1019 28th St. SE
4.3(31 ratings)· Grand Rapids average: 4
1 / 6California CDSS
Reviews of Willow Creek - East are mixed but mostly positive, with several families praising the compassionate care given to memory care residents and describing the community as clean and welcoming. However, one detailed and serious report describes a resident being hospitalized for dehydration and receiving poor hygiene care, raising concerns about staffing and dementia care training.
AI-generated from reviews and community data.
Willow Creek - East is a senior living community in Grand Rapids, Michigan offering Assisted Living. Families rate it 4.3 out of 5 across 31 reviews.
Willow Creek - East is an assisted living community in Grand Rapids, Michigan. The community is licensed for up to 20 residents.
Families rate Willow Creek - East 4.3 out of 5 based on 31 Google reviews.
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Help Me Choose4.3overall · 31 ratings combined
4.3★ on Google (31)
Linda Berlin
Aug 2025
My mother recently passed, but she was a resident in the memory unit for three and a half years. She received excellent care there and I know she was loved until the end. She never had a fall, she ate well, and she was happy, and I know I can thank the wonderful folks who cared for her for extending the time I had with my mother on this earth. 🙏🏾
Steven Russell
Aug 2025
I don't agree that my sister had the need to install me here, but overall, this is an incredible facility to help those with health issues. My fellow neighbors are real nice, different backgrounds to learn by. The facility is clean, quiet, and has a great medical monitoring of patient health. The cook is very talented in his position to make us our meals.
greanlantern
Apr 2025
My mom is a very challenging memory care patient. Willow Creek has accepted her with kindness, love and compassion. The staff has demonstrated exceptional patience in learning how to approach her and help her adjust to her new home. I feel like the staff at this facility absolutely understand memory care patients and they have earned my trust. I am grateful Mindy took a chance with her and saw my mom for the loving person she is. Thank you to the entire staff, you have my sincere respect and gratitude.
Diana Olsen
Mar 2025
Popped in for a visit this week and was so impressed with the changes made under the Regional Operations team! Staff was very welcoming and the buildings were clean and felt like home! Residents were having a great time enjoying the sunshine together. It is wonderful to see them coming together as a community!
Tammy Hoard
Feb 2025
My father was there and the first week brought to ER severely dehydrated then 5 days later hospitalized for a week due to dehydration and near death. I would never recommend this place to anyone is bedding reaked of pee and his clothes his room was not cleaned. They are definitely under trained to deal with dementia patients. My dad is very kind and everything that happend they blamed on him. They take no responsibility for the poor care they give the residents. My dad didn't deserve the lack of care he was given and the malnurshiment he recieved. He lost a substantial amount of weight theb2 weeks he was there. Memory care means reminding them to drink and eat.
Willow Creek - East offers Assisted Living.
Willow Creek - East is located at 1019 28th St. SE in Grand Rapids, Michigan.
Reviews of Willow Creek - East are mixed but mostly positive, with several families praising the compassionate care given to memory care residents and describing the community as clean and welcoming. However, one detailed and serious report describes a resident being hospitalized for dehydration and receiving poor hygiene care, raising concerns about staffing and dementia care training.
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