Ruth
Jul 2026
Very clean and the staff is very caring Ms. Patrice helped me with resources for my husband care . This is a pretty decent place
1 / 5Quick Facts
- Total units
- 157
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 157
- Inspections
- View history (36 citations)
- Care staffing
- Licensed nurses on-site 24 hours, seven days a week
- Nearby hospital
- Minutes from Lake Health West Medical Center
- Insurance accepted
- Accepts private pay, PPOs, Medicare, and HMOs
- CMS rating
- Four-Star Overall, Five-Star Quality Measures facility
CMS Care Compare
What Families Think
Willoughby Post Acute is a skilled nursing and rehab facility near Lake Health West Medical Center in Willoughby, Ohio. Reviewers frequently praise individual nurses for attentive, compassionate care, but several describe understaffing, slow response times, and an outdated, poorly maintained building, especially on certain floors.
The Good
- Nurses praised by name for attentive care
- Strong rehab program with PT, OT, speech therapy
- Long-term resident made lasting friendships
- CMS Four-Star Overall, Five-Star Quality Measures rating
- Helpful staff with insurance and discharge planning
The Bad
- Several reports of slow response times to call requests
- One report of dirty conditions and broken elevators
- One review cites outdated, poorly maintained building
- One report of staff overwhelmed and stretched too thin
AI-generated from reviews and community data.
Willoughby Post Acute is a senior living community in Willoughby, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Emergency Call System and Wheelchair Accessible. Families rate it 3.7 out of 5 across 62 reviews.
About Willoughby Post Acute
Willoughby Post Acute is a skilled nursing facility in Willoughby, Ohio, offering round-the-clock personalized healthcare and daily living assistance. The facility provides compassionate post-acute care following surgery, illness, or injury under physician-customized care plans, with licensed nurses available 24 hours a day, seven days a week.
The community offers physical, occupational, speech, and respiratory therapies to help patients build strength, skills, and confidence. Rehabilitation services include an expansive, state-of-the-art rehab gym guided by licensed experts, alongside discharge planning and coordination for outside services as patients prepare for life after their stay.
Located in the charming town of Willoughby, Ohio, the facility is situated minutes from Lake Health West Medical Center. The community features beautiful courtyards and lobbies designed for residents and families to visit and rest comfortably.
An engaging daily schedule promotes active and social participation among residents. The facility has been recognized by the Centers for Medicaid and Medicare Services as a Four-Star Overall and Five-Star Quality Measures facility, reflecting high performance in health inspections, staffing, and quality measures.
Willoughby Post Acute accepts private pay, all PPOs, Medicare, and a wide range of HMOs, with insurance experts available to help residents understand their plan benefits.
Types of Care at Willoughby Post Acute
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Willoughby Post Acute
3.7overall · 62 ratings combined
3.7★ on Google (62)
Hay Correa
Jul 2026
Horrible company they don’t care at all they’ll just give a dumb response telling you to reach out when in reality they don’t even pick up good luck having a family member here
Karol DeMartine
Jun 2026
Friendly and attentive staff!!
Goldie Burrows
Jun 2026
I knew a couple people here, and they were on the 1st floor where it is clean and the people down there actually come to the rooms and check-in on you. My husband was actually put up on the 2nd floor today, very temporary. Stay just for some therapy to get strong enough to come home and it stinks. It's dirty the elevators break down almost every day. That is what I heard from the workers. And nobody will answer the phone. He's been there for about 3 hours. And nobody has been in to say, hello, which is now affecting the timeframe of his very important medicine...welcome him nothing, and I chose this place for my husband ,I feel horrible. I will get him out of there as soon as possible. Be making some phone calls tomorrow.This place is not the place to be. I have been trying to call there for the last 20 minutes. And nobody will answer the phone, not one answer, not anything.
Jamie Lee
Jun 2026
I currently have a family member residing at this facility, and unfortunately our experience but hers has been very disappointing. While there are some caring nurses and staff members who genuinely want to help, they appear to be overwhelmed and stretched too thin to provide the level of care patients deserve. Unfortunately, we have also experienced situations where certain staff members displayed poor attitudes and failed to check on our family member for extended periods of time despite requests for assistance. We have documented these incidents, including dates and staff involved. In addition, the facility itself is beyond outdated and poorly maintained. Cleanliness has been a concern, and we have even had to purchase basic items such as a Curtain Rod ourselves to help make my family member more comfortable during her stay. Our biggest concern is that patients deserve attentive, compassionate care and timely responses to their needs. We hope management takes these concerns seriously and works to improve both staffing support and the overall patient experience. I would welcome a response back and value managements time for time to connect.
Government Inspection History
10 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 23, 2026Health Complaint1 citation
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Oct 22, 2025Health Complaint1 citation
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2025
Aug 5, 2025Health Complaint4 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 29, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Nov 20, 2024Health Complaint5 citations
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 29, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 29, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 29, 2024
Sep 16, 2024Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Aug 7, 2024Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 16, 2024
Oct 17, 2023Infection ControlNo citations
Aug 3, 2023Fire Safety StandardHealth Standard4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jul 6, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2023
Nov 21, 2019Fire Safety StandardHealth Standard2 citations
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2019
Oct 4, 2018Fire Safety StandardHealth Standard17 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2018
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2018
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2018
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2018
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Honor the resident's right to choose his or her attending physician.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Establish procedures for tracking staff and patients during an emergency.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2018
Establish policies and procedures for sheltering.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2018
Establish policies and procedures for volunteers.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2018
Provide a means of sharing information on occupancy/needs.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2018
Provide family notifications of emergency plan.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2018
Install properly constructed and protected linen or trash chutes.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 27, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Willoughby Post Acute offer?
Willoughby Post Acute offers Skilled Nursing / Long Term Care.
Where is Willoughby Post Acute located?
Willoughby Post Acute is located at 37603 Euclid Ave in Willoughby, Ohio.
What do families say about Willoughby Post Acute?
Willoughby Post Acute is a skilled nursing and rehab facility near Lake Health West Medical Center in Willoughby, Ohio. Reviewers frequently praise individual nurses for attentive, compassionate care, but several describe understaffing, slow response times, and an outdated, poorly maintained building, especially on certain floors.
How did Willoughby Post Acute do on recent health and safety inspections?
Willoughby Post Acute had 10 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Willoughby Post Acute?
Submit the Request Information form on this page to connect with Willoughby Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Willoughby Post Acute? Claim this listing to update photos, pricing, and details. It's free.
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