Nancy Lamm
Apr 2026
Well run, attentive, available for questions—so many to thank for excellent care and enrichment! Thank you all!
1 / 6CMS Care Compare
Canterbury Woods is a skilled nursing and long-term care community in Williamsville, New York, licensed for up to 50 residents. It holds a 4.2 out of 5 rating from 83 Google reviews, though no specific reviewer comments or amenity details were provided.
AI-generated from reviews and community data.
Canterbury Woods Williamsville is a senior living community in Williamsville, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.2 out of 5 across 82 reviews.
Canterbury Woods is a skilled nursing / long term care community in Williamsville, New York. The community is licensed for up to 50 residents.
Families rate Canterbury Woods 4.2 out of 5 based on 83 Google reviews.
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Help Me Choose4.2overall · 82 ratings combined
4.2★ on Google (82)
Nancy Lamm
Apr 2026
Well run, attentive, available for questions—so many to thank for excellent care and enrichment! Thank you all!
Cindy Wilson
Jan 2026
My Dads stay at Canterbury Woods was nothing less than Amazing!!! The staff was extremley kind and very helpful! Erica Gentile went above and beyond to make certain everything was going well! She was wonderful!
Gena Stephan
Jun 2025
The skilled nursing care is terrible. People move into independent living with the promise of “life care”. The end of life care is deplorable due to patient neglect. I am shocked at the lack of compassion and attention to basic needs. If you are considering moving to Canterbury Woods - don’t! The independent living amenities are their sales pitch, but the skilled nursing is their dirty secret.
Ellen Leonard
Jun 2025
BE CAREFUL!! My parents loved living here, but now that they've passed, our lawyers are telling us the Canterbury Woods lawyers are holding up the inheritance we've been fighting for for over a year and a half now. Even after leaving this review, I've heard nothing back from the administration. VERY unresponsive! Our inheritance is being stolen by these people!!
Saundra Sno' Mercado
Apr 2025
The building, resident’s rooms, theater and grounds are gorgeous. The dining room is equally as impressive. However it is greatly lacking in simple daily activities that keep residents mentally stimulated. No bingo, no Bills football games set-ups, no crafts, no cooking classes, no movie nights, and no activities at all on Sundays. The scrabble night and once a week poker & pinochle games were set up and are run and managed by the residents and there are no Canterbury employees involved with these activities. When residents asked for a weekly bingo night they were told if they want one they can do it themselves as management won’t provide employees to run it. There are no fun day trips offered except a weekly bus ride to Walmart & WEGMANS. There should be trips to museums, restaurants and the zoo for example. There are no dancing classes for seniors. As the most expensive senior living facility in Western New York, the activities are sorely lacking. The theater was built so non-residents can attend by buying tickets. Unfortunately, the residents must also pay to attend, therefore it’s sparsely used by the residents. The swimming pool is empty 90% of the time and there is no supervision by employees. You need to swim with a friend if you want to utilize the pool.
3 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 21, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity B of L: potential for minimal harm, patternCorrected Feb 21, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Canterbury Woods Williamsville offers Skilled Nursing / Long Term Care.
Canterbury Woods Williamsville is located at 725 Renaissance Drive in Williamsville, New York.
Canterbury Woods is a skilled nursing and long-term care community in Williamsville, New York, licensed for up to 50 residents. It holds a 4.2 out of 5 rating from 83 Google reviews, though no specific reviewer comments or amenity details were provided.
Canterbury Woods Williamsville had 3 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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