1 / 5CMS Care Compare
Reviews for Willow Knoll are sharply split: some families and short-term rehab patients praise the staff, cleanliness, and responsiveness, while others describe serious lapses in basic care, communication, and personal safety. The facility holds a CMS Five-Star Overall rating alongside these mixed firsthand accounts.
AI-generated from reviews and community data.
Willow Knoll Post Acute & Senior Living is a senior living community in Middletown, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Emergency Call System. Families rate it 3.4 out of 5 across 49 reviews.
Willow Knoll Post-Acute and Senior Living is a skilled nursing facility in Middletown, Ohio, focused on patient safety, wellness, and healing. The community offers 24/7 personalized healthcare services and functional support with licensed nurses available around the clock.
The facility provides rehabilitation services guided by licensed physical therapists in an expansive, state-of-the-art rehab gym designed to support patients' recovery and return home. Care is delivered through a patient-centered approach with a compassionate and skilled caregiving team committed to ensuring residents feel secure and comfortable.
Willow Knoll has been recognized by the Centers for Medicaid and Medicare Services as a Five-Star Overall and Four-Star Quality Measures facility. The community maintains clean, well-maintained facilities and features beautiful courtyards and lobby spaces for residents and family visits.
The community is conveniently located off Highway 73 in Middletown, Ohio. Willow Knoll offers a range of amenities and activities designed to make the facility feel like home, with an emphasis on helping residents lead their healthiest lives during their stay.
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Help Me Choose3.4overall · 49 ratings combined
3.4★ on Google (49)
Jewell rose
Jul 2026
The assistant living side is very dirty and run down , cobwebs , spider webs everywhere! My brothers room is nasty , outside is very unkept,all the baseboards have dirt on floor next to them whoever is cleaning is not doing there’re job i’m77and can clean better that that ! They definitely need an inspection done !
Suzie Reeves
Mar 2026
It SUCKS here there is no professionalism or caring involved. The food is nasty and no one is accountable for their actions. When I can get out of here i NEVER want to come back!
Billy Mills
Jan 2026
When needing help I've had time taking an hour and a half for help I've had stuff stolen out of my room since I've been there last week I was there bout my birth certificate it was stolen out of my room they stole my wallet in 3 days I tore the whole room apart and couldn't find them. They put him back in my room when I went to sleep that night any place that will never be there my birth certificate. One of the nurses help me find my wallet because she brought it in cuz somebody handed it to her I said yeah go ahead she walks over to my recliner that has nothin over my recliner. She said is this it. I said yeah I already checked my recliner there's nothing on it somebody must have gave it to her before she returned it to my room. I take water to my bed when I sleep. The nurse came in to give me my medicine and woke me up I grabbed for my water to drink a little bit cuz I had to dry throat she said no you take his first I said no I have to take water before my mouth too dry She grab my arm real tight she said no take his first then she did it the second time I should have called the cops cuz they ain't allowed to do that. I could write a book about that place until you actually what went on people not getting take care of When you go visit if they give you a chance to talk to people ask them how they been traded there's a few good people but a lot of bad ones. I told one guy they have hospice coming to take care of him. that never happened.Choose before you go there. Can't use his legs is one arm don't doing no good in his right arm he drives his electric chair with his wrist. Had cancer in his bladder when he had work on his rectum. He pees in one bag they let it go too full The bag he poops in they let it go to full too. My one friend had a big big sore on her rear end she's an electric chair 2 she peed all over herself they asked her do you want to go to bed or you want to come back out here. She said come back out here instead of changing her a letter sensor for 5 more hours it's sad I can tell you much of stuff that actually happened there. Open your eyes up learn more about that place before you put a family member in there
Jason Bray
Dec 2025
Disgusting how is this place opened?
Sally Sappp
Jun 2025
I had a great rehab stay. Everybody was so nice, they treated me with respect. They're on top of everything! They provided great care, and I even made a few new friends.
3 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 20, 2026
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 20, 2026
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2024
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Provide properly sized and located linen or trash receptacles.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Install properly constructed windows in hallway walls or doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2021
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2021
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Willow Knoll Post Acute & Senior Living offers Skilled Nursing / Long Term Care.
Willow Knoll Post Acute & Senior Living is located at 4400 Vannest Avenue in Middletown, Ohio.
Reviews for Willow Knoll are sharply split: some families and short-term rehab patients praise the staff, cleanliness, and responsiveness, while others describe serious lapses in basic care, communication, and personal safety. The facility holds a CMS Five-Star Overall rating alongside these mixed firsthand accounts.
Willow Knoll Post Acute & Senior Living had 3 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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