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Williamsville Suburban Safire Nursing and Rehabilitation Center

193 South Union Road

3.3(245 ratings)· Williamsville average: 3.6

Williamsville Suburban Safire Nursing and Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
220
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
220
Campus layout
Separate buildings for rehab and long-term care
Tour options
Virtual tours available upon request

What Families Think

Reviews for Williamsville Suburban are sharply divided: several families describe serious neglect, understaffing, and unsanitary conditions in the long-term care building, while others (including a family with a two-year resident) report clean floors, fresh paint, and attentive newer leadership. The facility's rehab wing and long-term care wing appear to differ significantly in condition and are housed in separate buildings on the same property.

The Good

  • Friendly staff noted during a family visit
  • Newly remodeled dining room
  • One nurse supervisor described as helpful and understanding
  • Recent improvements under new leadership, per one long-term family
  • Fresh paint and newly shined floors reported by a resident's family

The Bad

  • Multiple reports of understaffing limiting basic care and outdoor time
  • Reports of urine odors, dust, and damaged walls in long-term care building
  • One report of inadequate incontinence care and dismissive staff response
  • Complaints of poor food quality and inexperienced kitchen staff
  • One report of unresponsive management to family concerns
  • One report of a resident going six months without a room phone

AI-generated from reviews and community data.

Williamsville Suburban Safire Nursing and Rehabilitation Center is a senior living community in Williamsville, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 245 reviews.

About Williamsville Suburban Safire Nursing and Rehabilitation Center

Williamsville Suburban Care Center is a long-term care and rehabilitation facility in Williamsville, New York, offering a broad range of healthcare services including long-term care, long- and short-term rehabilitation.

The center provides care in dedicated facilities with a focus on creating a safe, comfortable environment that residents consider home. The facility is staffed with trained caregivers described as warm, professional, and caring individuals committed to caring for residents in a dedicated manner.

The center maintains an Infectious Disease and Pandemic Emergency Plan and invites prospective residents and families to tour the facility to experience firsthand what the center offers, including virtual tour options available upon request.

Types of Care at Williamsville Suburban Safire Nursing and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Williamsville Suburban Safire Nursing and Rehabilitation Center

3.3overall · 245 ratings combined

3.3★ on Google (245)

CM

Jun 2026

via Google

Short staffed. Residents are not allowed to go outside & enjoy the nice weather. We don't have enough staff to take us outside. So we're made to stay indoors. The food is terrible. Over-cooked, inedible small child portions that are on rotation. The same bad food every week. I was told they hire teens who just graduate to work in the kitchen. No trading. No experience .Talking to the Nutritionist did not help. They still cooked the same bad food. Some of the staff need to stop smoking weed before they get here or on their breaks. You can smell it in the halls & on the elevator. I don't care what they do at home but this is my home, albeit temporary, but I still live here. Some residents need attentive care. Not some zombie who doesn't want to work. The walls are being painted & they're painting the dining/activities room. They need better AC in those rooms or have screens put up so the windows can be opened. We need fresh air. Do your homework before you place your loved one here. My son & I had no clue. I trusted the social worker at Mercy Hospital over a year ago. Now I trust no one.

Daniel Murawsky

Jun 2026

via Google

UPDATE: I’ve tried to bring up concerns with your team including your so-called social worker but they ignore my emails and voicemails and when I see them in person they have made excuses and even lied to my face. The culture of avoiding responsibility is a real problem that you could fix if you rotated your management and hired young principled people that haven’t become anti-patient yet. The neglect here is criminal. I grew up in a retirement home owned by my mom so I know how hard full time care is. That’s not why the elderly people at WS are suffering. They are suffering because of a systemic culture of laziness that discourages hard work and encourages blaming the patients. There should be an investigation into this facility immediately.

Marissa Ledge

Jun 2026

via Google

My mom has been there for 2 years and i cant say enough about how many wonderful things keep changing the fresh paint and modern feel to the newly shined floors. I think ownership has got it right finally . I dont know who the key board warriors are in all the negative reviews. I am there on varying shifts everyday and know first hand there are very few visitors and i recognize a few names who are on moms unit and their words do not match the reality. issues are addressed and corrected i have seen the New DON round and make sure rooms are clean and residents are showered . Maybe if you want to talk bad about how bad it is there then why do continue to have your loved ones live there . We have experienced a few nursing homes in our time placing mom, this place right now with new leadership is better than Elderwood and Mcguire. All nursing homes have the same issues. My last thought is this these people show up everyday and do the job you cant or wont, so think before you type

Janice A

May 2026

via Google

The staff is friendly, I enjoyed a Wonderful day with my Mom on Mother's Day. The Dinning Rm. was newly remodeled and set everything on a perfect note. We bought in Food, where one of her friends accompanied her for an enjoyable gathering after Church. Thank you for setting the mood.

Mike Cardarelli

Apr 2024

via Google

**UPDATE TO YOUR RESPONSE: Stop with the form letter responses. Your place is a disgusting pit that isn’t fit enough to serve cockroaches. If you took our reviews seriously, you would have done something constructive about it instead of offering me to call. You don’t want me to call, I promise you that. I have already reported you to New York State, and you have a lot of audacity having the pictures you do on your website. Two Words. HELL. HOLE. If you have ever seen the show Golden Girls, and wondered what “Shady Pines Retirement Home” would have looked like, this would be the perfect set for it. My aunt was transferred here from Mercy Hospital (THAT is a separate matter I am dealing with), and I was about 10 minutes ahead of the transport van. I pulled onto the property and there were two buildings. One said “Williamsville Suburban Nursing Home” on one, and the other was a much larger building tucked back. When I parked, I thought “wow good thing she’s going to be in this building and not that bigger one.” Welp. I was wrong. The website shows these beautifully manicured rooms with televisions and modern updated features. THAT IS THE REHAB FACILITY ONLY. The “Long-term” care facility is the big building in the back and looks like the Bates Motel. The halls smelled of urine. There was dust CAKED on blinds all over the place. There are punch holes in the wall with bad spackle jobs over it. When they wheeled my aunt into what would have been her room, it was a double room, and she had no furnishings whatsoever. Oh wait no I’m wrong. YOU GOT YOUR OWN BULLETIN BOARD! Her roommate said she has been waiting 6 months for a phone in her room. I went to confirm with them that my aunt would be getting the incontinence care that she needed, that the hospital specifically noted that she needed, and the one lady said “she can sit on a bed pan all day.” Why don’t YOU go sit on a bed pan all day ma’am? I wanted her out of there and I wanted it now. I WILL say that Amanda, the nurse supervisor was VERY nice and understanding how visibly upset I was at the situation and helped me with getting her signed out AMA. At one point, I was on the phone outside crying that I cannot let her stay at this dump. I paid $400 for the transport vehicle to come and pick her up and I just took her home. I would rather put my own blood, sweat, and tears into her care because I could not, in good conscience, kiss her goodbye, get in the car, and go home, leaving her there. You should all be absolutely ashamed of yourselves for thinking that ANY part of your facility is deemed suitable for care. I will be filing a complaint with New York State, because that place needs to be shut down.

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Government Inspection History

8 inspection visits in the last three years, 71 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 22, 2025Health Complaint9 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 1, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 20, 2026

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 20, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Feb 20, 2026

May 7, 2025Health Complaint2 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 25, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2025

Oct 28, 2024Fire Safety StandardHealth ComplaintHealth Standard31 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2024

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024

  • Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 18, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 18, 2024

  • Provide primary/alternate means for communication.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 18, 2024

Jul 24, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

Feb 9, 2024Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024

Jan 24, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024

Mar 17, 2023Fire Safety StandardHealth Standard19 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Provide a neutral and fair arbitration process and agree to arbitrator and venue.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2023

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected May 8, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected May 1, 2023

May 6, 2021Fire Safety StandardHealth Standard6 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2021

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2021

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 11, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 4, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Williamsville Suburban Safire Nursing and Rehabilitation Center offer?

Williamsville Suburban Safire Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Williamsville Suburban Safire Nursing and Rehabilitation Center located?

Williamsville Suburban Safire Nursing and Rehabilitation Center is located at 193 South Union Road in Williamsville, New York.

What do families say about Williamsville Suburban Safire Nursing and Rehabilitation Center?

Reviews for Williamsville Suburban are sharply divided: several families describe serious neglect, understaffing, and unsanitary conditions in the long-term care building, while others (including a family with a two-year resident) report clean floors, fresh paint, and attentive newer leadership. The facility's rehab wing and long-term care wing appear to differ significantly in condition and are housed in separate buildings on the same property.

How did Williamsville Suburban Safire Nursing and Rehabilitation Center do on recent health and safety inspections?

Williamsville Suburban Safire Nursing and Rehabilitation Center had 8 government inspection visits in the last three years, with 71 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Williamsville Suburban Safire Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with Williamsville Suburban Safire Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Williamsville Suburban Safire Nursing and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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