here's a review based on your feedback: Excellent Start at Willow Springs! My mom is only on her second day at Willow Springs, and we are already incredibly impressed! Right from the moment we walked in, the receptionist was wonderfully friendly, welcoming, and accommodating, setting a fantastic tone. Mom's room is clean and offers a pleasant window view, which is a nice touch. Over the past two days, we've had the pleasure of meeting several staff members, and they've all been exceptionally accommodating, regardless of the level of care needed. We feel very fortunate to have found Willow Springs and confident that Mom will be well-cared for and safely rehabilitated here.
6 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Aug 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 29, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 24, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 15, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2024
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Nov 22, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 19, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2023
Ensure staff are vaccinated for COVID-19
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 19, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willow Springs Rehabilitation & Healthcare Center offers Memory Care and Skilled Nursing / Long Term Care.
Willow Springs Rehabilitation & Healthcare Center is located at 1049 Burnt Tavern Road in Brick, New Jersey.
Most families describe warm, attentive care at Willow Springs, frequently naming specific nurses and staff members who go out of their way to help residents and communicate with families. A single detailed account, however, describes a starkly different experience involving physical decline, delayed care, and poor food quality, so experiences appear to vary.
Willow Springs Rehabilitation & Healthcare Center had 6 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Willow Springs Rehabilitation & Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willow Springs Rehabilitation & Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Brick.
Brick, New Jersey0 mi
4.4(367)
Skilled Nursing / Long Term Care
Brick, New Jersey0 mi
4.2(139)
Skilled Nursing / Long Term Care
Brick Township, New Jersey0.9 mi
3(5)
Independent Living
Brick Township, New Jersey1 mi
4.6(33)
Assisted LivingIndependent LivingMemory Care
Brick Township, New Jersey1 mi
4.4(60)
Assisted LivingIndependent LivingMemory Care
Brick Township, New Jersey1 mi
4.4(27)
Assisted Living
Home care agencies serving Brick bring help to the house: daily living, companionship, and respite for family caregivers.
