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Willow Knoll Post Acute & Senior Living

4400 Vannest Avenue

3.4(49 ratings)

Willow Knoll Post Acute & Senior Living — photo 11 / 5

Quick Facts

Total units
58
CMS Rating
Five-Star Overall, Four-Star Quality Measures
Nursing Coverage
Licensed nurses available 24/7 on-site

What Families Think

Reviews for Willow Knoll are sharply split: some families and short-term rehab patients praise the staff, cleanliness, and responsiveness, while others describe serious lapses in basic care, communication, and personal safety. The facility holds a CMS Five-Star Overall rating alongside these mixed firsthand accounts.

The Good

  • Staff member Alexa praised as responsive and helpful
  • Quick maintenance response to resident issues
  • Rehab therapists described as thorough and effective
  • Facilities described as clean and well-maintained
  • Compassionate care noted by a rehab patient

The Bad

  • One report of theft of personal items from a resident's room
  • One report of rough physical handling by a nurse
  • One report of a resident's waste bag left unemptied for hours
  • One report of poor communication when coordinating a transfer for hospice care

AI-generated from reviews and community data.

About Willow Knoll Post Acute & Senior Living

Willow Knoll Post-Acute and Senior Living is a skilled nursing facility in Middletown, Ohio, focused on patient safety, wellness, and healing. The community offers 24/7 personalized healthcare services and functional support with licensed nurses available around the clock.

The facility provides rehabilitation services guided by licensed physical therapists in an expansive, state-of-the-art rehab gym designed to support patients' recovery and return home. Care is delivered through a patient-centered approach with a compassionate and skilled caregiving team committed to ensuring residents feel secure and comfortable.

Willow Knoll has been recognized by the Centers for Medicaid and Medicare Services as a Five-Star Overall and Four-Star Quality Measures facility. The community maintains clean, well-maintained facilities and features beautiful courtyards and lobby spaces for residents and family visits.

The community is conveniently located off Highway 73 in Middletown, Ohio. Willow Knoll offers a range of amenities and activities designed to make the facility feel like home, with an emphasis on helping residents lead their healthiest lives during their stay.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.4overall · 49 ratings combined

3.4★ on Google (49)

Jewell rose

Jul 2026

via Google

The assistant living side is very dirty and run down , cobwebs , spider webs everywhere! My brothers room is nasty , outside is very unkept,all the baseboards have dirt on floor next to them whoever is cleaning is not doing there’re job i’m77and can clean better that that ! They definitely need an inspection done !

Suzie Reeves

Mar 2026

via Google

It SUCKS here there is no professionalism or caring involved. The food is nasty and no one is accountable for their actions. When I can get out of here i NEVER want to come back!

Billy Mills

Jan 2026

via Google

When needing help I've had time taking an hour and a half for help I've had stuff stolen out of my room since I've been there last week I was there bout my birth certificate it was stolen out of my room they stole my wallet in 3 days I tore the whole room apart and couldn't find them. They put him back in my room when I went to sleep that night any place that will never be there my birth certificate. One of the nurses help me find my wallet because she brought it in cuz somebody handed it to her I said yeah go ahead she walks over to my recliner that has nothin over my recliner. She said is this it. I said yeah I already checked my recliner there's nothing on it somebody must have gave it to her before she returned it to my room. I take water to my bed when I sleep. The nurse came in to give me my medicine and woke me up I grabbed for my water to drink a little bit cuz I had to dry throat she said no you take his first I said no I have to take water before my mouth too dry She grab my arm real tight she said no take his first then she did it the second time I should have called the cops cuz they ain't allowed to do that. I could write a book about that place until you actually what went on people not getting take care of When you go visit if they give you a chance to talk to people ask them how they been traded there's a few good people but a lot of bad ones. I told one guy they have hospice coming to take care of him. that never happened.Choose before you go there. Can't use his legs is one arm don't doing no good in his right arm he drives his electric chair with his wrist. Had cancer in his bladder when he had work on his rectum. He pees in one bag they let it go too full The bag he poops in they let it go to full too. My one friend had a big big sore on her rear end she's an electric chair 2 she peed all over herself they asked her do you want to go to bed or you want to come back out here. She said come back out here instead of changing her a letter sensor for 5 more hours it's sad I can tell you much of stuff that actually happened there. Open your eyes up learn more about that place before you put a family member in there

Sally Sappp

Jun 2025

via Google

I had a great rehab stay. Everybody was so nice, they treated me with respect. They're on top of everything! They provided great care, and I even made a few new friends.

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Frequently Asked Questions

What types of care does Willow Knoll Post Acute & Senior Living offer?

Willow Knoll Post Acute & Senior Living offers Skilled Nursing / Long Term Care.

Where is Willow Knoll Post Acute & Senior Living located?

Willow Knoll Post Acute & Senior Living is located at 4400 Vannest Avenue in Middletown, Ohio.

What do families say about Willow Knoll Post Acute & Senior Living?

Reviews for Willow Knoll are sharply split: some families and short-term rehab patients praise the staff, cleanliness, and responsiveness, while others describe serious lapses in basic care, communication, and personal safety. The facility holds a CMS Five-Star Overall rating alongside these mixed firsthand accounts.

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