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Elderwood At Williamsville

200 Bassett Road

2.3(44 ratings)· Williamsville average: 3.6

Elderwood At Williamsville, photo 11 / 6

Quick Facts

Total units
200
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
200
Ventilator care
Only non-hospital-based ventilator unit in WNY
Unit size
22-bed ventilator unit with respiratory therapists
Location
Situated directly behind Millard Fillmore Suburban Hospital
Specialist care
Weekly on-site physician rounds for wound care

What Families Think

The Good

  • Only non-hospital-based ventilator unit in Western New York
  • 24-hour ventilator care under pulmonologist supervision
  • On-site physical, occupational, and speech therapy
  • Weekly physician rounds for wound and infectious disease care
  • Located directly behind a hospital for easy access

The Bad

  • Google rating of 2.3 from 40 reviews signals possible concerns

AI-generated from reviews and community data.

Elderwood At Williamsville is a senior living community in Williamsville, New York offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 44 reviews.

About Elderwood At Williamsville

Elderwood at Williamsville is a 200-bed skilled nursing and long-term care community in Williamsville, New York, offering comprehensive subacute rehabilitation services, skilled nursing care, and memory care. The community is home to Western New York's only non-hospital-based ventilator unit, a 22-bed unit staffed by respiratory therapists and trained nurses providing 24-hour ventilator care under the medical supervision of a board-certified pulmonologist.

The community provides personalized orthopedic, cardiac, and post-surgical rehabilitation programs that include physical, occupational, and speech therapy services. Integrated infectious disease and wound care services are available, featuring weekly on-site rounds by physician specialists. These comprehensive rehabilitation services are designed to help residents return home sooner when appropriate.

Elderwood at Williamsville is situated on a quiet, tree-lined street just steps from St. Gregory The Great RC Church, directly behind Millard Fillmore Suburban Hospital and adjacent to Bassett Town Park. The location is easily accessible from anywhere in Amherst and the northtowns. The facility features a friendly, home-like atmosphere with beautifully decorated common spaces.

Types of Care at Elderwood At Williamsville

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Elderwood At Williamsville

2.3overall · 44 ratings combined

2.3★ on Google (44)

Mary Grace Knapp

Aug 2026

via Google

Their patient record said~ When helping resident to chair patient stated I can't walk anymore (Because she was in a wheelchair and couldn't walk) Resident then dropped to her knees. Me and the aide lowered her to the floor...she then leaned her head to the side and hit her head on the floor. A large purple bruise was noted to left shoulder. EMTs were called....hospital visit. YEP THEY DROPPED HER- and then offered us $5000 to settle and then took nearly a year to give us the records & when we finally said we'd settle (we wanted closure from this nightmare place) suddenly their underhanded lawyer took the offer off the table ~ so NO GAG ORDER GRANTED!! Multiple times care was abandoned, and no one answering call buttons. She asked for cakes & chocolates so she could bribe the staff for help. Pitiful! I can't believe anyone would put their loved one in this place:( NEGATIVE STARS DESERVED

D Knight

Jul 2026

via Google

We visited this facility and have been considering it, but the boilerplate responses to complaints posted here make me wonder if they really do care.

Ted Ciambor

Feb 2026

via Google

Terrible staffing problems leaves patients abandoned on evenings and weekends. Experienced hearing patients screaming for help for hours. Approaching staff results in the not my job response or ignoring requests for help.

Nancy Thines

Sep 2025

via Google

Food tasted awful, always cold, small portions. I was given someone else’s meal 3 times. Severely understaffed. Call button takes sometimes an hour or more to answer. Bathroom is dirty. Toilet paper holder is hanging off the wall. The bathroom call button cord is not connected. On the plus side the therapists were fantastic.

theBrown7

Oct 2023

via Google

Since I know only those with a complaint will usually take the time to post, I felt it only fair to balance those out with my happy review. My Mom developed dementia several years ago and after trying a lot of other options, she ended up here and it was a great fit. From day 1, we, her family, felt welcomed, informed and felt like Mom was getting quality, compassionate care. Some days, I would actually get several updates from the various caring staff that worked with her as she deteriorated until her passing and even after. Never once, on any family visit, did we ever feel she wasn’t getting adequate care. The one time I suggested we lower her bed as she was developing balance issue, it was promptly lowered. Thank you to everyone who worked with Mom, we are very grateful for the compassionate care she was given!

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Government Inspection History

8 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 21, 2026Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2026

Jul 22, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025

May 1, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025

Jan 21, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 12, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 12, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 12, 2025

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 7, 2025

Apr 23, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2024

Jan 26, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024

Dec 20, 2022Fire Safety StandardHealth Standard14 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

Sep 23, 2020Fire Safety StandardHealth Standard5 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2020

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2020

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2020

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2020

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elderwood At Williamsville offer?

Elderwood At Williamsville offers Memory Care and Skilled Nursing / Long Term Care.

Where is Elderwood At Williamsville located?

Elderwood At Williamsville is located at 200 Bassett Road in Williamsville, New York.

How did Elderwood At Williamsville do on recent health and safety inspections?

Elderwood At Williamsville had 8 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elderwood At Williamsville?

Submit the Request Information form on this page to connect with Elderwood At Williamsville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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